ITRS Group
6th Floor, The Bonhill Building, 15 Bonhill Street,,
London, EC2A 4DN,
United Kingdom
London, EC2A 4DN,
United Kingdom
44 20 7638 6700
Professional Services
ITRS Group Technographics
ITRS Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ITRS Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 ITRS Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ITRS Group has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Algolia Search for Application, Web and Enterprise Search in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ITRS Group is running and its propensity to invest more and deepen its relationship with Zendesk , Cisco Systems , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ITRS Group revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ITRS Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITRS Group Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, ITRS Group deployed Zendesk Chat on its website. The Zendesk Chat implementation is classified under Chatbots and Conversational AI and serves as the primary web-based channel for inbound customer engagement and pre-sales inquiries from site visitors.
The Zendesk Chat deployment uses a cloud-hosted chat widget embedded across public web pages, configured with live agent routing, pre-chat capture forms, canned responses and automated message triggers, chat transcript capture, and dashboard-level reporting. Zendesk Chat is set to surface conversation history to support agents and to enable synchronous agent handoff for web-originated sessions.
Operational ownership is concentrated in customer support and customer success, with the web team responsible for widget placement and configuration. Governance focuses on chat usage workflows, canned response curation and transcript retention practices enforced by support leadership to standardize web chat handling.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, ITRS Group deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution on its public website. The deployment supported ITRS Group's professional services delivery and client engagement workflows, enabling external clients to join scheduled and ad hoc virtual sessions through site-hosted meeting links. Use spanned internal collaboration and client-facing briefings across the United Kingdom, aligning conferencing capability with consulting and support teams.
Cisco Webex Meetings was implemented to provide standard conferencing modules including browser-based join, HD video and audio, screen sharing, host controls, participant management, and meeting recording. The implementation emphasized web-embedded join flows and hosted meeting URLs on the corporate site to reduce friction for external attendees while preserving presenter controls.
Administration and provisioning were centralized through the company Webex account, with meeting scheduling and host assignment governed by IT and service delivery leads, and policies set for external attendee access and recording retention. The implementation narrative centers on a straightforward site-embedded Audio Video and Web Conferencing footprint that supports ITRS Group business functions in client delivery, professional services collaboration, and remote consulting.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2018 | 2018 |
In 2018, ITRS Group deployed Algolia Search on its public website. The deployment uses Algolia Search as an Application, Web and Enterprise Search solution to provide site search and content discovery across marketing and documentation pages.
Implementation focused on standard search capabilities including indexing of site content, autocomplete, query relevance tuning, and search analytics with query logging for iterative refinement. Configuration leveraged Algolia Search hosted search APIs and front end SDKs to surface ranked results and instant search experiences within existing web templates.
Operational scope was the corporate website, covering product pages, support documentation and marketing content, and the implementation impacted marketing, product and customer success workflows. The search implementation was integrated into content publishing and site build processes to ensure indexed content followed website updates and content management workflows.
Governance centered on relevance management and index update cadence, with search configuration maintained through the Algolia Search dashboard and API driven indexing jobs tied to the site build pipeline. The approach emphasized modular search configuration, analytics driven tuning and clear content ownership for ongoing search relevance.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
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IT Decision Makers and Key Stakeholders at ITRS Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ITRS Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ITRS Group Technographics
ITRS Group is a Professional Services organization based in United Kingdom,
with around 180 employees and annual revenues of $20.0 million.
ITRS Group operates a diverse technology stack with applications such as
Zendesk Chat, Cisco Webex Meetings and Algolia Search,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Application, Web and Enterprise Search.
ITRS Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Cisco Systems and Algolia.
ITRS Group recently adopted applications including
6sense Account Engagement Platform in 2023, AdRoll in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ITRS Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ITRS Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ITRS Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.