Jakson
A-43, Yakubpur Rd, Hosiery Complex, Block A, Phase-2,
Noida, 201305,
India
Noida, 201305,
India
91 120 430 2600
Utilities
Jakson Technographics
Jakson Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jakson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Jakson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jakson has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Oracle Cloud HCM for Core HR in 2013, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jakson is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jakson revenues, which have grown to $850.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jakson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jakson Tech Stack and Enterprise Applications
Jakson ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Jakson implemented SAP S/4 HANA as its ERP Financial system, migrating from SAP ERP ECC 6.0. The program was led by the Head IT Infrastructure, Security and Business Applications and encompassed IT roadmap creation, infrastructure planning, and migration strategy. Deployment architecture combined an in-premise and cloud infrastructure mix, including data center upgrades and selection of fit for purpose hardware and software, and the effort targeted finance and accounting consolidation across corporate finance functions within the utilities business.
SAP S/4 HANA was configured to support core ERP Financial capabilities, including Financial Accounting, Controlling, Asset Accounting, Accounts Payable, Accounts Receivable, and financial close orchestration. Configuration work emphasized automation of close processes, finance master data harmonization, chart of accounts rationalization, and alignment of application controls to support ITGC audit requirements. The implementation included custom configuration and standard SAP S/4 HANA financial modules to centralize transactional finance and reporting workflows.
The implementation scope included planning and integration with a range of enterprise applications, including CRM, Field Maintenance Systems, visitor management and email solutions, video conferencing and work from home tooling, cyber security platforms, IoT feeds, and business analytics. Integration work focused on secure connectivity between SAP S/4 HANA and these systems, aligning data flows for asset management, field service costing, and consolidated financial reporting. Operational coverage targeted centralized finance, IT, and field maintenance teams based out of Noida and other organizational sites.
Governance and operations were restructured around ITIL practices, service level agreements, and an ISMS policy designed to meet ISO 27001 standards, with responsibility for information security training and ITGC audit readiness. The Head IT directed IT budgeting and control, cost effective annual maintenance contracts selection, and implementation of cyber security solutions to support the SAP S/4 HANA environment. Migration strategy execution included infrastructure provisioning and ongoing operational governance to sustain the ERP Financial system.
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Jakson HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | SAP HCM (HR) | Oracle Cloud HCM | Core HR | HCM | n/a | 2013 | 2014 |
In 2013, Jakson implemented Oracle Cloud HCM as its Core HR system, replacing SAP HCM. Jakson Group is a utilities and power solutions provider with approximately 3,500 employees and operations across India, including three manufacturing facilities, 22 sales offices, a Global Training Center, 14 service centers and a network of 70 dealers.
The Oracle Cloud HCM deployment covered core workforce administration and organizational management modules, payroll administration for on roll and off roll employees, performance management configured for MBO and KRA and KPI workflows, succession planning with Individual Development Plans, and centralized HR reporting and analytics. Configuration activities included As is process mapping, To be process design, user acceptance testing and Train the Trainer delivery, with UAT-driven simplification of specific HR workflows.
Change management and governance were executed in collaboration with Earnest & Young (EY), facilitating a new organizational hierarchy, departmental structure and manpower fitment across the group. Policy formulation and amendments were routed through Group Head HR and presented to the Leadership Council for approval, with periodic audits at corporate, plant and sales office levels and internal SLA and entitlement audits to enforce rollout compliance.
Operational coverage spanned corporate HR, manufacturing sites and the nationwide sales and service footprint, with Oracle Cloud HCM used for payroll input, payout and statutory compliance workflows, HR analytics for management reporting, grievance handling and the operationalization of performance management and succession planning under the established governance framework.
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Payroll | HCM |
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2015 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2015 |
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Jakson AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Jakson deployed Zendesk Chat on its public website to provide real-time visitor engagement. The deployment leverages Zendesk Chat as a Chatbots and Conversational AI solution to support customer service and online inquiry handling.
Implementation centered on embedding the Zendesk Chat widget into web pages, configuring routing rules and canned responses, and defining business hours and agent presence to match support workflows. Typical Chatbots and Conversational AI capabilities implemented include automated greetings, chat transcript capture, basic conversational routing, and escalation to human agents for complex queries, with controls for asynchronous message handling.
Operational coverage is focused on web-based engagement and is managed by customer support teams to handle inbound customer and prospect queries. No additional system integrations were specified, so governance emphasis is on agent routing policies, scripted response templates, and chat handling procedures to ensure consistent customer interactions.
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Jakson ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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Jakson IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Jakson CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Jakson Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Jakson
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Vice President and Chief Information Officer | CXO | IT | |
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Vice President of HR | VP | HR | |
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HR Business Partner | Manager | HR | |
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HR Manager | Manager | HR | |
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Apps Being Evaluated by Jakson Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jakson IT executives and key decision makers. This section highlights Jakson's latest recorded technology evaluations, including SAP SuccessFactors Employee Central for Core HR on 2025-02-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jakson digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-21 | Jakson | Evaluated | SAP | SAP SuccessFactors Employee Central | Core HR | HCM |
FAQ - APPS RUN THE WORLD Jakson Technographics
Jakson is a Utilities organization based in India,
with around 3500 employees and annual revenues of $850.0 million.
Jakson operates a diverse technology stack with applications such as
SAP S/4 HANA, Oracle Cloud HCM and Zendesk Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Jakson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Zendesk.
Jakson recently adopted applications including
Freshservice in 2023, Barracuda Email Security Gateway in 2021 and GoDaddy in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jakson’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jakson’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jakson technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.