Soborg, 2860,
Denmark
ISS World Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ISS World and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 326483 ISS World employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ISS World has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2004, Efecte HRSM for HR Service Delivery in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ISS World is running and its propensity to invest more and deepen its relationship with Microsoft , Coupa Software , Efecte or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ISS World revenues, which have grown to $12.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ISS World intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | n/a | 2004 | 2004 |
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Efecte | Legacy | Efecte HRSM | HR Service Delivery | HCM | n/a | 2017 | 2018 |
In 2017 ISS World implemented Efecte HRSM as an HR Service Delivery solution. ISS Palvelut (ISS Finland) uses Efecte HRSM for HR service processes including onboarding, payroll and time stamp support, and HR ticketing, deployed as part of a broader enterprise service management rollout for mobile workers.
The deployment centralized onboarding workflows and automated payroll-related support using configurable workflow automation and ticket-based case management. Efecte HRSM was configured to provide HR ticketing, onboarding automation and audit logging, with security controls and role-based administration to ensure secure handling of confidential HR data and persistent audit trails.
Operational coverage is focused on ISS Palvelut in Finland, serving thousands of employees with approximately 120 administrators managing the platform, and supporting HR and payroll-facing business functions for mobile and field worker populations. The implementation emphasizes service orchestration for HR case intake, escalations and approvals rather than core payroll processing tasks.
Governance and process changes established centralized HR administrator roles, audit log oversight and standardized ticket workflows to manage onboarding and payroll-related inquiries. The system now functions as the HR Service Delivery platform for ISS Palvelut, enabling high-volume HR ticketing and automated onboarding processes while maintaining traceable handling of confidential HR information.
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Recruiting | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2021 |
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Talent Management | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management, Sourcing | Content Management |
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2018 | 2019 |
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Enterprise Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2010 | 2010 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2010 | 2010 |
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2014 | 2014 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
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