Kent County
Kent County Sheriffs Office 701 Ball Ave NE,
Grand Rapids, 49503, MI,
United States
Grand Rapids, 49503, MI,
United States
1 616-632-6100
Government
Kent County Technographics
Kent County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kent County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 550 Kent County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kent County has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2012, OpenGov Infrastructure Asset Management for Government ERP in 2023, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kent County is running and its propensity to invest more and deepen its relationship with UKG , OpenGov , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kent County revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kent County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kent County Tech Stack and Enterprise Applications
Kent County HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2012 | 2012 |
In 2012, Kent County implemented UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management, deploying a web-accessible instance reachable via the kentcountysheriff.kronos.net login and linked from the county website. Kent County UKG Workforce Central Workforce Management supports county-level timekeeping and scheduling functions and is used across county departments including the Sheriff office portal noted on the public site.
The implementation configures core Workforce Management capabilities typical of the application, including time and attendance capture, employee scheduling, leave and accrual tracking, exception and punch management, and labor reporting. Employee self-service and manager scheduling workflows are presented through the web portal, enabling shift assignment, swap requests, and approval chains consistent with public sector rostering requirements.
Operational governance centers on centralized time collection and scheduling policy enforcement, with configured manager approval workflows and audit oriented time detail to support payroll and compliance processes. The deployment emphasizes department level operational coverage for public safety and administrative units, consolidating scheduling and attendance data within UKG Workforce Central (ex Kronos Workforce Central) for county workforce administration.
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Workforce Management, Workforce Scheduling | HCM |
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2015 | 2015 |
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Kent County ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenGov | Legacy | OpenGov Infrastructure Asset Management | Government ERP | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Kent County implemented OpenGov Infrastructure Asset Management, a Government ERP application to digitize tracking of park amenities, boardwalks, bridges, trails, and other recreational assets. Kent County operates nearly 40 recreational areas including parks, trails, preserves, and a golf course, and officials sought to capture installation dates, maintenance costs, and replacement timing digitally to preserve institutional knowledge as staff retire.
The deployment configured core asset inventory and inspection modules, task and work order management with task calendars, and comprehensive reporting capabilities within OpenGov Infrastructure Asset Management. Configuration included structured fields for installation date, maintenance cost tracking, replacement scheduling, and preventive maintenance planning to support regular inspections and asset lifecycle management.
Parks operations were centralized into a single database, with field crews updating records in real time using mobile devices, enabling inspections, work orders, and task calendars to be maintained from the field. Operational coverage focuses on the county parks department and field maintenance teams across Kent County, Michigan, consolidating park management workflows and asset records.
Governance changes formalized inspection routines and preventive maintenance workflows, while the system capture of asset histories addresses the county need to retain critical infrastructure knowledge. Kent County now has clearer visibility into asset inventory and inspections, centralized task and work order management, and consolidated asset management data and reports to support ongoing parks operations.
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Government ERP | ERP Services and Operations |
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2023 | 2023 |
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Kent County Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Kent County implemented Zoom on its public website to support virtual public meetings and constituency engagement. The deployment uses Zoom within the Audio Video and Web Conferencing category, enabling browser-based joining, scheduled meeting links, and webinar-style presentation for county events. The implementation is surfaced directly on accesskent.com where meeting join controls and session announcements are exposed to residents.
Configuration emphasizes standard Zoom meeting and webinar capabilities such as multi-party video, screen sharing, recording, and attendee management, aligned with public-facing meeting workflows. Integrations are limited to website embedding and public scheduling flows, and administrative control is managed by county staff responsible for external communications and meeting operations.
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Kent County Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2016 |
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Kent County IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Kent County
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Director | Director | IT | |
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Finance Director | Director | Finance | |
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Director of Human Resources | Director | HR | |
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County Administrator/Controller | Manager | Finance | |
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Human Resources Manager | Manager | HR | |
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HR Manager | Manager | HR | |
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Apps Being Evaluated by Kent County Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kent County IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kent County digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Kent County Technographics
Kent County is a Government organization based in United States,
with around 550 employees and annual revenues of $60.0 million.
Kent County operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), OpenGov Infrastructure Asset Management and Zoom,
covering areas like Workforce Management, Government ERP and Audio Video and Web Conferencing.
Kent County has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, OpenGov and Zoom Video Communications.
Kent County recently adopted applications including
OpenGov Infrastructure Asset Management in 2023, OpenGov Parks & Recreation in 2023 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kent County’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kent County’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kent County technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.