Jersey City, 07302, NJ,
United States
The City of Jersey City Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The City of Jersey City and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 The City of Jersey City employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The City of Jersey City has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2021, Telerik Sitefinity CMS for Web Content Management in 2017, Tyler MyCivic for Citizen Engagement in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The City of Jersey City is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The City of Jersey City revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The City of Jersey City intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler MyCivic | Citizen Engagement | CRM | n/a | 2020 | 2020 |
In 2020, The City of Jersey City implemented Tyler MyCivic as its Citizen Engagement platform to centralize 311 intake and citizen service requests across municipal departments. Tyler MyCivic was deployed to provide a unified reporting channel for residents, using both a public web portal and a MyCivic 311 mobile application to capture service requests and evidence.
The deployment emphasized core Citizen Engagement capabilities, including citizen case intake, photo attachment support, mobile-first reporting workflows, and automated ticket creation for field crews. Tyler MyCivic, the full application name, was configured to surface common request types such as potholes, damaged signs, and streetlight outages, aligning user input fields with municipal intake requirements.
Operational integration focused on connecting citizen reports to the city work order workflow, ensuring submitted 311 reports generate actionable tickets for public works and streets crews. During rollout the web portal was published first through the city website, while the MyCivic 311 mobile client was staged for app store distribution pending resolution of an image upload technical issue reported during early testing.
Governance changes centered on shifting intake ownership from manual administrative transcription to digital case management, reducing duplicate handling and streamlining assignment to field teams. The implementation narrative demonstrates Tyler MyCivic providing Citizen Engagement functionality across citizen services and public works, with phased web then mobile rollout and operational integration into the municipal work order process.
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Tag Management | CRM |
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2018 | 2018 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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