Medway Council
Gun Wharf, Dock Road, Chatham,
Kent, ME4 4TR,
United Kingdom
Kent, ME4 4TR,
United Kingdom
44 16 3433 3333
Government
Medway Council Technographics
Medway Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Medway Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3380 Medway Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Medway Council has purchased the following applications: Integra Centros ERP for ERP Financial in 2015, Zoom for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Medway Council is running and its propensity to invest more and deepen its relationship with Capita Integrated Business Solutions , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Medway Council revenues, which have grown to $555.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Medway Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Medway Council Tech Stack and Enterprise Applications
Medway Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capita Integrated Business Solutions | Legacy | Integra Centros ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Medway Council deployed Integra Centros ERP, provided by Capita Integrated Business Solutions, to serve as its primary ERP Financial application. The council uses Integra as its financial system while Resourcelink operates as the HR and payroll system, reflecting a two-application core for finance and HR/payroll functions.
Integra Centros ERP was implemented to support standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, budgeting, and cash management workflows, consistent with municipal finance operations. Configuration work emphasized ledger structure and budget control to align with local government accounting and reporting requirements.
Operational integration links Integra with Resourcelink for HR and payroll data exchange, establishing a functional handoff between payroll and financial posting. Medway reported approximately 200 to 300 user licenses for the financial system and approximately 120 licenses for the HR/payroll system, with contract terms noted as three years for the financial application and five years for the HR/payroll application. Both systems show planned upgrades scheduled for this year, and the council is not planning to go to market for a different ERP or finance system.
Governance is organized around the council finance function and vendor contract schedules, with upgrades and contract expiry timelines guiding maintenance and release planning. Ongoing configuration and upgrade activity indicate a managed operational lifecycle for Integra Centros ERP within the council finance and procurement processes.
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Medway Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Medway Council deployed Zoom from Zoom Video Communications as its Audio Video and Web Conferencing platform. Zoom is embedded on the Medway Council website to publish meeting links and to surface public sessions, and it is provisioned for internal audio and video conferencing across council departments.
The implementation centers on standard conferencing capabilities, including scheduled video meetings, webinar style public sessions, screen sharing, recording, and browser based join flows. Configuration work focused on meeting templates, role based moderation controls for public meetings, and user provisioning aligned to departmental collaboration needs.
Architecturally the deployment uses Zoom as a cloud hosted SaaS service with web embed and direct meeting links on the council site to facilitate public access and remote attendance. Operational coverage spans core council functions that run public meetings and internal collaboration workflows, with Zoom serving as the Audio Video and Web Conferencing layer for both external facing and internal use cases.
Governance emphasis during rollout included meeting booking and moderation procedures, access controls for public versus staff sessions, and training for meeting hosts and administrators. The narrative reflects Medway Council Zoom Audio Video and Web Conferencing usage model, linking the application to public meeting publication on the council website and to departmental conferencing workflows.
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Collaboration | Collaboration |
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2018 | 2018 |
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Medway Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016 Medway Council implemented Hotjar on their website, deploying the Hotjar application to capture visitor behavior as part of its Customer Experience capability. Hotjar was embedded via client-side page instrumentation to enable session recordings, heatmaps, form analytics, and on-page feedback collection. The deployment focused on the council public website and supported digital service and web user experience workflows.
The implementation architecture centered on a lightweight browser script that records interaction events and surfaces qualitative signals in Hotjar dashboards, aligning with Customer Experience practices such as session analysis, funnel inspection, and feedback loop management. Operational ownership rested with the council digital services and web teams, who used Hotjar data to prioritize UX and content changes while operating within public sector privacy and cookie consent controls.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Medway Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Medway Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Medway Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Medway Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Medway Council IT executives and key decision makers. This section highlights Medway Council's latest recorded technology evaluations, including Microsoft Power Apps for Apps Development on 2024-08-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Medway Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-06 | Medway Council | Evaluated | Microsoft | Microsoft Power Apps | Apps Development | PaaS |
FAQ - APPS RUN THE WORLD Medway Council Technographics
Medway Council is a Government organization based in United Kingdom,
with around 3380 employees and annual revenues of $555.0 million.
Medway Council operates a diverse technology stack with applications such as
Integra Centros ERP, Zoom and Hotjar,
covering areas like ERP Financial, Audio Video and Web Conferencing and Customer Experience.
Medway Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Capita Integrated Business Solutions, Zoom Video Communications and Contentsquare.
Medway Council recently adopted applications including
Mixpanel in 2021, Zoom in 2020 and Microsoft 365 in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Medway Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Medway Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Medway Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.