JD.ID
Plaza Kuningan, Jl. H. R. Rasuna Said, RT.2/RW.5, Karet Kuningan, Kecamatan Setiabudi,
Jakarta, 12920,
Indonesia
Jakarta, 12920,
Indonesia
62 21 80681005
Retail
JD.ID Technographics
JD.ID Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JD.ID and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 JD.ID employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JD.ID has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, MoEngage Enagage for Customer Engagement in 2021, Akamai mPulse for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JD.ID is running and its propensity to invest more and deepen its relationship with Oracle , MoEngage , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JD.ID revenues, which have grown to $315.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JD.ID intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JD.ID Tech Stack and Enterprise Applications
JD.ID ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, JD.ID implemented Oracle E-Business Suite as its ERP Financial system to centralize accounting and reporting across the main entity and its subsidiaries operating under JD.ID. The rollout focused on consolidating and analyzing financial statements and establishing a single financial application footprint to support corporate reporting obligations in Indonesia and reporting to the headquarters, investors, and regulatory bodies.
The implementation configured core financial modules within Oracle E-Business Suite, including General Ledger, Accounts Payable, Accounts Receivable, cash management for monthly cashflow reporting, and inventory controls to support periodic stock take activities. Configuration work included transaction level controls, chart of accounts alignment for consolidation, and financial statement mapping to enable consistent month end close and consolidated reporting.
Operational coverage centered on the accounting function, where the system supported day to day transaction processing, review and management workflows for the accounting team, and audit readiness tasks. The project included assisting in migration from a manual accounting system to Oracle ERP system, and establishing reporting outputs to deliver data and reports to management, the headquarter office, investors, and regulatory bodies.
Governance and process transformation emphasized improved control, quality, and standard operating procedures in accounting workflows, facilitation of audit processes and coordination with auditors, and providing finance related consultation and business support to other departments. The Oracle E-Business Suite deployment served as the ERP Financial core for JD.ID, enabling structured financial operations, centralized oversight, and standardized reporting across entities.
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JD.ID CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MoEngage | Legacy | MoEngage Enagage | Customer Engagement | CRM | n/a | 2021 | 2021 |
In 2021, JD.ID deployed MoEngage Enagage on their website to centralize Customer Engagement for its Indonesian retail operations, aligning web behavioral data with campaign execution and analytics. The implementation was focused on web-based event instrumentation and session tracking feeding MoEngage Enagage, making the application the primary customer engagement layer for JD.ID’s e-commerce storefront and digital channels.
MoEngage Enagage was configured to support core Customer Engagement capabilities including campaign orchestration, user segmentation, customer journey orchestration, real-time personalization, and behavioral analytics. The deployment consumed front-end event streams from the JD.ID website and served marketing, growth, and product workflows for on-site engagement and cross-channel messaging orchestration. Governance and operational control were organized around digital marketing and analytics functions, with MoEngage Enagage used as the system of record for segmentation and campaign execution across the website customer lifecycle.
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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JD.ID ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2018 | 2018 |
In 2018, JD.ID deployed Akamai mPulse on its website to provide Application Performance Management for its customer-facing e-commerce storefront. Akamai mPulse is instrumented on JD.ID web pages to collect real user monitoring signals and front-end performance telemetry, positioning Application Performance Management as a continuous visibility layer for site experience measurement.
The implementation centers on client-side instrumentation and Akamai mPulse reporting, capturing page timing, resource timing, and browser-level performance metrics that feed the mPulse dashboards for analysis. Operational ownership is focused on web performance and engineering teams who use Akamai mPulse to surface performance regressions, segment user experience by device and browser, and prioritize front-end remediation workflows.
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JD.ID IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at JD.ID
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Head of Enterprise IT | Director | Finance | |
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IT Project Manager | Manager | IT | |
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Offline Finance Manager | Manager | Finance | |
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IT Project Infrastructure and Network Engineer | Manager | IT | |
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Senior Network Engineer & Infrastructure Manager | Manager | IT | |
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Data Center Engineer | Manager | IT | |
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IT Security And Infrastructure Manager | Manager | IT | |
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Apps Being Evaluated by JD.ID Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JD.ID IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JD.ID digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD JD.ID Technographics
JD.ID is a Retail organization based in Indonesia,
with around 1800 employees and annual revenues of $315.0 million.
JD.ID operates a diverse technology stack with applications such as
Oracle E-Business Suite, MoEngage Enagage and Akamai mPulse,
covering areas like ERP Financial, Customer Engagement and Application Performance Management.
JD.ID has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, MoEngage and Akamai.
JD.ID recently adopted applications including
Amazon S3 in 2023, Cloudflare CDN in 2023 and Amazon CloudFront in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JD.ID’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JD.ID’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JD.ID technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.