List of FIVE CRM Customers
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Since 2010, our global team of researchers has been studying FIVE CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FIVE CRM for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FIVE CRM for Call Center include: Concept Products, a United Kingdom based Distribution organisation with 60 employees and revenues of $22.0 million, Shopper Media Group Ltd, a United Kingdom based Professional Services organisation with 47 employees and revenues of $8.0 million, Protosell, a Sweden based Professional Services organisation with 50 employees and revenues of $5.0 million, 4Marketing Solutions, a United Kingdom based Professional Services organisation with 25 employees and revenues of $2.0 million, Intelligent Talk, a United Kingdom based Professional Services organisation with 2 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using FIVE CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FIVE CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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4Marketing Solutions | Professional Services | 25 | $2M | United Kingdom | FIVE CRM | FIVE CRM | Call Center | 2019 | n/a | In 2019, 4Marketing Solutions implemented FIVE CRM as its Call Center application to support customer contact handling on the corporate website. The deployment serves a United Kingdom based professional services firm of 25 employees, and FIVE CRM is explicitly used on the company website to capture leads and surface contact records for phone engagement. The FIVE CRM implementation focuses on Call Center functional modules including contact management, call logging, inbound call routing, queue-based handling, and agent desktop workflows typical of call center operations. The configuration includes web-to-CRM lead capture and click-to-call enabled from site pages, aligning the FIVE CRM contact records with telephone interaction workflows and basic CTI style functionality for agents. Operational scope covered sales and customer service functions with internal administration managing user roles, routing rules, and contact data configuration. Governance emphasized call routing policies, form-to-record mapping on the website, and contact hygiene procedures to sustain the Call Center workflows implemented in FIVE CRM. | |
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Concept Products | Distribution | 60 | $22M | United Kingdom | FIVE CRM | FIVE CRM | Call Center | 2020 | n/a | In 2020, Concept Products implemented FIVE CRM to support Call Center activities and online customer engagement. Concept Products uses FIVE CRM as a Call Center solution supporting customer service and sales operations, with the vendor platform embedded on the company website for direct inquiry capture and agent routing. Configuration centered on standard Call Center functional modules, including contact and lead management, inbound call routing, call logging and recording, click to call from the CRM interface, and case or ticket management. FIVE CRM was configured to provide an agent workspace that consolidates phone interactions and web-originated inquiries, and to provide operational reporting and basic performance tracking aligned with call handling workflows. The website integration is explicit, with FIVE CRM receiving web form submissions and routing those leads into the CRM queue for assignment to customer service and sales staff. Operational scope focused on centralizing customer touch points for the company, moving web leads and telephony events into a single contact record model to reduce fragmentation across channels. Governance established standard workflows for case assignment, escalation, and ownership within the FIVE CRM environment, and configuration emphasized data consistency and role based access for customer-facing teams. The deployment reflects a category aligned approach to modernizing how Concept Products captures and manages inquiries by using FIVE CRM as the central Call Center platform. | |
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Intelligent Talk | Professional Services | 2 | $1M | United Kingdom | FIVE CRM | FIVE CRM | Call Center | 2021 | n/a | In 2021, Intelligent Talk implemented FIVE CRM as a Call Center application embedded on its website. The deployment is configured for a two person professional services firm, reflecting a lightweight, browser based SaaS orientation common to Call Center platforms, with FIVE CRM providing web surfaced agent interfaces, call handling, contact management, click to call from the site, and call logging to capture inbound web leads. Operational coverage focuses on sales and client support functions handled by the two employees, with the website integration as the primary telephony entry point. Governance is managed directly by internal staff with emphasis on configuration of call flows, contact tagging and call history retention, positioning Intelligent Talk FIVE CRM Call Center as the operational hub for customer engagement and inbound voice handling. | |
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Professional Services | 50 | $5M | Sweden | FIVE CRM | FIVE CRM | Call Center | 2020 | n/a |
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Professional Services | 47 | $8M | United Kingdom | FIVE CRM | FIVE CRM | Call Center | 2020 | n/a |
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Professional Services | 2 | $1M | United Kingdom | FIVE CRM | FIVE CRM | Call Center | 2020 | n/a |
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Buyer Intent: Companies Evaluating FIVE CRM
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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