Fiumicino, 54,
Italy
ITA Airways Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ITA Airways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4956 ITA Airways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ITA Airways has purchased the following applications: SITA Connect Go for Airport Management in 2024, Microsoft 365 for Collaboration in 2021, Adobe Experience Manager for Digital Asset Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ITA Airways is running and its propensity to invest more and deepen its relationship with SITA , SABRE , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ITA Airways revenues, which have grown to $3.47 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ITA Airways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SITA | Legacy | SITA Connect Go | Airport Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, ITA Airways selected SITA Connect Go to transition its MPLS network to a SASE and SDN based platform. The engagement is framed as an Airport Management initiative that targets IT and network operations across the airline's European operations. SITA Connect Go is positioned to rearchitect wide area networking to improve security, automation and network capacity while reducing global networking costs.
The implementation centers on SITA Connect Go network and SASE modules, deploying SDN orchestration and centralized policy management to enable secure connectivity and traffic optimization. Configuration work emphasized automated policy provisioning, edge routing for airport sites, and consolidated management planes to reduce operational complexity. Standard SASE functional workflows such as secure web gateway enforcement and zero trust access patterns were applied in line with category expectations.
Operational coverage spans IT and network teams supporting airport operations and regional sites across Europe, aligning network modernization with airport connectivity requirements. The program reframed network operations workflows toward centralized orchestration and automated change management to accelerate configuration changes and incident response. Integrations with specific on premise or cloud systems were not disclosed by the source.
Governance for the rollout was organized as an IT and network transformation program, with phased adoption across European sites to manage risk and continuity of airport services. The project announced an expected global cost saving of around 20 percent, and stated objectives included improved security posture, greater automation and increased network capacity through SITA Connect Go. The narrative ties ITA Airways, SITA Connect Go, Airport Management and core network operations into a single, programmatic modernization effort.
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2022 | 2022 |
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Digital Signing | Content Management |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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