McDonald's Australia
21-29 Central Avenue, Thornleigh,
Sydney, 2120, NSW,
Australia
Sydney, 2120, NSW,
Australia
61 2 9875-7100
Leisure and Hospitality
McDonald's Australia Technographics
McDonald's Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by McDonald's Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 85000 McDonald's Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that McDonald's Australia has purchased the following applications: SAP Concur Expense for Expense Management in 2017, Ascender PeopleStreme Core HR for Core HR in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems McDonald's Australia is running and its propensity to invest more and deepen its relationship with SAP , Ascender , Edenred or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing McDonald's Australia revenues, which have grown to $29.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for McDonald's Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
McDonald's Australia Tech Stack and Enterprise Applications
McDonald's Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2017 | 2017 |
In 2017 McDonald's Australia implemented SAP Concur Expense to centralize employee expense processing across its national finance and corporate accounting functions. The SAP Concur Expense deployment served core Expense Management needs including expense capture, policy driven approvals, automated audit workflows, cost center allocation and reconciliation, and administrator oversight for daily expense audit.
Configuration emphasized cost center mappings tied to national marketing fund budgeting and month end income statement processes, supporting tasks documented by corporate accounting such as month end cost center closure, daily cash flow management and calculation of gain or loss on sales. Expense reporting and reimbursement workflows were configured to reflect director and senior leadership cost center reviews and monthly projection cycles.
Operational coverage spanned national finance, commercial and marketing teams in Australia, with Concur administration embedded within corporate accountant responsibilities. Implementation aligned expense controls with global finance timelines and standards through ongoing liaison rather than specific system level integrations.
Governance included a designated Concur administrator conducting daily audits, centralized cost center budgeting nationally and integration of expense review into monthly director and SLT cost center meetings, formalizing approvals and audit trails. SAP Concur Expense became the primary Expense Management tool for employee expense submission and auditing within McDonald's Australia finance operations.
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McDonald's Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascender | Legacy | Ascender PeopleStreme Core HR | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, McDonald's Australia implemented Ascender PeopleStreme Core HR to consolidate HR and talent workflows. The implementation was positioned within the Core HR category and built on an online talent management system provided by peopleStreme since August 2008.
Modules and configuration focused on an online talent management system, structured development plan tracking, and embedded 360-degree assessment instruments to measure individual progress against development plans. The Ascender PeopleStreme Core HR deployment concentrated on performance management, employee development tracking, and centralized personnel records to support HR operational workflows and talent lifecycle processes.
Governance established regular evaluation of the TMS against explicit measurable criteria, with ongoing 360-degree measurement used to illustrate demonstrable improvement and to track compliance with development objectives. Operational coverage targeted McDonald's Australia human resources and talent programs across the company workforce.
Project documentation states the online TMS surpassed McDonald's Australia initial objectives for the project, and continuous tracking of individual progress demonstrated measurable improvement through the instrumented 360-degree assessments. Ascender PeopleStreme Core HR therefore functions as McDonald's Australia Core HR platform supporting talent management and performance governance.
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Environment, Health and Safety (EHS) | HCM |
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2018 | 2019 |
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Onboarding | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Management | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2018 | 2018 |
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McDonald's Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, McDonald's Australia deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website, implementing a Chatbots and Conversational AI solution to handle real time guest interactions. The deployment is focused on customer service and digital guest engagement across the Australian market. This project establishes a McDonald's Australia Salesforce Chat Chatbots and Conversational AI relationship for customer service and online support workflows.
Configuration emphasized real time web chat capabilities typical for the category, including proactive chat triggers, pre chat capture and transcript retention, canned responses and agent routing to manage concurrent sessions. Salesforce Chat (formerly Salesforce Live Agent) was configured to surface chat transcripts and support agent console workflows, enabling standardized messaging templates and session handover processes. Automation rules and skills based routing were used to align chat traffic with in house customer support shifts and handling capabilities.
Operational coverage centered on the public website as the primary conversational channel, with governance instituted to control response templates, escalation paths and brand compliance for messaging. The implementation impacted customer service and online guest engagement teams and required process changes for staffing, shift coverage and quality monitoring. No external implementation partners or additional system integrations are specified in the available source information.
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McDonald's Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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McDonald's Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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McDonald's Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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McDonald's Australia EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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McDonald's Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2018 | 2018 |
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McDonald's Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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McDonald's Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Digital Workspace | IaaS |
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2016 | 2016 |
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Single Sign-On (SSO) | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at McDonald's Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Director - Technology Adoption Strategy & Planning | Director | IT | |
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Procurement Manager - Energy and Development | Manager | Procurement | |
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Director of Corporate Finance | Director | Finance | |
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People and Culture Manager | Manager | HR | |
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People Director - Learning & Development/RTO CEO | Director | HR | |
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National Administration Manager | Manager | Finance | |
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Accounts Payable Officer | Director | Finance | |
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National Finance Manager - Growth Platforms | Manager | IT | |
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Director/Head of Technology | Director | IT | |
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Director of Digital | Director | Finance | |
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Commercial Finance Manager | Manager | Finance | |
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VP, Chief People Officer | CXO | HR | |
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Payroll Manager - Australia - New Zealand | Manager | Finance | |
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Director People | Director | HR | |
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Chief People Officer | CXO | HR | |
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Rewards Manager | Manager | HR | |
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Senior Manager, Local Employee Experience ANZ (General HR, Remuneration, Benefits) | Manager | HR | |
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Manager, Employee Experience | Manager | HR | |
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Apps Being Evaluated by McDonald's Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from McDonald's Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the McDonald's Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD McDonald's Australia Technographics
McDonald's Australia is a Leisure and Hospitality organization based in Australia,
with around 85000 employees and annual revenues of $29.60 billion.
McDonald's Australia operates a diverse technology stack with applications such as
SAP Concur Expense, Ascender PeopleStreme Core HR and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Expense Management, Core HR and Chatbots and Conversational AI.
McDonald's Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Ascender and Salesforce.
McDonald's Australia recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2021, Salesforce Sales Cloud in 2021 and Reward Gateway Employee Reward and Recognition in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of McDonald's Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates McDonald's Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete McDonald's Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.