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Klarna Bank
Location
Sveavagen 46,
Stockholm, 111 34,
Sweden
Website
https://www.klarna.com/
Phone
46 81 201 20 10
Artw industry
Professional Services
Employee
Revenue

Klarna Bank Technographics

Klarna Bank Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Klarna Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4201 Klarna Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Klarna Bank has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Lever by Employ for Applicant Tracking System in 2017, LangGraph for AI Frameworks and Libraries in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Klarna Bank is running and its propensity to invest more and deepen its relationship with SAP , Klarna , Adyen or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Klarna Bank revenues, which have grown to $2.26 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Klarna Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Klarna Bank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP S/4 HANA ERP Financial ERP Financial Management n/a 2020 2020
Payment Processing ERP Financial Management 2010 2010
Payment Processing ERP Financial Management 2014 2014
Payment Processing ERP Financial Management 2021 2021
Payment Processing ERP Financial Management 2018 2018
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Employ Legacy Lever by Employ Applicant Tracking System HCM n/a 2017 2017
Benefits Administration HCM 2020 2020
AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LangChain Legacy LangGraph AI Frameworks and Libraries AI Development n/a 2024 2024
In 2024, Klarna Bank deployed an AI Assistant built on LangGraph in the AI Frameworks and Libraries category to automate customer support workflows across its global payments platform, and instrumented LangSmith for end to end observability. LangGraph was used as the central orchestration layer for conversational logic, intent routing, and retrieval augmented responses, with LangSmith capturing traces and performance telemetry for agent interactions. The implementation concentrated on customer support and escalations across Klarna Bank's global region, delivering large scale automation for millions of users as reported by LangChain's case study. The project automated approximately 70% of repetitive tasks and reduced average query resolution time by about 80%, outcomes that were captured and validated through LangSmith observability data. Functionally the deployment implemented conversational assistant workflows, automated escalation routing, knowledge retrieval and response generation, and rule based handoff to human agents where needed, consistent with capabilities typical of AI Frameworks and Libraries. Configuration emphasized prompt and context management, stateful dialogue orchestration within LangGraph, and observability hooks to monitor conversation flows, error rates, and escalation triggers. Operational coverage included integration with Klarna Bank's global payments platform and customer support channels, and the rollout targeted customer support teams handling escalations and routine inquiries across regions. Governance relied on observability driven monitoring from LangSmith to iterate on prompts and routing rules, and operational processes were adjusted to incorporate automated resolution paths alongside supervised human oversight.
Blockchain
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Blockchain Platform Blockchain 2017 2017
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2012 2012
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2015 2015
Customer Experience CRM 2020 2020
Digital Advertising Platform CRM 2022 2022
Marketing Analytics CRM 2020 2020
Marketing Automation CRM 2016 2016
Marketing Automation CRM 2024 2024
Sales Automation, CRM, Sales Engagement CRM 2021 2021
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
EPM EPM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2021 2021
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
Treasury Management TRM 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2021 2021
Test Automation Platform PaaS 2022 2022
Test Automation Platform PaaS 2022 2022
Transactional Email PaaS 2012 2012
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2017 2017
IT Decision Makers and Key Stakeholders at Klarna Bank
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Klarna Bank Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Klarna Bank Technographics

Klarna Bank is a Professional Services organization based in Sweden, with around 4201 employees and annual revenues of $2.26 billion.

Klarna Bank operates a diverse technology stack with applications such as SAP S/4 HANA, Lever by Employ and LangGraph, covering areas like ERP Financial, Applicant Tracking System and AI Frameworks and Libraries.

Klarna Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Employ and LangChain.

Klarna Bank recently adopted applications including LangGraph in 2024, Designmodo Postcards in 2024 and FIS Treasury and Risk Manager - Quantum Edition in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Klarna Bank’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Klarna Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Klarna Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.