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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Metropole Europeenne De Lille Data, Technology Stack, and Enterprise Applications
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Red Hat Legacy Red Hat Enterprise Linux Apps Development PaaS n/a 2013 2013
Transactional Email PaaS 2016 2016
Transactional Email PaaS 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Brightcove Legacy Brightcove Audio Video and Web Conferencing Collaboration n/a 2013 2013
Audio Video and Web Conferencing Collaboration 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Orange Business Services Legacy Orange Flexible Contact Center Call Center CRM n/a 2023 2023 In 2023, Metropole Europeenne De Lille deployed Orange Flexible Contact Center as a Call Center implementation on its public website to centralize citizen engagement channels. Metropole Europeenne De Lille Orange Flexible Contact Center Call Center is positioned to handle web originated contacts and direct those interactions into municipal service desks and front office contact points for the metropolitan administration. The Orange Flexible Contact Center implementation is configured with core Call Center capabilities typical for the category, including omnichannel routing, interactive voice response, automatic call distribution, skill based routing, queue management, call recording, and management dashboards. Configuration includes agent desktop setups and queue rules tailored to municipal service types, and the platform is used to orchestrate web based contact flows such as webchat and click to call features from the public site. Integration is explicitly implemented on the Lille metropolitan website to capture inbound voice and web interactions and route them into Orange Flexible Contact Center for handling by assigned agent groups. Operational coverage is focused on citizen services and municipal contact functions, consolidating web originated interactions into the contact center platform for consistent handling. Governance emphasizes centralized routing rule configuration, agent profile management, shift scheduling processes, and supervisor monitoring through the contact center dashboards. Operational workflows were adjusted to route web originated service requests into existing queues and to align agent responsibilities with online service intake and municipal service categories.
Digital Advertising Platform CRM 2023 2023
Marketing Analytics CRM 2007 2007
Marketing Automation CRM 2023 2023
Tag Management CRM 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Content Delivery Network IaaS 2024 2024
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Content Management Content Management 2015 2015
Web Content Management Content Management 2017 2017
Web Content Management Content Management 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Identity and Access Management (IAM) CyberSecurity 2024 2024
Secure Email Gateways (SEGs) CyberSecurity 2016 2016
Secure Sockets Layer (SSL) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Metropole Europeenne De Lille
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Metropole Europeenne De Lille Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Metropole Europeenne De Lille Technographics

Metropole Europeenne De Lille is a Government organization based in France, with around 2400 employees and annual revenues of $2.86 billion.

Metropole Europeenne De Lille operates a diverse technology stack with applications such as Red Hat Enterprise Linux, Brightcove and Orange Flexible Contact Center, covering areas like Apps Development, Audio Video and Web Conferencing and Call Center.

Metropole Europeenne De Lille has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Red Hat, Brightcove and Orange Business Services.

Metropole Europeenne De Lille recently adopted applications including Cloudflare CDN in 2024, Microsoft Entra ID (formerly Azure Active Directory) in 2024 and Orange Flexible Contact Center in 2023, highlighting its ongoing modernization strategy.

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Our research team continuously updates Metropole Europeenne De Lille’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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