Jet2
Low Fare Finder House Leeds Bradford Airport,
Leeds, LS19 7TU,
United Kingdom
Leeds, LS19 7TU,
United Kingdom
44 37 1664-0300
Transportation
Jet2 Technographics
Jet2 Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jet2 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11716 Jet2 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jet2 has purchased the following applications: Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) for Applicant Tracking System in 2011, Sabre GDS for Reservation and Booking Management in 2023, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jet2 is running and its propensity to invest more and deepen its relationship with Infinite Computer Solutions , SABRE , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jet2 revenues, which have grown to $6.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jet2 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jet2 Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinite Computer Solutions | Legacy | Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) | Applicant Tracking System | HCM | n/a | 2011 | 2011 |
In 2011, Jet2 deployed Infinite BrassRing (Formerly IBM Kenexa BrassRing) as its Applicant Tracking System on the corporate careers website. The implementation established the vendor-hosted, web-facing application intake channel to capture candidate applications directly from job listings on jet2.com and to centralize applicant records for recruiting and HR functions.
The deployment used standard Applicant Tracking System capabilities, including job requisition management, application capture and resume parsing, configurable screening and workflow routing, candidate profile and search functionality, interview and status tracking, and candidate communications. Infinite BrassRing (Formerly IBM Kenexa BrassRing) was configured to present job details, collect CVs and attachments, and drive staged candidate progression through screening, interview, and offer stages aligned to Jet2 recruitment process rules.
Operationally the ATS was embedded in the public careers site to ensure seamless flows from job listings into the Infinite BrassRing system, enabling recruiting teams to triage and manage applicants inside the application. Governance centered on requisition ownership and workflow responsibilities within recruiting and HR to standardize candidate handling and approvals. Public documentation does not detail external system integrations beyond the careers site embedding.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | Sabre GDS | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Jet2 implemented Sabre GDS as part of a Reservation and Booking Management distribution initiative, formalized through a multi year distribution agreement with Sabre. The agreement positions Sabre GDS as the channel for delivering Jet2 flight content to Sabre affiliated travel agencies, and establishes the application as a primary distribution conduit for Jet2 commercial inventory.
The Sabre GDS deployment focused on making Jet2.com flight availability, fares and booking functionality accessible to global agency partners, aligning with the airline’s Summer Sun programme for 2025 which placed over 16 million seats on sale to 46 destinations from 11 UK airports. Sabre GDS supports standard reservation and booking management capabilities, enabling inventory distribution, agency booking and reservation record creation consistent with Reservation and Booking Management workflows.
Operational coverage centers on Sabre connected travel agencies and Jet2’s commercial distribution organization, extending Jet2 channel reach without changes to named back office systems in the public announcement. The implementation impacts distribution, reservations and channel sales functions, providing an additional retail channel for seasonal and year round flight programmes including Winter 23/24, Summer 24 and Winter 24/25.
Governance of the engagement is codified as a multi year distribution model, intended to offer long term access to Jet2 content through Sabre GDS while supporting continued growth in the leisure travel market. Publicly stated outcomes include seamless access for Sabre connected agencies to Jet2.com flights and a strategic distribution partnership designed to support Jet2 ongoing expansion.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Jet2 implemented LivePerson Conversational Cloud on its website. The deployment embeds the LivePerson Conversational Cloud web chat interface into Jet2's customer-facing pages to deliver Chatbots and Conversational AI capabilities, including guided conversational flows, intent detection, session management, and live agent escalation. Configuration emphasized conversational workflow design, routing rules, operator scripts, and dashboarded analytics to surface interaction volumes and conversational patterns. The solution is provisioned as a cloud-hosted conversational layer integrated at the web presentation tier rather than as an on premise contact center appliance.
Operational coverage focuses on customer service and reservation support across Jet2's United Kingdom digital channels. Functional modules implemented include automated conversational agents for common inquiries, live agent handoff, knowledge and script management, and reporting dashboards for conversation monitoring. Governance adjustments aligned chat handling with contact center procedures, instituting routing and escalation policies and operator script workflows to manage web-based engagements. LivePerson Conversational Cloud is used to centralize web chat interaction handling for Jet2's online customer engagement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
|
2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Analytics | CRM |
|
2012 | 2012 |
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Digital Advertising Platform | CRM |
|
2014 | 2014 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Content Delivery Network | IaaS |
|
2013 | 2013 |
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Content Delivery Network | IaaS |
|
2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Jet2
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Jet2 Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Jet2 Technographics
Jet2 is a Transportation organization based in United Kingdom,
with around 11716 employees and annual revenues of $6.10 billion.
Jet2 operates a diverse technology stack with applications such as
Infinite BrassRing ( Formerly IBM Kenexa BrassRing ), Sabre GDS and LivePerson Conversational Cloud,
covering areas like Applicant Tracking System, Reservation and Booking Management and Chatbots and Conversational AI.
Jet2 has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infinite Computer Solutions, SABRE and LivePerson.
Jet2 recently adopted applications including
Sabre GDS in 2023, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jet2’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jet2’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jet2 technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.