Riachuelo
Rua Lemos Monteiro, 120, Butanta,
Sao Paulo, 05501-050,
Brazil
Sao Paulo, 05501-050,
Brazil
55 6137996300
Retail
Riachuelo Technographics
Riachuelo Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Riachuelo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40000 Riachuelo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Riachuelo has purchased the following applications: SAP S/4HANA Cloud for ERP Financial in 2020, Connekt Recruit for Recruiting, Applicant Tracking System in 2019, Oracle Retail Merchandising System for Retail Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Riachuelo is running and its propensity to invest more and deepen its relationship with SAP , Connekt , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Riachuelo revenues, which have grown to $9.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Riachuelo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Riachuelo Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4HANA Cloud | ERP Financial | ERP Financial Management | Capgemini | 2020 | 2021 |
In 2020, Riachuelo implemented SAP S/4HANA Cloud as its ERP Financial platform. The program targeted Grupo Guararapes operations in Brazil and replaced SAP ERP ECC 6.0, with Capgemini engaged as the system integrator and a dedicated project leadership team of more than 21 people overseeing the effort. The explore phase with SAP Consulting leveraged the Model Company best practices and concluded in June 2020, then the realize phase executed in three waves. The program was reported as the second largest SAP S/4HANA implementation in Brazil.
SAP S/4HANA Cloud product scope covered core financial and controlling capabilities including CO, AR, AP, AA and GL, treasury TRM, lease accounting LP, revenue RE, and procurement and supply chain modules MM and SD, plus project systems PS, plant maintenance PM, quality QM and production PP. Financial consolidation and planning were addressed with BPC and Group Reporting, while governance and tax automation included GRC NFe, GRC-AC, TaxService, Taxweb, Dootax and Guepardo. Industry and retail functionality was implemented via IS-Fashion, and user enablement and monitoring were provided through Enable Now and Solution Manager. BTP and CPI were used to extend and orchestrate integrations.
The deployment emphasized simplification of custom code and interfaces, reducing Z objects from 8000 in SAP ERP ECC 6.0 to 800 in SAP S/4HANA Cloud, with roughly 400 of the remaining Z objects functioning as interfaces. Integrations explicitly addressed tax, group reporting, warehouse management through EWM, and retail operational flows to align stores, purchasing, distribution and corporate finance processes. The realize phase was delivered in three waves by Capgemini, reflecting a phased roll out across operational areas.
Governance and project management were organized as a centralized project portfolio with phased waves and agile coordination across commercial, planning, distribution and purchasing squads. The capital investment reported for the program was R$ 130mm approximately € 22mm, and project leadership highlighted adoption of the SAP retail model company to reduce customizations and consolidate interfaces.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Connekt | Legacy | Connekt Recruit | Recruiting, Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019 Riachuelo deployed Connekt Recruit to support Corporate and Finance end to end selection processes. Connekt Recruit was applied as the organization’s Recruiting,Applicant Tracking System to centralize requisition intake, candidate pipelines and SLA driven selection workflows.
The implementation focused on core applicant tracking capabilities, requisition management, candidate sourcing workflows and SLA management. Connekt Recruit was configured with vacancy profiles for all levels and workflows tailored to technology hiring, with staged screening, interview scheduling and pipeline segmentation aligned to Recruiting,Applicant Tracking System functional patterns.
Recruitment teams operated Connekt Recruit alongside external sourcing tools including LinkedIn Recruiter, Vaga.com, LG and Revelo, consolidating candidate data and applications into the Connekt Recruit platform. Operational coverage prioritized Corporate and Finance hiring, managed end to end selection ownership with segmented SLAs for different client areas, and supported vacancies at all seniority levels within Riachuelo’s 40000 employee base.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations | n/a | 2010 | 2011 |
In 2010, Riachuelo implemented Oracle Retail Merchandising System as its core Retail Management application to manage product distribution and allocation within its ERP footprint. The deployment positioned the Oracle Retail Merchandising System as the authoritative merchandising and allocation engine for inventory flow and assortment control across the organization.
Implementation centered on Oracle Retail Merchandising System modules RMS and ALLOCATION, configured to orchestrate product distribution and allocation workflows. Development and customization work was executed in PL SQL through procedures, packages, functions, and triggers, while application maintenance used Oracle Forms and Reports 10g and operational automation was supported by Shell Script on UNIX AIX.
Integrations were explicit and technical, with SAP integrated to RMS and ALLOCATION using BPEL and LOADER to exchange master data and allocation transactions. The integration pattern supported bidirectional data flows between SAP and the Oracle Retail Merchandising System, embedding the application into the broader retail IT ecosystem and operational data pipelines.
Operational governance assigned system ownership and production support responsibilities to the same team, who answered production calls and conducted functional and technical requirements surveys. Ongoing activities included PL SQL development, Forms and Reports maintenance, shell scripting for batch operations, and coordination of integration behavior under incident and change processes.
The Oracle Retail Merchandising System continued to serve core Retail Management functions for product distribution and allocation, acting as the central merchandising engine and integration hub for downstream ERP and SAP processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
|
2016 | 2016 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
|
2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning | SCM |
|
2010 | 2011 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Data Platform | CRM |
|
2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics, Data Management Platform | CRM |
|
2023 | 2023 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
|
2010 | 2011 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
|
2017 | 2017 |
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Riachuelo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Riachuelo Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Riachuelo Technographics
Riachuelo is a Retail organization based in Brazil,
with around 40000 employees and annual revenues of $9.20 billion.
Riachuelo operates a diverse technology stack with applications such as
SAP S/4HANA Cloud, Connekt Recruit and Oracle Retail Merchandising System,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Retail Management.
Riachuelo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Connekt and Oracle.
Riachuelo recently adopted applications including
DocuSign eSignature in 2023, Getmore Platform in 2023 and Teads Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Riachuelo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Riachuelo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Riachuelo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.