Milton Keynes, MK1 1SF,
United Kingdom
Intelligent Talk Technographics
Intelligent Talk Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Intelligent Talk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2 Intelligent Talk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Intelligent Talk has purchased the following applications: Microsoft 365 for Collaboration in 2018, FIVE CRM for Call Center in 2021, Pathwire Mailgun for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Intelligent Talk is running and its propensity to invest more and deepen its relationship with Microsoft , FIVE CRM , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Intelligent Talk revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Intelligent Talk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Intelligent Talk Tech Stack and Enterprise Applications
Intelligent Talk Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
Intelligent Talk implemented Microsoft 365 in 2018 to establish a cloud-first Collaboration environment for its two-person professional services firm in the United Kingdom. The deployment centers on a single Microsoft 365 tenant and subscription model hosted in Microsoft cloud infrastructure, providing core Collaboration capabilities directly to the company website and internal operations.
Configuration focused on standard Microsoft 365 functional modules, including Exchange Online for corporate email, OneDrive for Business and SharePoint for document storage and library management, Microsoft Teams for chat and meetings, and desktop and web Office applications for content creation. Governance and operational processes were kept lightweight and self-managed, with tenant administration, user account provisioning, mailbox setup, and basic access controls implemented to support internal staff and client-facing communications, while maintaining a compact, cloud-only Collaboration footprint.
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Intelligent Talk CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIVE CRM | Legacy | FIVE CRM | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Intelligent Talk implemented FIVE CRM as a Call Center application embedded on its website. The deployment is configured for a two person professional services firm, reflecting a lightweight, browser based SaaS orientation common to Call Center platforms, with FIVE CRM providing web surfaced agent interfaces, call handling, contact management, click to call from the site, and call logging to capture inbound web leads.
Operational coverage focuses on sales and client support functions handled by the two employees, with the website integration as the primary telephony entry point. Governance is managed directly by internal staff with emphasis on configuration of call flows, contact tagging and call history retention, positioning Intelligent Talk FIVE CRM Call Center as the operational hub for customer engagement and inbound voice handling.
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Intelligent Talk PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2019 | 2019 |
In 2019, Intelligent Talk deployed Pathwire Mailgun. The implementation uses Pathwire Mailgun as a Transactional Email solution integrated into the company website to deliver account notifications, form confirmations, and other programmatic messages. For a two person Professional Services firm, the deployment is focused on web-triggered API and SMTP delivery and basic list and suppression management.
Operational scope is limited to customer-facing communications originating from the website, consolidating send flows for contact forms and client notifications. Configuration centers on domain authentication, reusable templates, and delivery settings to support programmatic transactional workflows, with minimal formal governance given the small team size. Intelligent Talk uses Pathwire Mailgun as its Transactional Email platform to handle website-driven customer communications.
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IT Decision Makers and Key Stakeholders at Intelligent Talk
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Apps Being Evaluated by Intelligent Talk Executives
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