McDonald’s
110 North Carpenter Street,
Chicago, 60607, IL,
United States
Chicago, 60607, IL,
United States
1 630-623-3000
Leisure and Hospitality
McDonald’s Technographics
McDonald’s Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by McDonald’s and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150000 McDonald’s employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that McDonald’s has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) for Applicant Tracking System in 2014, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems McDonald’s is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing McDonald’s revenues, which have grown to $25.92 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for McDonald’s intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
McDonald’s Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, McDonald’s implemented Oracle NetSuite ERP. Oracle NetSuite ERP was deployed as the company’s ERP Financial platform to centralize and standardize core accounting and financial management capabilities across the enterprise.
The implementation focused on canonical financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, fixed assets, cash management, and financial reporting and close automation. Configuration emphasized multi-entity accounting structures and consolidated period close workflows to support consolidated financial statements and statutory reporting requirements.
Operational coverage concentrated on finance and accounting, treasury management, and corporate financial reporting functions, with role based access and segregation of duties controls configured to align with enterprise governance. Deployment architecture implemented centralized master data for chart of accounts and fiscal calendars to reduce variance in account mappings and to enforce consistent accounting policies.
Governance measures included formalized close and reconciliation processes, documented accounting workflows, and change control for financial configuration and reporting artifacts. Training and process standardization were part of the rollout to embed new financial controls and ensure repeatable month end procedures using Oracle NetSuite ERP.
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ERP Financial | ERP Financial Management |
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2013 | 2013 |
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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ERP Financial | ERP Financial Management |
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2023 | 2023 |
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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Expense Management | ERP Financial Management |
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2007 | 2007 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2024 | 2024 |
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Tax Management | ERP Financial Management |
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2012 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinite Computer Solutions | Legacy | Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, McDonald’s implemented Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) as an Applicant Tracking System to centralize candidate intake and manage external apply flows on its careers website. The Infinite BrassRing application was used on McDonald’s website to capture candidate profiles and route applications into structured recruiting workflows.
Configuration focused on standard Applicant Tracking System capabilities such as job posting and requisition creation, applicant tracking and resume parsing, candidate screening and disposition workflows, interview scheduling, offer management, and recruiting analytics and reporting. Infinite BrassRing was configured to support configurable hiring stages, automated candidate status updates, and recruiter and hiring manager user roles within the application.
Operational coverage emphasized recruiting and talent acquisition functions, with the system serving corporate recruiting teams and supporting store level hiring channels through the public careers portal. Integrations were implemented into the public website applicant flow to ensure applications submitted on McDonald’s career pages entered Infinite BrassRing queues for review and processing.
Governance centered on standardized requisition approval paths, controlled access to candidate records, and documented hiring workflows to align recruiting operations. The implementation positioned Infinite BrassRing as the primary Applicant Tracking System for online applicant capture and lifecycle management for McDonald’s recruiting functions.
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Candidate Relationship Management, Talent Sourcing | HCM |
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2015 | 2015 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2018 | 2019 |
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Core HR | HCM |
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2020 | 2021 |
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Earned Wage Access | HCM |
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2024 | 2024 |
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Earned Wage Access | HCM |
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2023 | 2023 |
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Employee Engagement | HCM |
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2023 | 2023 |
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Employee Engagement | HCM |
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2022 | 2022 |
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Employee Experience | HCM |
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2014 | 2014 |
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Employee Experience, Employee Engagement, Employee Recognition and Rewards Management | HCM |
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2017 | 2017 |
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Employee Recognition and Rewards Management | HCM |
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2023 | 2023 |
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HR Compliance | HCM |
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2017 | 2014 |
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HR Service Delivery | HCM |
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2016 | 2016 |
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Interview Scheduling | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2011 | 2011 |
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Learning and Development | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2020 | 2021 |
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Performance and Goal Management | HCM |
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2012 | 2012 |
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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Recruiting | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Recruiting, Onboarding | HCM |
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2015 | 2015 |
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Succession and Leadership Planning | HCM |
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2003 | 2004 |
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Talent Management | HCM |
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2018 | 2019 |
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Talent Management | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2015 | 2016 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Time Clock (Hardware) | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2024 | 2024 |
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Workforce Scheduling | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2019 | 2019 |
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Workforce Scheduling | HCM |
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2012 | 2012 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, McDonald’s implemented Salesforce Field Service, formerly ClickSoftware, deploying Field Service Lightning to provide an onsite job management platform with real time collaboration capabilities. The Salesforce Field Service implementation addressed Field Service Management requirements, aligning service scheduling and technician coordination with store operations and facilities maintenance functions across the enterprise.
Configuration centered on Field Service Lightning modules for work order lifecycle management, intelligent scheduling and dispatch, and a mobile technician interface to capture onsite tasks and status updates. The implementation emphasized real time collaboration capabilities for technicians and store staff, enabling status visibility, job reassignment, and coordinated communication during service events. Automation of job assignment and standardization of service tasks were applied to streamline onsite job management workflows.
Operational governance instituted role based access, centralized dispatch controls, and standardized work order templates to enforce consistent service processes and auditability. Data captured in Field Service Lightning supported service orchestration and operational traceability for store maintenance and field service teams. The deployment reflects Salesforce Field Service use in a Field Service Management context, embedding onsite execution into broader store operations management.
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Legal Practice Management | ERP Services and Operations |
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2017 | 2017 |
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Legal Practice Management | ERP Services and Operations |
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2018 | 2018 |
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Point Of Sale | ERP Services and Operations |
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2010 | 2010 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Survey and Questionnaire | Collaboration |
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2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Signage | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Shipping Management | eCommerce |
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2023 | 2023 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Supply Chain Management | SCM |
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2015 | 2015 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2015 | 2015 |
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Procurement | Procurement |
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2016 | 2016 |
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Procurement | Procurement |
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2015 | 2015 |
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Procurement | Procurement |
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2012 | 2012 |
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Sourcing | Procurement |
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2012 | 2012 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Risk Management | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2022 | 2022 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at McDonald’s
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by McDonald’s Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from McDonald’s IT executives and key decision makers. This section highlights McDonald’s's latest recorded technology evaluations, including TechnologyOne ERP for ERP Financial on 2026-03-03, BuyerQuest Procure-to-Pay for Procure to Pay on 2025-10-17, and Toast POS for Point Of Sale on 2025-01-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the McDonald’s digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD McDonald’s Technographics
McDonald’s is a Leisure and Hospitality organization based in United States,
with around 150000 employees and annual revenues of $25.92 billion.
McDonald’s operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Applicant Tracking System and Field Service Management.
McDonald’s has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Infinite Computer Solutions and Salesforce.
McDonald’s recently adopted applications including
Tapcheck in 2024, Oracle Cloud ERP in 2023 and Asure Earned Wage Access (OEM ZayZoon) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of McDonald’s’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates McDonald’s’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete McDonald’s technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.