Kainos
Kainos House 4-6 Upper Crescent Northern,
Belfast, BT7 1NT,
United Kingdom
Belfast, BT7 1NT,
United Kingdom
44 28 9057-1100
Professional Services
Kainos Technographics
Kainos Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kainos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3029 Kainos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Kainos has purchased the following applications: Workday Recruiting for Recruiting, Applicant Tracking System in 2019, ServiceNow Now Assist for Generative AI Platforms in 2023, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kainos is running and its propensity to invest more and deepen its relationship with Workday , ServiceNow , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kainos revenues, which have grown to $481.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kainos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kainos Tech Stack and Enterprise Applications
Kainos HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Kainos implemented Workday Recruiting. The deployment positions Workday Recruiting as the company's external careers site and core applicant tracking system, aligning to the Recruiting,Applicant Tracking System category. Job postings and application intake are routed through Kainos's Workday careers portal at https://kainos.wd3.myworkdayjobs.com/Kainos/login, exposing the Workday Recruiting interface to candidates.
The implementation covers standard recruiting capabilities including requisition creation, candidate sourcing and application intake, interview scheduling, and offer management, using Workday Recruiting's applicant lifecycle management features. Operational ownership rests with Talent Acquisition and HR teams across Kainos's United Kingdom operations, with configuration focused on career site publishing, candidate workflow orchestration, and centralized requisition approval. Governance emphasizes candidate data consolidation inside Workday and standardized recruiting workflows to support consistent hiring practices.
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Kainos AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Now Assist | Generative AI Platforms | AI Development | n/a | 2023 | 2023 |
In 2023, Kainos deployed ServiceNow Now Assist as part of a Customer Service Management implementation across its EMEA operations. The deployment positioned ServiceNow Now Assist within the Generative AI Platforms category to automate Tier 0 support, accelerate case triage, and generate knowledge content for frontline teams.
Now Assist for CSM was configured to generate knowledge articles from case transcripts, surface suggested solutions for agents, and automate first contact responses to reduce manual intake. Configuration emphasized knowledge generation, assisted resolution prompts, and case summarization capabilities aligned to Customer Service Management workflows.
The implementation was embedded into Customer Service Management case management workflows and agent interfaces, supporting EMEA customer service and contact center teams. Business functions impacted included customer support, knowledge management, and case resolution operations.
Governance controls included validation and curation workflows for AI generated knowledge articles and agent feedback loops to refine suggestions. The implementation resulted in 600 knowledge articles created, customer satisfaction increasing to 99% from 80%, and a 71% reduction in average time to resolve.
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Kainos AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Kainos deployed Ruby Live Chat on its corporate website to provide real-time visitor engagement. The deployment places Ruby Live Chat squarely in the Chatbots and Conversational AI category and implements a customer-facing web chat capability for site traffic.
Implementation scope centers on a browser-embedded chat widget that supports live agent conversations, proactive chat invitations, automated response routing, and session transcript capture, reflecting common Chatbots and Conversational AI workflows. Configuration work emphasized conversational workflows, standardized message templates, and analytics dashboards to surface conversational telemetry and agent activity.
Operational coverage is focused on digital engagement functions including customer support, lead capture, and marketing interactions on the public site, with governance controls around agent access, scripted responses, and chat escalation workflows to maintain consistency. The Ruby Live Chat deployment functions as a front-line conversational layer for Kainos web traffic, instrumenting chat sessions and transcripts for operational review and downstream processing.
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Kainos Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Kainos Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Kainos CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2022 | 2023 |
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Kainos ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Kainos PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Kainos IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Kainos
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Financial Officer/Chief Operating Officer | CXO | Finance | |
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Deputy CFO | CXO | Finance | |
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Head of Operations, Kainos WorkSmart | Director | Finance | |
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Travel Manager | Manager | Operations | |
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Finance Manager | Manager | Finance | |
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CEO | CXO | Finance | |
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Evolve Chief Technology Officer/Chief Information Officer | CXO | IT | |
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Chief Information Officer | CXO | IT | |
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Chief People Officer | CXO | HR | |
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HR Manager | Manager | HR | |
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Global Head of Talent Acquisition | Director | HR | |
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Head of Talent Acquisition Operations | Director | HR | |
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Talent Acquisition Partner | Manager | HR | |
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Talent Acquisition Partner | Manager | HR | |
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Apps Being Evaluated by Kainos Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kainos IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kainos digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Kainos Technographics
Kainos is a Professional Services organization based in United Kingdom,
with around 3029 employees and annual revenues of $481.0 million.
Kainos operates a diverse technology stack with applications such as
Workday Recruiting, ServiceNow Now Assist and Ruby Live Chat,
covering areas like Recruiting, Applicant Tracking System, Generative AI Platforms and Chatbots and Conversational AI.
Kainos has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, ServiceNow and Ruby.
Kainos recently adopted applications including
ServiceNow Now Assist in 2023, 6sense Account Engagement Platform in 2023 and Microsoft Dynamics 365 Sales in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kainos’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kainos’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kainos technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.