Moscow, 108811,
Russia
Kupi Na Dachu Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kupi Na Dachu and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Kupi Na Dachu employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kupi Na Dachu has purchased the following applications: Novosystem UIS for Call Center in 2020, JivoChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kupi Na Dachu is running and its propensity to invest more and deepen its relationship with Novosystem , CoMagic , JivoChat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kupi Na Dachu revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kupi Na Dachu intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Novosystem | Legacy | Novosystem UIS | Call Center | CRM | n/a | 2020 | 2020 | In 2020, Kupi Na Dachu deployed Novosystem UIS to provide Call Center functionality embedded on their public website. The implementation targeted customer contact handling for the retailer's small customer service organization, leveraging a web-integrated interface to route inbound contacts and surface caller context to agents. Kupi Na Dachu is a Russian retail business with about 20 employees and Novosystem UIS was configured to align with that scale and operational footprint within Russia. Novosystem UIS was configured with standard Call Center capabilities including browser-based agent dashboards, inbound call routing and queuing, interactive voice response workflows, and web callback or click-to-call entry points integrated directly on the company website. Call recording and session logging were enabled to support customer service workflows and case handling, while the website integration captured contact requests and context for intelligent routing. Operational governance was kept lightweight and managed by the internal customer service lead, with rollout focused on agent workflow adoption and web contact orchestration rather than enterprise scale integrations. | |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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