Mercator BH d.o.o.
Mercator BH d.o.o. Technographics
Mercator BH d.o.o. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercator BH d.o.o. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Mercator BH d.o.o. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercator BH d.o.o. has purchased the following applications: Oracle Retail (ex Retek) for Retail Management in 2019, Microsoft 365 for Collaboration in 2015, SilverStripe CMS for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercator BH d.o.o. is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , SilverStripe Ltd. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercator BH d.o.o. revenues, which have grown to $28.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercator BH d.o.o. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercator BH d.o.o. Tech Stack and Enterprise Applications
Mercator BH d.o.o. ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Mercator BH d.o.o. implemented Oracle Retail (ex Retek) as a Retail Management platform, completing an upgrade to Release 16.0.1 from OR 13.2.5 in February 2019. The upgrade was executed by mStart, an Oracle Gold Partner, which completed the projects for Konzum Sarajevo and Mercator BH and delivered the work exclusively with its consultant team, establishing one of the first European deployments on the new Oracle Retail release.
The implementation focused on core retail modules aligned to Oracle Retail capabilities, with explicit configuration of master data management for mass entry and processing of item records and purchasing conditions, enhanced pricing policy management, and user experience changes including a personalized user interface and contextual views to accelerate navigation. Oracle Retail (ex Retek) was configured to reduce transaction navigation steps and support category and price management workflows typical of Retail Management systems.
Technically the project involved working on the Oracle Application Development Framework platform and Java technologies, and adopted service oriented integration using Oracle Service Bus to connect Mercator BH proprietary retail applications into the broader Oracle product ecosystem. This integration approach was used to unify technologically diverse solutions into a single operational mosaic that spans merchandising, procurement, pricing, and store operations across Mercator BH business units in Bosnia and Herzegovina.
Governance for the rollout emphasized upgrading internal skills and knowledge of the Oracle Retail portfolio, with mStart reporting that the primary challenge was mapping client specific business requirements into the significantly reworked application architecture of the new release. Functionally explicit outcomes reported after the implementation include optimized master data processes, faster application navigation through fewer clicks, personalized interfaces, contextual application views, and expanded options to manage retail pricing policy, and mStart indicated ongoing engagements with other regional retailers for further Oracle Retail implementations.
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Mercator BH d.o.o. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Mercator BH d.o.o. deployed Microsoft 365 as its primary Collaboration platform. Mercator BH d.o.o., a retail company in Bosnia and Herzegovina with approximately 130 employees, exposes Microsoft 365 usage on its public website, indicating a cloud tenant in active use to support corporate productivity and external web-facing services.
The Microsoft 365 deployment centers on core Collaboration capabilities, including Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for individual file storage, and Microsoft Teams for real-time chat and meetings, consistent with the Collaboration category. Architecture follows a cloud-hosted SaaS tenant model with centralized administration through the Microsoft 365 admin portal, license provisioning for corporate functions, and tenant-level governance controls for identity and access, security, and content management as part of standard operational practice.
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Mercator BH d.o.o. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SilverStripe Ltd. | Legacy | SilverStripe CMS | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, Mercator BH d.o.o. implemented SilverStripe CMS as its website content platform. The SilverStripe CMS deployment serves Web Content Management for the mercator.ba public site, centralizing editorial content, store information, and customer-facing marketing assets for the company in Bosnia and Herzegovina.
The SilverStripe CMS implementation incorporates standard Web Content Management capabilities such as template-driven page management, content authoring, media library support, role based access control, and staged publishing workflows to support site authoring and campaign content management. Operational coverage is focused on the corporate and customer website, with governance organized around editorial roles and approval workflows to control content staging and publication.
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Mercator BH d.o.o. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Mercator BH d.o.o.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CEO | CXO | Finance | |
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KPiO, Information Technology | CXO | IT | |
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Finance | Manager | Finance | |
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Manager, Logistics | Manager | Supply Chain | |
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Apps Being Evaluated by Mercator BH d.o.o. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercator BH d.o.o. IT executives and key decision makers. This section highlights Mercator BH d.o.o.'s latest recorded technology evaluations, including Roller Software for Customer Experience on 2026-03-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercator BH d.o.o. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-11 | Mercator BH d.o.o. | Evaluated | Roller Software | Roller Software | Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Mercator BH d.o.o. Technographics
Mercator BH d.o.o. is a Retail organization based in Bosnia and Herzegovina,
with around 130 employees and annual revenues of $28.0 million.
Mercator BH d.o.o. operates a diverse technology stack with applications such as
Oracle Retail (ex Retek), Microsoft 365 and SilverStripe CMS,
covering areas like Retail Management, Collaboration and Web Content Management.
Mercator BH d.o.o. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Microsoft and SilverStripe Ltd..
Mercator BH d.o.o. recently adopted applications including
Oracle Retail (ex Retek) in 2019, SilverStripe CMS in 2018 and Microsoft 365 in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercator BH d.o.o.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercator BH d.o.o.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercator BH d.o.o. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.