Saint-Laurent, H4M 2X5, QC,
Canada
Intertape Polymer Group Canada Technographics
Intertape Polymer Group Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Intertape Polymer Group Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4200 Intertape Polymer Group Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Intertape Polymer Group Canada has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2021, Sitecore CMS for Web Content Management in 2014, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Intertape Polymer Group Canada is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Sitecore , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Intertape Polymer Group Canada revenues, which have grown to $1.59 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Intertape Polymer Group Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Intertape Polymer Group Canada Tech Stack and Enterprise Applications
Intertape Polymer Group Canada AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Intertape Polymer Group Canada implemented LiveChat on their website. LiveChat is deployed as the customer facing real time messaging channel and aligns with the Chatbots and Conversational AI category. The deployment centers on a browser based chat widget embedded across corporate site pages and contact pathways to capture inbound web inquiries.
The LiveChat configuration leverages standard Chatbots and Conversational AI capabilities including automated greeting rules, canned responses, chat routing to customer service and sales teams, chat transcript capture, and basic reporting. Operational scope focuses on serving commercial customer service and sales engagement workflows originating from the website. Governance emphasizes ownership of chat queues, maintenance of scripted response libraries, and escalation paths into existing service processes to ensure consistent handling of web initiated customer interactions.
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Intertape Polymer Group Canada Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2014 | 2014 |
In 2014, Intertape Polymer Group Canada deployed Sitecore CMS on its public website. The deployment uses Sitecore CMS as the Web Content Management platform to centralize content authoring and publishing for the company website and its regional content presence.
Configuration emphasized editorial workflows, role based permissions, content staging and scheduled publishing to support marketing and corporate communications teams managing product and corporate content. The implementation incorporated content modularity, media asset management and personalization capable page templates in line with Web Content Management functional patterns, with Sitecore CMS serving as the core content management layer for the site.
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Intertape Polymer Group Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Intertape Polymer Group Canada implemented Hotjar on its corporate website to support Customer Experience initiatives. The deployment positioned Hotjar as the primary web behavioral analytics and qualitative feedback tool, instrumenting session replay, heatmaps, and on page feedback widgets to capture visitor interactions and sentiment. Hotjar was implemented across public site pages to enable continuous analysis of user flows and content engagement.
Configuration emphasized front end tagging and consent-aware data capture, with Hotjar collecting click, scroll, and form interaction signals to inform usability and content decisions. The implementation served marketing, digital product, and web operations teams by surfacing session recordings and aggregated visual analytics for iterative page design and content prioritization. Governance focused on standardized dashboards and role based access for marketing and product users, with Hotjar integrated at the website instrumentation layer rather than as a backend system integration.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Intertape Polymer Group Canada PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Intertape Polymer Group Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Intertape Polymer Group Canada CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Intertape Polymer Group Canada
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Apps Being Evaluated by Intertape Polymer Group Canada Executives
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