Kiwi Collection
375 Water Street, Suite 645,
Vancouver, V6B 5C6, BC,
Canada
Vancouver, V6B 5C6, BC,
Canada
1 604-737-7397
Consumer Packaged Goods
Kiwi Collection Technographics
Kiwi Collection Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kiwi Collection and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Kiwi Collection employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kiwi Collection has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2020, Oracle NetSuite CRM for CRM in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kiwi Collection is running and its propensity to invest more and deepen its relationship with TeamSupport , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kiwi Collection revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kiwi Collection intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kiwi Collection Tech Stack and Enterprise Applications
Kiwi Collection AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Kiwi Collection implemented TeamSupport SnapEngage on its website to introduce a web based conversational front end for customer interactions. Kiwi Collection is a Canada based Consumer Packaged Goods company with approximately 80 employees, and the deployment placed TeamSupport SnapEngage into the online customer engagement layer. The implementation aligns with the Chatbots and Conversational AI category and was positioned to support customer service and online support workflows.
The deployment configured the TeamSupport SnapEngage chat widget to provide real time messaging, proactive chat invitations, canned responses, and transcript capture for support workflows. Administration focused on queue routing, agent presence management, and canned response libraries to standardize front line interactions, with analytics configured to track conversation volumes and common topics. Operational ownership rested with customer support teams and governance emphasized scripted reply controls and escalation procedures.
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Kiwi Collection Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Kiwi Collection implemented Microsoft 365 as its primary Collaboration platform. The presence of Microsoft 365 on their website indicates the organization uses Microsoft 365 for public facing and internal productivity touchpoints alongside core corporate communications.
Microsoft 365 is provisioned to deliver standard Collaboration capabilities including Exchange Online email, SharePoint Online content and intranet, Microsoft Teams meetings and chat, and OneDrive file sync and sharing, supporting document management and real time collaboration. For an 80 person Consumer Packaged Goods firm, the deployment aligns with a cloud tenant architecture managed through tenant administration and Azure Active Directory for identity and access control, enabling centralized user provisioning, licensing, and policy enforcement across sales, marketing, and operations teams.
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Kiwi Collection CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2015 | 2015 |
In 2015, Kiwi Collection implemented Oracle NetSuite CRM to centralize customer, sales, and guest service information across the organization. The Oracle NetSuite CRM deployment established a single CRM system of record to support contact management, interaction history, and pipeline visibility consistent with the CRM category requirements.
The implementation configured core CRM modules including contact and account management, lead management and opportunity pipeline tracking, activity and task management, and case management to support guest relations. Oracle NetSuite CRM was configured with a structured customer data model, custom fields aligned to hospitality attributes, automated workflows for lead routing and follow-up, and role-based dashboards and saved searches for operational visibility. Reporting and dashboarding capabilities were set up to support day to day sales and service activities and to provide centralized views of customer interactions.
Operational coverage focused on sales, marketing, and guest services teams within Kiwi Collection in Canada, sized to the companys approximately 80 employees. Integrations were implemented using API based synchronization patterns to capture website and email inquiries into the CRM and to feed activity data into reporting workflows. Governance emphasized role based access controls, defined lead to case workflows, and a lightweight change control process for form layouts, saved searches, and workflow updates to maintain data quality and operational consistency.
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Kiwi Collection ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Kiwi Collection PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Kiwi Collection IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Kiwi Collection CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Kiwi Collection
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Product Management | Director | Finance | |
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President, Co-founder | CXO | Finance | |
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Director of Operations | Director | Finance | |
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Apps Being Evaluated by Kiwi Collection Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kiwi Collection IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kiwi Collection digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Kiwi Collection Technographics
Kiwi Collection is a Consumer Packaged Goods organization based in Canada,
with around 80 employees and annual revenues of $8.0 million.
Kiwi Collection operates a diverse technology stack with applications such as
TeamSupport SnapEngage, Microsoft 365 and Oracle NetSuite CRM,
covering areas like Chatbots and Conversational AI, Collaboration and CRM.
Kiwi Collection has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TeamSupport, Microsoft and Oracle.
Kiwi Collection recently adopted applications including
Insightly Unbounce Conversion Intelligence Platform in 2021, Salesforce Sales Cloud in 2021 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kiwi Collection’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kiwi Collection’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kiwi Collection technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.