San Antonio, 78234, TX,
United States
M.E.T.C. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by M.E.T.C. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 M.E.T.C. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that M.E.T.C. has purchased the following applications: DNN Evoq Content for Web Content Management in 2020, Oracle Service Cloud (ex RightNow) for Customer Support in 2014, Akamai CDN for Content Delivery Network in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems M.E.T.C. is running and its propensity to invest more and deepen its relationship with DotNetNuke , Oracle , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing M.E.T.C. revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for M.E.T.C. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotNetNuke | Legacy | DNN Evoq Content | Web Content Management | Content Management | n/a | 2020 | 2020 |
M.E.T.C. implemented DNN Evoq Content in 2020 as the Web Content Management platform for its public website. The deployment uses DNN Software to manage site content on https://www.metc.mil and serves external communications, public notices, and informational pages for the government organization. DNN Evoq Content functions as the core CMS, providing content authoring, page lifecycle management, templating, and a centralized media library.
Role based authoring and editorial workflow controls structure content approvals and publishing, aligning with standard Web Content Management governance for government websites. Configuration emphasizes modular content components, responsive page templates, and administrative user and permission controls to support communications and web teams. DNN Evoq Content therefore centralizes content operations for M.E.T.C., enabling coordinated publishing and site maintenance by designated editorial and administration roles.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Service Cloud (ex RightNow) | Customer Support | CRM | Direct from vendor | 2014 | 2014 |
In 2014, M.E.T.C. implemented Oracle Service Cloud for Customer Support. The cloud-hosted Oracle Service Cloud deployment was procured direct from vendor and provisioned to centralize public-facing support and contact center intake across the organization.
Oracle Service Cloud was configured to provide core Customer Support capabilities including case lifecycle management, knowledge management, multi-channel intake including web and email, automated routing and escalation rules, and a self-service knowledge portal. Configuration emphasized role-based access, templated response libraries, and service level workflows to standardize incident handling and repeatable support processes.
The implementation used Oracle Service Cloud native cloud APIs and integration patterns to interface with M.E.T.C. enterprise systems where required, preserving a cloud-first architecture. Operational coverage included contact center agents, support analysts, and knowledge managers within M.E.T.C., with centralized administration of the service instance.
Governance was established around case triage, escalation policies, knowledge lifecycle ownership, and change control, managed by the service operations group. Rollout and configuration prioritized standardization of support workflows and maintainable administration within the Customer Support function.
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Marketing Analytics | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai CDN | Content Delivery Network | IaaS | n/a | 2020 | 2020 |
In 2020, M.E.T.C. implemented Akamai CDN to deliver public-facing content for its official website. The deployment uses Akamai Edge to serve cached static and dynamic assets at the network edge, and the implementation is categorized as Content Delivery Network. The configuration is bound to the metc.mil domain and routes user traffic to Akamai Edge nodes for content delivery across the public internet in the United States.
Architecturally, the Akamai CDN implementation centers on edge caching and request routing, with configuration of caching rules, TLS certificate management, and origin shielding to protect the origin web servers. Operational scope covers web operations and IT infrastructure teams managing cache invalidation, content purging, and DNS CNAME records that direct traffic to Akamai Edge, aligning Akamai CDN with web content distribution and public information publishing business functions. Governance emphasizes centralized CDN policy, certificate lifecycle controls, and standard workflows for cache control and origin failover to manage production traffic.
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