Machine Solutions
2951 W. Shamrell Blvd. Ste. 107,
Flagstaff, 86001, AZ,
United States
Flagstaff, 86001, AZ,
United States
1 928-556-3109
Manufacturing
Machine Solutions Technographics
Machine Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Machine Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 Machine Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Machine Solutions has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2015, Adobe Experience Cloud for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Machine Solutions is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Machine Solutions revenues, which have grown to $34.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Machine Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Machine Solutions Tech Stack and Enterprise Applications
Machine Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Machine Solutions deployed Tawk.to on its public website to provide real-time customer engagement through a cloud-hosted chat widget. The implementation uses Tawk.to to deliver Chatbots and Conversational AI capabilities for web-based support, positioning Machine Solutions Tawk.to Chatbots and Conversational AI as the front-line digital customer engagement tool for support and sales functions.
The deployment is centered on an embedded JavaScript chat widget and a cloud dashboard, reflecting standard Chatbots and Conversational AI architecture with browser-based visitor sessions routed to an agent console. Configuration included widget placement, operating hours, canned responses and automated greeting triggers, along with transcript capture and visitor metadata collection to support conversational routing and follow up. The Tawk.to application name appears in site instrumentation and administrative settings, and the implementation leverages role-based access to the Tawk.to dashboard for agents and administrators.
Operational coverage is scoped to the Machine Solutions website, with primary business functions impacted being customer support and sales inquiry capture. Governance and rollout were executed through web configuration, dashboard user provisioning, and chat routing rules that define which internal teams handle inbound sessions. The narrative describes structural implementation details without presuming outcomes beyond the established web chat deployment.
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Machine Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Machine Solutions deployed Microsoft 365 as its Collaboration platform. Machine Solutions uses Microsoft 365 on their website and operates a cloud tenant of Microsoft 365 to centralize email, calendaring and team collaboration for corporate users, establishing Machine Solutions Microsoft 365 Collaboration for internal collaboration and document management business functions across the company.
The implementation aligns with typical Microsoft 365 Collaboration capabilities, including cloud hosted Exchange for email, SharePoint for intranet and document libraries, Teams for chat and meetings, and OneDrive for file sync and sharing as part of the application suite. Governance and administrative controls are centered on tenant administration, identity and access management, and content permission models to support cross functional workflows in engineering, manufacturing operations, sales and administrative teams, with configuration and policy managed through the Microsoft 365 administrative interfaces.
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Machine Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Machine Solutions deployed Adobe Experience Cloud for Customer Experience on its public website to centralize digital content and manage customer-facing interactions. The deployment positions Adobe Experience Cloud as the platform of record for web content delivery, visitor analytics, and experience personalization across the companys digital channels. The implementation targets marketing and web operations teams, consolidating editorial workflows and content staging for product and service pages.
Configuration emphasis appears on content management, analytics instrumentation, and experience orchestration, leveraging capabilities typical of Adobe Experience Cloud such as centralized asset management, audience targeting, and tag-based data capture. Integrations with backend systems were not specified, therefore the implementation narrative focuses on web channel instrumentation, content workflow governance, and operational ownership by marketing and digital operations. Governance includes editorial approval flows and versioned content staging to support ongoing site updates.
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Machine Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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Machine Solutions TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Machine Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Machine Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Machine Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Machine Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Machine Solutions IT executives and key decision makers. This section highlights Machine Solutions's latest recorded technology evaluations, including Concept SoftwareKey.com for Intellectual Property Management on 2025-05-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Machine Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-22 | Machine Solutions | Evaluated | Concept Software | Concept SoftwareKey.com | Intellectual Property Management | PLM and Engineering |
FAQ - APPS RUN THE WORLD Machine Solutions Technographics
Machine Solutions is a Manufacturing organization based in United States,
with around 170 employees and annual revenues of $34.0 million.
Machine Solutions operates a diverse technology stack with applications such as
Tawk.to, Microsoft 365 and Adobe Experience Cloud,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Machine Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Microsoft and Adobe Systems.
Machine Solutions recently adopted applications including
Tawk.to in 2022, Adobe Experience Cloud in 2022 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Machine Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Machine Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Machine Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.