JEA USA
225 N. Pearl St.,
Jacksonville, 32202, FL,
United States
Jacksonville, 32202, FL,
United States
1 904-665-6000
Utilities
JEA USA Technographics
JEA USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JEA USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1877 JEA USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JEA USA has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, Oracle E-Business Suite HRMS for Core HR in 2014, Oracle Enterprise Asset Management for Enterprise Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JEA USA is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Clean Power Research or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JEA USA revenues, which have grown to $560.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JEA USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JEA USA Tech Stack and Enterprise Applications
JEA USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, JEA USA implemented Oracle E-Business Suite as its ERP Financial application. The deployment centralized corporate financial operations under Oracle E-Business Suite to provide a single ledger and standardized accounting controls across the utility.
Configuration work focused on core ERP Financial capabilities, deploying standard modules such as general ledger, accounts payable, accounts receivable, fixed assets, and cash management. Automation of finance workflows and period close procedures was incorporated to enforce approval chains and accounting controls typical of an ERP Financial rollout.
Oracle E-Business Suite was integrated with enterprise web applications supported by JEA's corporate applications team, enabling transactional handoffs between customer-facing web systems and back-end financial ledgers. The application operated inside JEA’s IT environment with operational emphasis on infrastructure redundancy, failover, and continuous environment monitoring, supporting 24 x 7 availability requirements for contact center and field operations.
Governance and day to day support were centralized under a long tenured Manager of ERP systems who led the ERP support team, providing incident response, configuration management, and alignment of Oracle E-Business Suite to corporate finance processes. The support organization maintained enterprise ERP support for Oracle E-Business Suite and related web applications to sustain financial operations continuity.
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JEA USA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, JEA USA implemented Oracle E-Business Suite HRMS. The deployment established a Core HR platform to consolidate human capital management workflows and serve as the authoritative HR transaction system for the utility's Jacksonville operations.
The implementation sat within a broader Oracle ERP footprint and included program-level oversight of 26 Oracle ERP modules, explicitly reported as 10 HCM, 7 Finance, and 9 Supply Chain modules. Oracle E-Business Suite HRMS configuration emphasized Core HR capabilities and standard HR lifecycle workflows, employee data management, position control, and approval routing consistent with enterprise HCM practices.
Operational execution focused on production support, enhancement request management, and business stakeholder engagement, with staff collaborating with vendors, Business and Technology Services to deliver solutions. The delivery team structure included a manager of business analysts who supervised and coached the analyst team, led cross-functional project teams, and communicated requirements and status from front-line employees through senior leadership in the Jacksonville, Florida Area.
Governance for the Oracle E-Business Suite HRMS program relied on SDLC discipline, incorporated Agile practices and coordination with a Black Belt team to align business processes to system changes, and maintained responsibilities to ensure integrity of the Oracle ERP system while handling ongoing incidents and enhancements.
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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JEA USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 JEA USA implemented Oracle Enterprise Asset Management as its Enterprise Asset Management solution to consolidate asset, maintenance and scheduling workflows across corporate and field operations. The deployment leveraged Oracle R12 and Oracle eAM core capabilities alongside mobile environments and the Viziya/Scheduler tool to support work order scheduling and field inspection workflows.
Configuration centered on Oracle Enterprise Asset Management modules for asset lifecycle management, work order execution, fleet maintenance systems, and mobile field inspection applications, with business analysis focusing on requirements gathering, process mapping, and creation of test scripts. The implementation included iterative configuration and testing cycles, supporting both system integration testing and user acceptance testing in Oracle R12 and mobile clients.
Integration work included API and UI interfaces developed between Oracle eAM and GIS, Go Sync, GPS and Telematics feeds, and analytics platforms such as Oracle BI and Power BI, with infrastructure components interacting with AWS and ISG where appropriate. The technical team used TFS and the Azure platform for agile delivery, while developers collaborated on the interface layer to surface asset and scheduling data to mobile tablets and back office systems.
Operational governance emphasized agile practices, daily scrum meetings, coordinated UAT and SIT execution, and participation in disaster recovery testing. Data modeling and data governance were integral to the rollout, with business analysts driving process standardization, supporting ongoing enhancements, and aligning maintenance, scheduling, and field operations to the Enterprise Asset Management platform.
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Field Service Management | ERP Services and Operations |
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2018 | 2018 |
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Utilities Distribution Management | ERP Services and Operations |
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2023 | 2023 |
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JEA USA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Natural Language Processing | AI-Powered Application |
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2024 | 2024 |
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JEA USA Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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JEA USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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JEA USA eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2012 | 2012 |
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JEA USA SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2014 | 2014 |
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JEA USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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JEA USA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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JEA USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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JEA USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at JEA USA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Vice President, Application Delivery & Enterprise Architecture | VP | IT | |
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Director, Technology Infrastructure | Director | IT | |
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Director, Customer & Utility Analytics | Director | Customer Service | |
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Manager of ERP systems | Manager | IT | |
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Chief Operating Officer | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Director, Electric Systems Asset Management | Director | IT | |
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Director Asset Management | Director | Investment | |
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Chief Operating Officer | CXO | Finance | |
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Manager Water/Wastewater System Assets, Performance & Innovation | Manager | Investment | |
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Manager Energy Distribution & Preventive Maintenance | Manager | Finance | |
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Manager Energy Production, Outage & Project Management | Manager | Finance | |
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Director, Facilities & Fleet Services | Director | Operations | |
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Associate Manager Facilities O & M | Manager | Operations | |
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Chief Customer Experience Officer | CXO | Customer Service | |
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Managing Director and Chief Executive Officer | Director | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Director, Enterprise Data and Integration | Director | IT | |
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Apps Being Evaluated by JEA USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JEA USA IT executives and key decision makers. This section highlights JEA USA's latest recorded technology evaluations, including IBM Maximo for Enterprise Asset Management on 2025-12-29, 3-GIS | MIMS for Hardware Asset Management (HAM) on 2025-12-27, and FIS AvantGard APS2 for Portfolio and Investment Management on 2025-09-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JEA USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-29 | JEA USA | Evaluated | IBM | IBM Maximo | Enterprise Asset Management | ERP Services and Operations |
| 2025-12-27 | JEA USA | Evaluated | 3-GIS | 3-GIS | MIMS | Hardware Asset Management (HAM) | IT Asset Management |
| 2025-09-17 | JEA USA | Evaluated | FIS Global | FIS AvantGard APS2 | Portfolio and Investment Management | Investment Management |
| 2025-02-11 | JEA USA | Evaluated |
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ML and Data Science Platforms | AI Development |
FAQ - APPS RUN THE WORLD JEA USA Technographics
JEA USA is a Utilities organization based in United States,
with around 1877 employees and annual revenues of $560.0 million.
JEA USA operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Oracle Enterprise Asset Management,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
JEA USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
JEA USA recently adopted applications including
KUBRA IQ in 2024, Clean Power Research PowerClerk in 2023 and Oracle Enterprise Asset Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JEA USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JEA USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JEA USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.