Liberata
2nd Floor Front, 60 Cheapside,
London, EC2V 6AX,
United Kingdom
London, EC2V 6AX,
United Kingdom
44 20 7378-3700
Professional Services
Liberata Technographics
Liberata Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Liberata and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1180 Liberata employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Liberata has purchased the following applications: Oracle Cloud ERP Accounts Payable for AP Automation in 2022, SAP HCM (HR) for Core HR in 2019, Rocket.chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Liberata is running and its propensity to invest more and deepen its relationship with Oracle , Infor , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Liberata revenues, which have grown to $94.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Liberata intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Liberata Tech Stack and Enterprise Applications
Liberata ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP Accounts Payable | AP Automation | ERP | n/a | 2022 | 2022 |
In 2022 Liberata deployed Oracle Cloud ERP Accounts Payable as an AP Automation initiative to centralize invoice processing and payment execution for its client services. The Oracle Cloud ERP Accounts Payable application was implemented to support the Accounts Payable business function within Liberata’s Finance and Accounting services for the London Borough of Bromley engagement.
The implementation focused on core accounts payable capabilities including invoice intake and validation, three way matching to purchase orders, processing of non‑PO authorized payments, scheduled payment runs, resolution of payment holds and handling of returned payments and reissues. Oracle Cloud ERP Accounts Payable was used to maintain auditable transaction trails and embed controls for payment approvals and fraud vigilance, aligning day to day processing with client financial regulations.
Operational coverage centered on the Accounts Payable team supporting payments to suppliers and individuals under the London Borough of Bromley timetable, with staff operating in a hybrid model based at Bromley Civic Centre and home working. The deployment emphasized role level procedures for invoice checking, supplier query management by phone and email, and use of standard office tools for reporting and communication.
Governance and process controls were formalized to require maintenance of audit trails, adherence to client financial regulations, escalation of suspected fraud, and personnel screening via baseline security checks including DBS verification. The rollout included defined responsibilities for Accounts Payable officers and a continuous improvement loop with management to refine controls and operational workflows.
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ERP Financial | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2013 | 2013 |
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ERP Financial | ERP |
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2022 | 2022 |
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Expense Management | ERP |
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2013 | 2013 |
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Liberata HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2019 | 2019 |
In 2019 Liberata implemented SAP HCM (HR) as its Core HR system. The deployment established SAP HCM (HR) as the authoritative HR management system to provide a unified view of workforce data across the organisation and support reporting from multiple UK locations.
Liberata paired SAP HCM (HR) with an OrgPlus organisational charting solution to visualise reporting lines and span of control. The implementation included data cleansing of HR records, the addition of new data sets and reporting lines, and configuration of scheduled data loads so organisational charts are refreshed on the firm intranet once a week.
Integration work connected OrgPlus to SAP HRMS so data can be loaded at the press of a button and changes can be communicated back into SAP HCM (HR). The combined environment delivered capabilities for intelligent charting, flexible print and export options, headcount visibility for temporary and permanent roles, and immediate visibility of approved vacancies to accelerate recruitment workflows.
Governance and process changes focused on centralising data stewardship in SAP HCM (HR) and standardising chart production, reducing manual effort across offices. Results reported by Liberata include measurable time savings in chart preparation, tighter control of headcount, improved recruitment cycle visibility, and unexpected benefits for tendering through rapid access to span of control and administrator counts. Liberata indicated consideration of upgrading OrgPlus to Enterprise for real-time updates, collaborative management and stronger security tied to the HRMS.
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Employee Engagement | HCM |
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2020 | 2020 |
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Employee Self Service | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2016 | 2016 |
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Workforce Analytics | HCM |
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2021 | 2021 |
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Liberata AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Liberata implemented Rocket.chat as a Chatbots and Conversational AI solution on their website to provide web-based conversational engagement with clients. The deployment uses Rocket.chat on the public site to surface real-time messaging and conversational interfaces for client-facing interactions, aligning the Rocket.chat implementation with Liberata business functions for client service and account management.
The Rocket.chat deployment emphasizes embedded web chat UI and conversational automation capabilities common to Chatbots and Conversational AI platforms, configured to support automated session handling and escalation to human agents when required. Configuration work focused on message persistence, session continuity, and conversational flows that mirror standard chatbot workflows, while preserving web delivery and accessibility from Liberata's site.
Integration detail disclosed in source material is limited to the website deployment, there are no named backend system integrations provided. Operational coverage is oriented toward front-office client service teams and IT for ongoing configuration and moderation, with governance concentrated on conversational policy, message moderation, and web channel management.
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Speech Recognition AI | AI-Powered Application |
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2023 | 2024 |
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Liberata Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Liberata Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Liberata CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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Call Center, Customer Experience | CRM |
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2019 | 2019 |
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2022 | 2023 |
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Marketing Analytics, Lead Generation | CRM |
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2020 | 2020 |
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Liberata IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Liberata CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Liberata
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Finance Officer | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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Head of IT Services | Director | IT | |
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Head of Payroll / Payroll Operations Manager | Director | Finance | |
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Group Director of Human Resources | Director | HR | |
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Head of HR & Shared Services | Director | HR | |
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HR Manager | Manager | HR | |
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Head of Customer Service | Director | Customer Service | |
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Customer Service Technical Support Leader | Manager | Customer Service | |
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Solutions & Innovation Director | Director | R&D | |
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IT Service and Operations Manager | Manager | IT | |
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IT Director | Director | IT | |
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Service Delivery Manager (ICT) | Manager | IT | |
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Apps Being Evaluated by Liberata Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Liberata IT executives and key decision makers. This section highlights Liberata's latest recorded technology evaluations, including Teleperformance Call Center Service for Professional Services on 2025-08-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Liberata digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-20 | Liberata | Evaluated | Teleperformance | Teleperformance Call Center Service | Professional Services | Professional Services |
FAQ - APPS RUN THE WORLD Liberata Technographics
Liberata is a Professional Services organization based in United Kingdom,
with around 1180 employees and annual revenues of $94.0 million.
Liberata operates a diverse technology stack with applications such as
Oracle Cloud ERP Accounts Payable, SAP HCM (HR) and Rocket.chat,
covering areas like AP Automation, Core HR and Chatbots and Conversational AI.
Liberata has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and Rocket.chat.
Liberata recently adopted applications including
IPI ID&V in 2023, Oracle Cloud ERP Accounts Payable in 2022 and Oracle Cloud ERP in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Liberata’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Liberata’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Liberata technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.