ISS World
Buddingevej 197,
Soborg, 2860,
Denmark
Soborg, 2860,
Denmark
45 38 17 00 00
Professional Services
ISS World Technographics
ISS World Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ISS World and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 326483 ISS World employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ISS World has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2004, Efecte HRSM for HR Service Delivery in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ISS World is running and its propensity to invest more and deepen its relationship with Microsoft , Coupa Software , Efecte or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ISS World revenues, which have grown to $12.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ISS World intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ISS World Tech Stack and Enterprise Applications
ISS World ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2004 | 2004 |
In 2004, ISS World implemented Microsoft Dynamics NAV as its core ERP Financial application. The program documented here expands that footprint by building an ISS ERP template based on Microsoft Dynamics NAV 2013 and deploying the template across more than 55 countries to harmonize financial processes and chart of accounts.
The Microsoft Dynamics NAV implementation centers on finance and accounting capabilities typical for ERP Financial deployments, including general ledger, accounts payable, accounts receivable, fixed assets and cash management configured to the ISS ERP template. Configuration workstream activities emphasize module parameterization, automated posting rules, multi-currency handling and localized tax configuration consistent with the template design.
Operational coverage is global, impacting finance and accounting teams within local ISS organizations across the 55 plus country scope, with centralized oversight from Group IT. The Group IT representative leads workshops, system configuration, testing, end user training, data migration coordination and ownership of the change management process at the local level, ensuring template fidelity and local statutory alignment.
Governance is organized around a template-driven rollout, with Group IT enforcing standardized configuration baselines, formal testing cycles and structured training programs to support adoption. Implementation pacing leans on repeatable deployment artifacts and local change management to maintain consistency across the Microsoft Dynamics NAV estate and to reduce variability in financial operations.
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Expense Management | ERP |
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2017 | 2017 |
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ISS World HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Efecte | Legacy | Efecte HRSM | HR Service Delivery | HCM | n/a | 2017 | 2018 |
In 2017 ISS World implemented Efecte HRSM as an HR Service Delivery solution. ISS Palvelut (ISS Finland) uses Efecte HRSM for HR service processes including onboarding, payroll and time stamp support, and HR ticketing, deployed as part of a broader enterprise service management rollout for mobile workers.
The deployment centralized onboarding workflows and automated payroll-related support using configurable workflow automation and ticket-based case management. Efecte HRSM was configured to provide HR ticketing, onboarding automation and audit logging, with security controls and role-based administration to ensure secure handling of confidential HR data and persistent audit trails.
Operational coverage is focused on ISS Palvelut in Finland, serving thousands of employees with approximately 120 administrators managing the platform, and supporting HR and payroll-facing business functions for mobile and field worker populations. The implementation emphasizes service orchestration for HR case intake, escalations and approvals rather than core payroll processing tasks.
Governance and process changes established centralized HR administrator roles, audit log oversight and standardized ticket workflows to manage onboarding and payroll-related inquiries. The system now functions as the HR Service Delivery platform for ISS Palvelut, enabling high-volume HR ticketing and automated onboarding processes while maintaining traceable handling of confidential HR information.
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Recruiting | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2021 |
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Talent Management | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2022 | 2022 |
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ISS World Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, ISS World implemented Cisco Webex Meetings for Audio Video and Web Conferencing to enable browser based virtual collaboration and external client engagement. ISS World implemented Cisco Webex Meetings as the company wide conferencing layer to support corporate communication and client facing virtual workflows.
The deployment surfaces Cisco Webex Meetings on the ISS World public website to provide direct meeting join flows and browser client access, leveraging standard Audio Video and Web Conferencing capabilities such as video conferencing, audio bridging, screen sharing, recording, and host controls. Configuration focused on web embedded meeting access and user facing meeting orchestration rather than custom backend integrations.
Operational coverage centers on corporate communications and client services, where Cisco Webex Meetings is used for virtual meetings, webinars, and remote client consultations. Governance and operational processes emphasize meeting scheduling, host privilege management, access provisioning, and web meeting administration to support consistent user experience across ISS World digital touchpoints.
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Collaboration | Collaboration |
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2015 | 2015 |
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ISS World Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management, Sourcing | Content Management |
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2018 | 2019 |
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Enterprise Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2010 | 2010 |
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Web Content Management | Content Management |
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2016 | 2016 |
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ISS World CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2010 | 2010 |
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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ISS World ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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ISS World IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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ISS World Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at ISS World
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Finance | VP | Finance | |
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Vice President, Head of Internal Audit | VP | Risk | |
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Senior Vice President, Group IT | VP | IT | |
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Head of Group Treasury | Director | Finance | |
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Regional CFO, Group Operations | CXO | Finance | |
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Group Financial Controller | Director | Finance | |
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Group Financial Controller | Director | Finance | |
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Regional Supply Chain and Procurement Director | Director | Procurement | |
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Group CISO and Head of Information Security | Director | IT | |
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CFO Europe | CXO | Finance | |
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Group Procurement Head of Subcontracting | Director | Procurement | |
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Travel Manager | Manager | Operations | |
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Administration Director / CEO | Director | Operations | |
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Global Finance Director | Director | Finance | |
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Treasury Manager | Manager | Treasury | |
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Head of Risk & Compliance | Director | Risk | |
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Senior Manager Group Internal Audit | Manager | Risk | |
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Vice President, Head of Group Accounting & Special Tasks | VP | Finance | |
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Regional Supply Chain & Procurement Director | Director | Procurement | |
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CIO | CXO | Finance | |
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Head of People & Culture | Director | HR | |
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HR Manager | Manager | HR | |
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CFO | CXO | Finance | |
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Head of Group Tax and Finance Transformation | Director | Finance | |
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Tax Manager | Manager | Finance | |
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Apps Being Evaluated by ISS World Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ISS World IT executives and key decision makers. This section highlights ISS World's latest recorded technology evaluations, including NAVEX One for Governance, Risk and Compliance on 2025-04-09 and IBM Tririga Real Estate Management for Facility Management on 2025-03-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ISS World digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-09 | ISS World | Evaluated | NAVEX Global | NAVEX One | Governance, Risk and Compliance | TRM |
| 2025-03-26 | ISS World | Evaluated | IBM | IBM Tririga Real Estate Management | Facility Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD ISS World Technographics
ISS World is a Professional Services organization based in Denmark,
with around 326483 employees and annual revenues of $12.29 billion.
ISS World operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Efecte HRSM and Cisco Webex Meetings,
covering areas like ERP Financial, HR Service Delivery and Audio Video and Web Conferencing.
ISS World has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Efecte and Cisco Systems.
ISS World recently adopted applications including
Magnit Platform in 2022, Microsoft Azure Monitor in 2021 and SAP SuccessFactors Recruiting in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ISS World’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ISS World’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ISS World technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.