Koei Tecmo Holdings Co.
1-18-12 Minowa-cho Kouhoku-ku,
Yokohama, 223-8503,
Japan
Yokohama, 223-8503,
Japan
81 45 562 8111
Professional Services
Koei Tecmo Holdings Co. Technographics
Koei Tecmo Holdings Co. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Koei Tecmo Holdings Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2381 Koei Tecmo Holdings Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Koei Tecmo Holdings Co. has purchased the following applications: Mattermost Platform for Collaboration in 2016, Zendesk Service for Customer Support in 2020, Redmine for Project Portfolio Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Koei Tecmo Holdings Co. is running and its propensity to invest more and deepen its relationship with Mattermost , Zendesk , Redmine or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Koei Tecmo Holdings Co. revenues, which have grown to $556.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Koei Tecmo Holdings Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Koei Tecmo Holdings Co. Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mattermost | Legacy | Mattermost Platform | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Koei Tecmo Holdings Co. implemented Mattermost Platform to provide Collaboration capabilities for project teams and cross-studio communication. The initial deployment was a server-hosted Mattermost Platform instance introduced by the internal game design team as part of a broader set of project services, and it was provisioned to support real-time team messaging and persistent project channels.
Configuration centered on Collaboration functionality common to the category, including real-time messaging, channel-based collaboration, file sharing and searchable archives. The Mattermost Platform was configured to support chat driven workflows and notifications, and it was provisioned alongside CI and project tooling to surface build and task status inside team channels.
Integrations implemented as part of the rollout included Redmine, Jenkins, Elasticsearch, FluentD, Kibana, NextCloud, Kanboard and Onlyoffice, enabling Mattermost Platform to function as a communication layer tied to developer and content authoring systems. Operational coverage extended across game design, engineering, localization and QA teams and was used to bridge studios in Japan, Canada, Singapore and China for coordinated content and development work.
Governance and rollout followed a staged model, starting with project-team servers and standardizing channel taxonomy, admin controls and notification rules before broader adoption. Internal training and workflow changes accompanied the deployment, and the Mattermost Platform became part of a company toolset that was later adopted more widely across the organization.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Koei Tecmo Holdings Co. implemented Zendesk Service on its corporate website to capture and manage customer inquiries and support touchpoints. The deployment of Zendesk Service was explicitly used on the company website, aligning the initiative with the organization’s Customer Support needs and external-facing support channels.
Configuration emphasized web-based ticketing and self-service capabilities consistent with Customer Support platforms, using the Zendesk Service web widget for inbound capture, centralized ticket queueing for agent processing, and a published knowledge base for user self-help. The implementation organized ticket fields, categorization and priority routing to create a unified support workflow and to enable standard ticket lifecycle management and SLA-aware handling.
Operational coverage focused on customer service and product support teams responsible for player and partner inquiries routed from the website, with governance centering on ticket triage, knowledge content approval and agent workflow rules. The rollout instituted formalized case management practices and knowledge governance to standardize support processes across the organization.
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Customer Support | CRM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Redmine | Legacy | Redmine | Project Portfolio Management | PPM | n/a | 2016 | 2016 |
In 2016, Koei Tecmo Holdings Co. implemented Redmine. Koei Tecmo deployed Redmine as its Project Portfolio Management platform to centralize task and issue tracking for game development projects and to provide a unified view of project backlogs, milestones, and resource allocation across studios.
The Redmine implementation included configuration of project and subproject structures, trackers and custom fields, role based permissions, workflow definitions, time tracking, and roadmap and Gantt style planning views to support production planning and iteration management. Configuration work emphasized a new level design workflow, and the broader tooling supported by Redmine contributed to a reduction in level design time by 40 percent and a reduction in rework by 20 percent as reported by internal teams.
Redmine was provisioned alongside and integrated operationally with Elasticsearch for enhanced search indexing, FluentD and Kibana for log aggregation and operational dashboards, Jenkins for CI linkages, Mattermost for team notifications, NextCloud and Onlyoffice for document collaboration, and Kanboard for Kanban style task visualization. The combined stack was hosted for project teams and later saw many services adopted company wide, extending connectivity between issue records, build links, chat threads, and document attachments.
Governance centered on standardized project templates, role based access controls, and documented workflows to coordinate cross discipline work across Japan, Canada, Singapore, and China studios, supporting game design, QA, localization, and release planning functions. Training and internal enablement accompanied the rollout to ensure consistent use of issue lifecycle states and reporting, and separate localization tooling introduced in parallel reduced localization rework by more than 30 percent.
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Project Portfolio Management | PPM |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Koei Tecmo Holdings Co.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Koei Tecmo Holdings Co. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Koei Tecmo Holdings Co. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Koei Tecmo Holdings Co. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Koei Tecmo Holdings Co. Technographics
Koei Tecmo Holdings Co. is a Professional Services organization based in Japan,
with around 2381 employees and annual revenues of $556.0 million.
Koei Tecmo Holdings Co. operates a diverse technology stack with applications such as
Mattermost Platform, Zendesk Service and Redmine,
covering areas like Collaboration, Customer Support and Project Portfolio Management.
Koei Tecmo Holdings Co. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mattermost, Zendesk and Redmine.
Koei Tecmo Holdings Co. recently adopted applications including
Zendesk Service in 2020, Zendesk Support Ticketing System in 2019 and Mattermost Platform in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Koei Tecmo Holdings Co.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Koei Tecmo Holdings Co.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Koei Tecmo Holdings Co. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.