Maybank
Menara Maybank 14th Floor 100 Jalan Tun Perak,
Kuala Lumpur, 50050,
Malaysia
Kuala Lumpur, 50050,
Malaysia
60 3 2070 8833
Banking and Financial Services
Maybank Technographics
Maybank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Maybank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 43000 Maybank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maybank has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2018, Delyva Multi-Courier Delivery Platform for Delivery Management in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maybank is running and its propensity to invest more and deepen its relationship with SAP , IgniteTech , Delyva or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maybank revenues, which have grown to $6.04 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maybank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Maybank Tech Stack and Enterprise Applications
Maybank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018, Maybank implemented SAP ERP ECC 6.0 as its core ERP Financial platform. The deployment focused on centralizing financial operations across corporate finance, consolidation, treasury and transactional accounting to support the bank's reporting and control requirements.
SAP ERP ECC 6.0 was configured to deliver standard financial modules including Financial Accounting general ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Cost Center and Profitability Management, and Treasury and Cash Management. Configuration emphasized a centralized chart of accounts and multi ledgers to support statutory and management reporting, alongside automated period end close workflows and role based financial approvals.
The technical architecture followed enterprise SAP deployment patterns using centralized application servers and database instances to host SAP ERP ECC 6.0 and to scale transaction processing for the bank's operations. High availability, batch posting windows and scheduled financial jobs were incorporated into the operational runbook to support daily posting cycles and month end activities.
Operational rollout used phased go live and centralized governance, with master data stewardship, role based access controls and audit trail controls embedded in SAP ERP ECC 6.0 to enforce segregation of duties and compliance workflows. Finance process standardization and formal change management were implemented to align branch accounting and corporate finance processes under the ERP Financial platform.
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ERP Financial | ERP |
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2010 | 2010 |
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Maybank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Delyva | Legacy | Delyva Multi-Courier Delivery Platform | Delivery Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Maybank deployed the Delyva Multi-Courier Delivery Platform as a Delivery Management implementation to operationalize its Sama Sama Lokal e commerce initiative, connecting merchants to on demand and regular courier partners and enabling shipping rules to support nationwide expansion into underserved cities. The deployment focused on marketplace delivery workflows and merchant onboarding to extend physical fulfillment reach across Malaysia.
The implementation leveraged Delyva Multi-Courier Delivery Platform capabilities consistent with Delivery Management requirements, including inferred courier aggregation and shipping rule configuration, routing and delivery status orchestration, and merchant onboarding workflows. Configuration work centered on defining city level shipping rules, orchestrating courier selection logic and enabling visibility controls to improve delivery transparency for merchants and end customers.
Integrations were implemented between the platform and merchant systems, and orchestration links were established to multiple courier partners to support both on demand and scheduled pickup models. Operational coverage was nationwide Malaysia with explicit emphasis on expanding service into underserved cities, and impacted business functions included logistics operations, merchant operations and customer fulfillment support.
Governance and process change included standardized merchant onboarding procedures, centralized shipping rule governance and operational playbooks for courier-aggregation orchestration. Maybank configured role based access for operations teams to manage shipping rules and courier selection policies, and instituted monitoring of delivery status to surface transparency to merchant dashboards.
Outcomes reported from the case study included expanded city coverage and improved delivery transparency, enabled by the courier aggregation and shipping rule usage within the Delyva Multi-Courier Delivery Platform.
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Maybank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Maybank implemented Cisco Webex Meetings and deployed Cisco Webex Meetings on its public website to provide browser-based conferencing access for clients and remote participants. The deployment is classified under Audio Video and Web Conferencing and exposes web-embedded meeting joins and hosted virtual sessions directly from the bank's online channels.
Functionally the Cisco Webex Meetings implementation covers core Audio Video and Web Conferencing capabilities including real-time video and audio, screen sharing, and meeting scheduling workflows to support customer engagement and internal collaboration. The implementation architecture emphasizes web client access and embedded conferencing components on Maybank's site, and operational governance would center on session management and access controls consistent with enterprise banking requirements.
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Maybank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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Maybank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Interactive Voice Response (IVR) | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Maybank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Trade Order Management System (TOMS) | Investment Management |
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2015 | 2015 |
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Maybank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2017 | 2017 |
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Maybank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Maybank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Servers, Storage and Networking | IaaS |
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2016 | 2016 |
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Maybank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Maybank
| First Name | Last Name | Title | Function | Department | Phone | |
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CIO | CXO | IT | |
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Director of Sustainable Infrastructure and Finance | Director | Finance | |
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VP Strategy Transformation | Group Strategy & Innovation | VP | IT | |
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Group CFO | CXO | Finance | |
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Apps Being Evaluated by Maybank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Maybank IT executives and key decision makers. This section highlights Maybank's latest recorded technology evaluations, including Oracle E-Business Suite for ERP Financial on 2026-03-06, INFOPRO ICBA System for Core Banking on 2026-03-06, and Microsoft Dynamics AX for ERP Financial on 2026-03-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Maybank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-06 | Maybank | Evaluated | INFOPRO | INFOPRO ICBA System | Core Banking | ERP Services and Operations |
| 2026-03-06 | Maybank | Evaluated | Microsoft | Microsoft Dynamics AX | ERP Financial | ERP |
| 2026-03-06 | Maybank | Evaluated | Oracle | Oracle E-Business Suite | ERP Financial | ERP |
| 2026-03-03 | Maybank | Evaluated |
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Customer Support | CRM |
| 2025-11-10 | Maybank | Evaluated |
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Digital Banking | ERP Services and Operations |
| 2025-09-04 | Maybank | Evaluated |
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Core Banking | ERP Services and Operations |
| 2025-01-20 | Maybank | Evaluated |
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SD-WAN | IaaS |
| 2024-12-03 | Maybank | Evaluated |
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Customer Engagement | CRM |
| 2024-12-02 | Maybank | Evaluated |
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Recruiting, Candidate Relationship Management | HCM |
| 2024-09-23 | Maybank | Evaluated |
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Trading Platform, Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD Maybank Technographics
Maybank is a Banking and Financial Services organization based in Malaysia,
with around 43000 employees and annual revenues of $6.04 billion.
Maybank operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Delyva Multi-Courier Delivery Platform and Cisco Webex Meetings,
covering areas like ERP Financial, Delivery Management and Audio Video and Web Conferencing.
Maybank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Delyva and Cisco Systems.
Maybank recently adopted applications including
Delyva Multi-Courier Delivery Platform in 2022, Salesforce Sales Cloud in 2022 and Imperva Sonar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Maybank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Maybank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Maybank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.