Kent County Council
County Hall,
Maidstone, ME14 1XQ,
United Kingdom
Maidstone, ME14 1XQ,
United Kingdom
44 30 0041-4141
Government
Kent County Council Technographics
Kent County Council Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kent County Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Kent County Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kent County Council has purchased the following applications: Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2019, Gamma SIP Trunking and Call Management for PBX, VoiP and Phone Systems in 2021, Panacea Asset Manager for Digital Asset Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kent County Council is running and its propensity to invest more and deepen its relationship with Edenred , Gamma Telecom , Panacea Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kent County Council revenues, which have grown to $2.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kent County Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kent County Council Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edenred | Legacy | Reward Gateway Employee Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2019 | 2019 |
In 2019, Kent County Council implemented Reward Gateway Employee Reward and Recognition on its public portal hosted at kcc.rewardgateway.co.uk. The deployment targeted Employee Recognition and Rewards Management for HR and internal communications across approximately 12,000 council employees in the United Kingdom. The Reward Gateway Employee Reward and Recognition application was provisioned as a web based portal linked from the council website, providing a central entry point for staff access.
The implementation configured core modules typical of Employee Recognition and Rewards Management, including a rewards catalogue, points allocation, peer to peer recognition feeds, manager nomination workflows, and an administration console for program configuration and reporting. The Reward Gateway Employee Reward and Recognition instance was set up to support role based administration, content curation for local offers, and automated points transactions consistent with standard reward and recognition workflows. The configuration emphasized catalog management and recognition feed moderation to align with public sector governance requirements.
Operational ownership rested with HR and internal communications teams, who managed governance rules, nomination approval flows, and program communications across council departments. Rollout was executed through the council website to give consistent access for employees across multiple departments and sites, while the administration console centralized policy controls and user entitlement management. The implementation aligns Kent County Council Reward Gateway Employee Reward and Recognition with Employee Recognition and Rewards Management business functions for staff engagement and rewards administration.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gamma Telecom | Legacy | Gamma SIP Trunking and Call Management | PBX, VoiP and Phone Systems | Collaboration | Trustmarque Solutions | 2021 | 2022 |
In 2021, Kent County Council implemented Gamma SIP Trunking and Call Management, classified under PBX, VoiP and Phone Systems. The implementation routed approximately 20,000 telephone numbers and supported phased moves of roughly 5,000 users to Microsoft Teams Direct Routing across the council's communications estate.
The Gamma SIP Trunking and Call Management deployment combined SIP trunking termination with call management capabilities, explicitly delivering inbound call routing, enhanced inbound reporting and fraud protection. Configuration centered on Microsoft Teams Direct Routing to provide enterprise voice within Teams while retaining PSTN termination via Gamma SIP services.
The project was led by Trustmarque Solutions with participation from Cantium and Support to Win, reflecting a multi-vendor delivery and operational support model for a UK public sector telephony transformation. Integrations included Microsoft Teams Direct Routing and Gamma SIP services, and the implementation addressed council-wide telephony requirements across administrative sites and business functions responsible for communications and contact handling.
Rollout followed phased moves of user cohorts and number blocks to maintain business continuity during activation and cutover. Outcomes documented by the program included a simplified telephony estate, sustained business continuity through staged moves, and the addition of enhanced inbound reporting and fraud protection.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Panacea Software | Legacy | Panacea Asset Manager | Digital Asset Management | Content Management | n/a | 2014 | 2014 |
In 2014, Kent County Council implemented Panacea Asset Manager to automate communications, design and print workflows across council teams in the United Kingdom. Panacea Asset Manager, deployed as a Digital Asset Management solution, was adopted to centralize artwork, templates and brand assets and to standardize template-driven self service for colleagues.
The implementation emphasized asset library consolidation, template provisioning, metadata and version control, and automated approval workflows consistent with Digital Asset Management capabilities. Configuration focused on template-driven output for print production and design handoff automation, reducing manual artwork preparation through templating and preflight style checks.
Operational rollout targeted communications, design and print workflows for council colleagues in the UK, with governance established around template ownership, access controls and approval paths to enforce brand compliance. The program delivered centralized digital workflows and template-driven self service, and it achieved the explicit outcome of significant cost savings reported by the council.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2024 | 2024 |
|
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2014 | 2014 |
|
IT Decision Makers and Key Stakeholders at Kent County Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kent County Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Kent County Council Technographics
Kent County Council is a Government organization based in United Kingdom,
with around 12000 employees and annual revenues of $2.30 billion.
Kent County Council operates a diverse technology stack with applications such as
Reward Gateway Employee Reward and Recognition, Gamma SIP Trunking and Call Management and Panacea Asset Manager,
covering areas like Employee Recognition and Rewards Management, PBX, VoiP and Phone Systems and Digital Asset Management.
Kent County Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Edenred, Gamma Telecom and Panacea Software.
Kent County Council recently adopted applications including
Luware Contact Center in 2024, Gamma SIP Trunking and Call Management in 2021 and Reward Gateway Employee Reward and Recognition in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kent County Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kent County Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kent County Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.