Kuala Lumpur, 50050,
Malaysia
Maybank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Maybank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 43000 Maybank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maybank has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2018, Delyva Multi-Courier Delivery Platform for Delivery Management in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maybank is running and its propensity to invest more and deepen its relationship with SAP , IgniteTech , Delyva or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maybank revenues, which have grown to $6.04 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maybank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
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ERP Financial | ERP Financial Management |
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2010 | 2010 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Delyva | Legacy | Delyva Multi-Courier Delivery Platform | Delivery Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Maybank deployed the Delyva Multi-Courier Delivery Platform as a Delivery Management implementation to operationalize its Sama Sama Lokal e commerce initiative, connecting merchants to on demand and regular courier partners and enabling shipping rules to support nationwide expansion into underserved cities. The deployment focused on marketplace delivery workflows and merchant onboarding to extend physical fulfillment reach across Malaysia.
The implementation leveraged Delyva Multi-Courier Delivery Platform capabilities consistent with Delivery Management requirements, including inferred courier aggregation and shipping rule configuration, routing and delivery status orchestration, and merchant onboarding workflows. Configuration work centered on defining city level shipping rules, orchestrating courier selection logic and enabling visibility controls to improve delivery transparency for merchants and end customers.
Integrations were implemented between the platform and merchant systems, and orchestration links were established to multiple courier partners to support both on demand and scheduled pickup models. Operational coverage was nationwide Malaysia with explicit emphasis on expanding service into underserved cities, and impacted business functions included logistics operations, merchant operations and customer fulfillment support.
Governance and process change included standardized merchant onboarding procedures, centralized shipping rule governance and operational playbooks for courier-aggregation orchestration. Maybank configured role based access for operations teams to manage shipping rules and courier selection policies, and instituted monitoring of delivery status to surface transparency to merchant dashboards.
Outcomes reported from the case study included expanded city coverage and improved delivery transparency, enabled by the courier aggregation and shipping rule usage within the Delyva Multi-Courier Delivery Platform.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Interactive Voice Response (IVR) | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Trade Order Management System (TOMS) | Investment Management |
|
2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
|
2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Servers, Storage and Networking | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
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