Language Line Services
1 Lower Ragsdale Drive Building 2,
Monterey, 93940, CA,
United States
Monterey, 93940, CA,
United States
1 800-752-6096
Professional Services
Language Line Services Technographics
Language Line Services Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Language Line Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Language Line Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Language Line Services has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2008, Avature CRM for Candidate Relationship Management in 2017, Drift AI Chatbot for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Language Line Services is running and its propensity to invest more and deepen its relationship with Microsoft , Avature , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Language Line Services revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Language Line Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Language Line Services Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP Financial Management | n/a | 2008 | 2018 |
In 2008, Language Line Services implemented Microsoft Dynamics GP as its core ERP Financial system. The deployment targeted corporate accounting and collections processes supporting the corporate office in Monterey, California, and extended operational support to staff working in the Dallas, Texas area.
Microsoft Dynamics GP was configured to deliver standard ERP Financial functional modules, including general ledger, accounts receivable with aging and collections workflows, accounts payable, cash management, fixed asset tracking, and financial reporting. Configuration emphasized chart of accounts design, automated invoice posting, payment application workflows, and transaction-level controls to support collections specialists and month end close coordination.
The implementation covered business functions of collections, accounts receivable, billing, and corporate finance, establishing centralized financial controls and standardized AR workflows across sites. Governance focused on process standardization and role based access within Microsoft Dynamics GP to align decentralized collections operations in Dallas with centralized accounting in Monterey.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature CRM | Candidate Relationship Management | HCM | n/a | 2017 | 2017 |
In 2017, Language Line Services deployed Avature CRM for Candidate Relationship Management to support recruiting, sourcing, and onboarding workflows. The implementation was executed alongside Taleo Recruiting and Onboarding Modules, providing ongoing system implementation and customization to support internal and external hiring stakeholders.
Avature CRM is configured to manage and maintain the enterprise sourcing database, with custom workflows built using conditions and email variants to automate candidate communications. Functional modules and capabilities implemented include candidate sourcing lifecycle management, ad posting orchestration, social recruiting support, calendared sourcing events, and reporting on sourcing effectiveness.
The implementation integrates operationally with Taleo for recruiting and onboarding touchpoints and coordinates with Recruitment Managers and the Sourcing Manager to enforce process consistency. The platform is used to post ads to job boards and internet venues, cross-post with professional organizations, manage relationships and postings with job board vendors, and centralize processing of advertising and sourcing expenses.
Governance emphasizes brand integrity and cross-department coordination, with processes developed to maintain consistent job ad copy, a maintained calendar of action events, and formal liaison with the Marketing Department. Operational responsibilities established include maintaining external sourcing relationships, coordinating referral programs and events, and providing ongoing support and administration of the sourcing and recruiting database.
Avature CRM functions as the primary Candidate Relationship Management system for Language Line Services recruiting and sourcing operations, enabling structured sourcing workflows, communication automation, vendor coordination, and reporting to support recruitment and onboarding activities.
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Payroll | HCM |
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2014 | 2018 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Language Line Services deployed Drift AI Chatbot on its public website. The Drift AI Chatbot is a Chatbots and Conversational AI application configured to manage customer-facing conversational flows and initial engagement across web sessions. Deployment used an embedded web widget to provision AI-driven intent detection, scripted playbooks, and automated response routing.
Operational scope centered on customer service and sales contact functions, with digital and contact center teams owning configuration and conversational governance. Implementation emphasized conversational workflow design, session context capture, and rules for escalation to human agents and handoff protocols, standardizing web-to-agent interactions. Drift AI Chatbot was instrumented for script version control and administrative tuning to maintain consistent conversational experiences.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing, Sales Engagement | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2009 | 2009 |
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CRM | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Interactive Voice Response (IVR) | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Language Line Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Language Line Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Language Line Services Technographics
Language Line Services is a Professional Services organization based in United States,
with around 10000 employees and annual revenues of $1.00 billion.
Language Line Services operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Avature CRM and Drift AI Chatbot,
covering areas like ERP Financial, Candidate Relationship Management and Chatbots and Conversational AI.
Language Line Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Avature and Drift.
Language Line Services recently adopted applications including
Drift AI Chatbot in 2021, Microsoft 365 in 2021 and Salesforce Marketing Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Language Line Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Language Line Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Language Line Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.