List of Efecte HRSM Customers
Espoo, 02600,
Finland
Since 2010, our global team of researchers has been studying Efecte HRSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Efecte HRSM for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Efecte HRSM for HR Service Delivery include: ISS World, a Denmark based Professional Services organisation with 326483 employees and revenues of $12.29 billion, Eltel Group, a Sweden based Communications organisation with 4931 employees and revenues of $1.00 billion, Musti Group, a Finland based Professional Services organisation with 1640 employees and revenues of $418.0 million and many others.
Contact us if you need a completed and verified list of companies using Efecte HRSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Efecte HRSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Eltel Group | Communications | 4931 | $1.0B | Sweden | Efecte | Efecte HRSM | HR Service Delivery | 2018 | n/a | In 2018, Eltel Group expanded its use of Efecte by deploying Efecte HRSM for HR Service Delivery across its countries. The deployment positioned Efecte HRSM as the HR Service Delivery platform to support HR operations and manager-facing reporting. Implementation concentrated on core HR request management, employee onboarding workflows, and related case handling, with multilingual forms and process templates to match local requirements. Configuration included standardized request types, approval workflows, and automated onboarding steps to reduce manual handoffs. The rollout standardized request handling and sped up onboarding processes. Operational scope covered the Nordic region and the broader Eltel organisation, aligning HR teams and line managers on a single service model. Managers gained increased reporting and visibility through centralized request tracking and status dashboards. The solution served HR and line management business functions for employee lifecycle events and routine service requests. Governance established common process definitions and a phased country rollout to support multilingual adoption and consistent SLA handling. Efecte HRSM was the implemented application, and its use across countries centralized service delivery while improving transparency for HR and management. | |
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ISS World | Professional Services | 326483 | $12.3B | Denmark | Efecte | Efecte HRSM | HR Service Delivery | 2017 | n/a | In 2017 ISS World implemented Efecte HRSM as an HR Service Delivery solution. ISS Palvelut (ISS Finland) uses Efecte HRSM for HR service processes including onboarding, payroll and time stamp support, and HR ticketing, deployed as part of a broader enterprise service management rollout for mobile workers. The deployment centralized onboarding workflows and automated payroll-related support using configurable workflow automation and ticket-based case management. Efecte HRSM was configured to provide HR ticketing, onboarding automation and audit logging, with security controls and role-based administration to ensure secure handling of confidential HR data and persistent audit trails. Operational coverage is focused on ISS Palvelut in Finland, serving thousands of employees with approximately 120 administrators managing the platform, and supporting HR and payroll-facing business functions for mobile and field worker populations. The implementation emphasizes service orchestration for HR case intake, escalations and approvals rather than core payroll processing tasks. Governance and process changes established centralized HR administrator roles, audit log oversight and standardized ticket workflows to manage onboarding and payroll-related inquiries. The system now functions as the HR Service Delivery platform for ISS Palvelut, enabling high-volume HR ticketing and automated onboarding processes while maintaining traceable handling of confidential HR information. | |
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Musti Group | Professional Services | 1640 | $418M | Finland | Efecte | Efecte HRSM | HR Service Delivery | 2016 | n/a | In 2016 Musti Group implemented Efecte HRSM as a self-service and service management platform to centralize HR ticketing and onboarding activities across its Nordic operations. The Efecte HRSM deployment aligned with HR Service Delivery objectives, positioning the application as the primary channel for employee requests and workload visibility. Implementation focused on configuring a self-service portal, ticketing queues, role based workload dashboards and structured onboarding workflows, enabling the HR team to manage tickets and monitor case backlogs. The Efecte HRSM application was configured to provide workload visibility and request lifecycle tracking, consistent with HR Service Delivery capabilities for case management and process orchestration. Operational coverage included Musti Group's Nordic HR teams and intersecting IT service processes, with the HR team using the platform for ticketing, workload visibility and onboarding across multiple sites. The deployment supported cross functional coordination between HR and IT, stabilizing process handoffs and standardizing request handling across regions. Governance centralized employee requests into the Efecte HRSM service management layer and established visibility and accountability for ticket queues, which improved internal customer satisfaction and gave HR transparency to tickets and workloads. The platform helped stabilize IT and HR processes while supporting rapid business growth. |
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