Jigsaw Systems
8 Golden Square Soho,
London, W1F 9HY,
United Kingdom
London, W1F 9HY,
United Kingdom
44 33 3240-9259
Distribution
Jigsaw Systems Technographics
Jigsaw Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jigsaw Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 203 Jigsaw Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Jigsaw Systems has purchased the following applications: ServiceNow Field Service Management for Field Service Management in 2022, LiveChat for Chatbots and Conversational AI in 2016, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jigsaw Systems is running and its propensity to invest more and deepen its relationship with ServiceNow , LiveChat, Inc. , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jigsaw Systems revenues, which have grown to $184.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jigsaw Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jigsaw Systems Tech Stack and Enterprise Applications
Jigsaw Systems ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Field Service Management | Field Service Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Jigsaw Systems implemented ServiceNow Field Service Management as part of a broader ServiceNow Customer Service Management deployment to professionalize its services portfolio and formalize customer experience operations. The 14 week program was executed with implementation partner FlyForm and targeted the service desk, delivery teams, a centralized Project Office, and mobile onsite engineers to create a platform for coordinated project delivery and ongoing managed services.
The implementation leveraged ServiceNow Customer Service Management preconfigured portal capabilities alongside ServiceNow Field Service Management to deliver Virtual Agent, Live Chat, an extensible service catalog, and a rich knowledge base. ServiceNow Field Service Management configuration included a custom module to manage multi day consultant projects, dynamic scheduling for mobile engineers, and a mobile application enabling real time job updates and access to customer and project documentation.
Operationally the rollout established a single source of truth with automated case workflows, ITIL aligned processes, and centralized dashboards and Performance Analytics to surface trends and set priorities. The configuration introduced a governance layer for financial and resource utilization reporting, and routed a single point of contact through the service desk which now owns service orchestration and directs requests to specialist teams for faster resolution.
The program delivered measurable service efficiency and experience improvements as reported by Jigsaw Systems, including a 15% reduction in time spent per case, 25% cut in customer correspondence, over 90 Customer Satisfaction scores, resolution times reduced by 10%, and a 10% reduction in time spent on data entry. Feedback from internal teams highlighted improved collaboration, streamlined workflows, and increased confidence in remote service delivery, validating the ServiceNow Field Service Management deployment as a foundation for scalable service operations.
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Jigsaw Systems AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Jigsaw Systems implemented LiveChat on its public website, deploying a customer-facing chat capability categorized as Chatbots and Conversational AI. The implementation was focused on web channel engagement for the Distribution company, with LiveChat providing the runtime for real-time messaging and agent interactions.
The deployment embedded the LiveChat web widget across the corporate site and routed sessions to an agent console hosted by LiveChat. Functional capabilities implemented or implied by the deployment include live chat routing and queuing, canned responses and agent scripts, chat transcript logging for case follow up, and initial automated greetings to capture visitor intent.
Operational coverage centered on customer support and pre-sales engagement, with chat sessions handled by internal support and sales teams in the United Kingdom. Specific integrations with CRM or ticketing systems were not documented in the source, so the implementation is described primarily as a site-level conversational layer leveraging LiveChat’s cloud-hosted service.
Governance and process implications typically include defining chat routing rules, agent shift and escalation workflows, and retention policies for chat transcripts to align with distribution support operations. No outcomes, cost, or measurable benefits were provided in the source, so the narrative remains focused on the deployment architecture and operational scope of LiveChat for Jigsaw Systems.
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Jigsaw Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Jigsaw Systems implemented Slack Connect, a Collaboration application provided by Salesforce, to extend real-time messaging beyond internal teams and to surface Slack on its public website. The deployment centers on cloud-hosted Slack Connect channels and guest access, with Slack appearing as a customer and partner engagement touchpoint on the company website.
Configuration focused on core Collaboration capabilities, including public and private channels, direct messaging, file sharing, presence and notifications, and Slack Connect guest channels for external organizations. Standard Slack Connect provisioning and access controls were applied to manage external links, while channel and file retention settings were configured to align with typical Collaboration governance.
Operational rollout emphasized centralized administration of Slack Connect at the corporate level, with role-based access control and guest account governance to manage external collaboration. The implementation tied website-facing Slack presence to the broader Collaboration environment, positioning Slack Connect as both an internal communications hub and a web-accessible engagement layer for customers and partners.
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Jigsaw Systems Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2019 | 2019 |
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Jigsaw Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Jigsaw Systems PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Jigsaw Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2010 | 2010 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Jigsaw Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Jigsaw Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jigsaw Systems IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jigsaw Systems digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Jigsaw Systems Technographics
Jigsaw Systems is a Distribution organization based in United Kingdom,
with around 203 employees and annual revenues of $184.0 million.
Jigsaw Systems operates a diverse technology stack with applications such as
ServiceNow Field Service Management, LiveChat and Slack Connect,
covering areas like Field Service Management, Chatbots and Conversational AI and Collaboration.
Jigsaw Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, LiveChat, Inc. and Salesforce.
Jigsaw Systems recently adopted applications including
ServiceNow Field Service Management in 2022, Slack Connect in 2022 and ServiceNow Customer Service Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jigsaw Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jigsaw Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jigsaw Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.