Jamaica, 11435, NY,
United States
Long Island Rail Road Technographics
Long Island Rail Road Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Long Island Rail Road and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7725 Long Island Rail Road employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Long Island Rail Road has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2009, New Relic APM for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Long Island Rail Road is running and its propensity to invest more and deepen its relationship with UKG , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Long Island Rail Road revenues, which have grown to $1.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Long Island Rail Road intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Long Island Rail Road Tech Stack and Enterprise Applications
Long Island Rail Road HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2009 | 2009 |
In 2009 Long Island Rail Road implemented UKG Workforce Central (ex Kronos Workforce Central) as its enterprise Workforce Management platform. The deployment established centralized time and attendance and scheduling controls for the commuter rail operator with 7,725 employees in the United States, positioning UKG Workforce Central (ex Kronos Workforce Central) as the authoritative system of record for employee hours and schedules. The initial configuration emphasized core Workforce Management capabilities, including time collection and stamping, rule‑based attendance and exception handling, schedule creation and crew rostering, and absence management. The implementation framed workforce policies within the application to support consistent application of labor rules across operating shifts and maintenance activities.
Configurations extended to employee self‑service and manager scheduling consoles to streamline shift assignments and approvals, with role based access controls and automated exception workflows to reduce manual reconciliation. Integrations typical to this category were implemented to support downstream payroll processing and HR data feeds, while the system also supported operational planning for train crews and maintenance technicians through rostered scheduling functions. Governance changes included centralization of timekeeping rules and a shift toward system‑enforced attendance policies and manager escalation paths to handle exceptions. Documentation identifies UKG Workforce Central (ex Kronos Workforce Central) as Long Island Rail Road’s core Workforce Management application supporting operations, scheduling, payroll interface, and absence administration.
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Long Island Rail Road ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, Long Island Rail Road deployed New Relic APM to instrument and monitor its public website. New Relic APM is serving as the Application Performance Management platform for the LIRR website, providing application-level telemetry to support web operations and customer-facing digital services.
The implementation centers on browser and server instrumentation to capture frontend page load metrics, backend transaction traces, error analytics, and aggregate performance dashboards, reflecting standard Application Performance Management capabilities. Monitoring data is consolidated into centralized dashboards and alerting workflows used by web operations and digital teams to triage incidents and prioritize remediation, with role-based access and configuration controls managing visibility and alerts. The scope of the deployment is the LIRR public website, with configuration focused on real-time telemetry, transaction sampling, and distributed tracing to maintain visibility across the application stack.
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IT Decision Makers and Key Stakeholders at Long Island Rail Road
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Vice President - Management & Finance, CFO | VP | Finance | |
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Sr Director - Human Resources | Director | HR | |
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Senior Vice President Human Resources | VP | HR | |
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Human Resources Business Director | Director | HR | |
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CIO | CXO | Finance | |
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Apps Being Evaluated by Long Island Rail Road Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||