JB Hi-Fi
Podium Level 60 City Road,
Southbank, 3006, VIC,
Australia
Southbank, 3006, VIC,
Australia
61 3 8530-7333
Retail
JB Hi-Fi Technographics
JB Hi-Fi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JB Hi-Fi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 JB Hi-Fi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JB Hi-Fi has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2016, ADP PayForce for Payroll in 2012, Microsoft Power BI for Analytics and BI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JB Hi-Fi is running and its propensity to invest more and deepen its relationship with Microsoft , Apple , Gem Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JB Hi-Fi revenues, which have grown to $6.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JB Hi-Fi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JB Hi-Fi Tech Stack and Enterprise Applications
JB Hi-Fi ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, JB Hi‑Fi deployed Microsoft Dynamics GP as its ERP Financial application to centralize Commercial and Education account processing. The implementation covered Commercial and Education combined under one company, with operational ownership in Melbourne VIC from October 2016 to April 2019 and national processing of Commercial and Education duties.
Microsoft Dynamics GP was configured to support core financial workflows including purchase order receipting, sales order dispatching, supplier invoice processing, accounts payable allocation, creation of invoices and compilation of financed order data, credit and returns processing, and monthly supplier reconciliations. Operational use of Great Plains emphasized accounts payable and accounts receivable ledger activities and the compilation of data required for financed orders and rebate submissions.
The deployment established handoffs and integrations with internal finance and inventory functions, with Finance Opex receiving non-creditor invoices for processing and Inventory Support engaged to correct invoicing and stock discrepancies. Microsoft Dynamics GP served as the transactional ledger for monthly payment allocations and supplier account reconciliations, while workflows were implemented for timely Apple CRT rebate application submissions and state level budget tracking.
Governance focused on process-driven monthly budget controls for Education and Commercial Account Managers, monthly supplier reconciliations, and cross-functional coordination between finance, inventory support, and account management. The documented outcome for the period was that Commercial and Education met their monthly budgets consistently, enabled by the configured workflows and stewardship of transactional and reconciliation processes.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2018 | 2018 |
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JB Hi-Fi HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP PayForce | Payroll | HCM | n/a | 2012 | 2012 |
In 2012 JB Hi-Fi implemented ADP PayForce for Payroll to support its retail payroll operations, using ADP PayForce as the primary payroll application. The deployment handled weekly payroll processing for more than 400 employees and included ongoing weekly support for New Zealand payroll processing.
ADP PayForce was configured to support core payroll processing, off cycle pays, leave reconciliation, termination and redundancy final pay calculations, and ad hoc reporting. Time and attendance data from Etivity was used alongside ADP PayForce to feed hours and rostering inputs into payroll runs, and daily backup routines were established to protect payroll data.
Operational coverage extended across store offices, Human Resources, and the central payroll team, with the payroll officer coordinating with HR and Store Office administrators to validate new starter packs and resolve employee pay queries. The implementation emphasized validation workflows for new starters, reconciliations of all leave balances ahead of termination or redundancy, and the production of management reports required by stores and corporate stakeholders.
Governance and process controls were formalized around leave reconciliation, overpayment recovery, and termination pay calculations, with responsibilities assigned to payroll and HR staff for timely processing and documentation. The payroll team maintained accuracy in calculating final termination pays and redundancies and sustained recovery of overpayments within required periods, while continuing routine filing and daily backups as part of operational governance.
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Workforce Management | HCM |
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2019 | 2019 |
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Workforce Management, Time and Attendance | HCM |
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2012 | 2012 |
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JB Hi-Fi Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019, JB Hi-Fi implemented Microsoft Power BI as its primary Analytics and BI platform to centralize executive reporting across the group. The Microsoft Power BI deployment was positioned to synthesize performance metrics for Projects, Practices, Marketing and Sales activities for JB Hi-Fi Group Commercial businesses.
The implementation emphasized management dashboards and ad hoc reporting, with Power BI reports built to aggregate data across multiple sources for executive consumption. Functional capabilities included metric dashboards, data modeling and report publishing workflows, and automation of repeatable reporting tasks to reduce manual aggregation.
Integrations explicitly supported include Salesforce and Connectwise, with ongoing support and maintenance of Microsoft Power BI, Salesforce and Connectwise reporting and management dashboards embedded in the operational model. Operational coverage included a cross functional squad operating across the whole JB Hi-Fi Group Commercial businesses, with day to day report delivery and analytics support run from the Melbourne analytics team.
Governance was formalized through the Data Governance team, providing oversight and best practice to ensure data integrity and quality. The analytics function provided accurate reports and metrics to company management and the data and insights necessary to support development of the organization’s business plan and sales strategy, while continual reviews targeted process improvements and increased automation.
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JB Hi-Fi Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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JB Hi-Fi Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2017 | 2017 |
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JB Hi-Fi eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2019 | 2020 |
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JB Hi-Fi SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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JB Hi-Fi CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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CRM | CRM |
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2005 | 2006 |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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JB Hi-Fi ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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JB Hi-Fi PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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JB Hi-Fi SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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JB Hi-Fi PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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JB Hi-Fi IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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JB Hi-Fi CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2014 | 2014 |
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JB Hi-Fi Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2017 | 2017 |
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Physical Access Control System | Physical Security |
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2012 | 2012 |
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Physical Security Outsourcing | Physical Security |
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2014 | 2014 |
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Physical Security Outsourcing | Physical Security |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at JB Hi-Fi
| First Name | Last Name | Title | Function | Department | Phone | |
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General Manager Human Resources | Manager | HR | |
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Head of Human Resources | Director | HR | |
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Payroll Officer | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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HR Business Partner | Manager | HR | |
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General Manager Human Resources | Manager | HR | |
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Human Resources Business Partner | Manager | HR | |
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Human Resources Business Partner | Manager | HR | |
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Recruitment Lead | Manager | HR | |
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Human Resources Business Partner | Manager | HR | |
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Human Resources Business Partner | Manager | HR | |
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Applications & Technology Operations Manager | Manager | IT | |
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Head of Solutions and Services | Director | Finance | |
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Group Finance Systems and Project Manager | Manager | IT | |
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Chief Financial Officer | CXO | Finance | |
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Head of Customer Service | Director | Customer Service | |
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Head of Customer Experience & Business Improvement (Group Commercial) | Director | Customer Service | |
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General Manager Marketing - Digital | Manager | Marketing | |
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Marketing Director | Director | Marketing | |
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Information Technology Service Desk Manager | Manager | IT | |
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Program Manager - IT Engineering | Manager | IT | |
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Head of Digital Product | Director | IT | |
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Information Technology Service Desk Manager | Manager | IT | |
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General Manager Group Network, Cybersecurity & Infrastructure Services | Manager | IT | |
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Office and Facilities Manager | Manager | Operations | |
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Senior Cloud & Infrastructure Engineer | Manager | IT | |
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HR Business Partner | Manager | HR | |
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Senior Payroll Officer | Director | HR | |
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Project Manager | Manager | Operations | |
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System and Project Lead | Manager | IT | |
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Project Manager - Operational Initiatives | Manager | Operations | |
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Senior Project Manager | Manager | Operations | |
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Apps Being Evaluated by JB Hi-Fi Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JB Hi-Fi IT executives and key decision makers. This section highlights JB Hi-Fi's latest recorded technology evaluations, including Oracle Retail Merchandising System for Retail Management on 2026-03-04 and nimbus Time2Work for Workforce Management on 2025-08-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JB Hi-Fi digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-03-04 | JB Hi-Fi | Evaluated | Oracle | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations |
| 2025-08-18 | JB Hi-Fi | Evaluated | nimbus Cloud | nimbus Time2Work | Workforce Management | HCM |
FAQ - APPS RUN THE WORLD JB Hi-Fi Technographics
JB Hi-Fi is a Retail organization based in Australia,
with around 15000 employees and annual revenues of $6.29 billion.
JB Hi-Fi operates a diverse technology stack with applications such as
Microsoft Dynamics GP, ADP PayForce and Microsoft Power BI,
covering areas like ERP Financial, Payroll and Analytics and BI.
JB Hi-Fi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and ADP.
JB Hi-Fi recently adopted applications including
Miro in 2022, Figma Design in 2022 and Zendesk Support Ticketing System in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JB Hi-Fi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JB Hi-Fi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JB Hi-Fi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.