Lille, 59040,
France
Metropole Europeenne De Lille Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Metropole Europeenne De Lille and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Metropole Europeenne De Lille employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Metropole Europeenne De Lille has purchased the following applications: Red Hat Enterprise Linux for Apps Development in 2013, Brightcove for Audio Video and Web Conferencing in 2013, Orange Flexible Contact Center for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Metropole Europeenne De Lille is running and its propensity to invest more and deepen its relationship with Red Hat , Brightcove , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Metropole Europeenne De Lille revenues, which have grown to $2.86 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Metropole Europeenne De Lille intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Red Hat | Legacy | Red Hat Enterprise Linux | Apps Development | PaaS | n/a | 2013 | 2013 | ||
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Brightcove | Legacy | Brightcove | Audio Video and Web Conferencing | Collaboration | n/a | 2013 | 2013 | ||
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Orange Business Services | Legacy | Orange Flexible Contact Center | Call Center | CRM | n/a | 2023 | 2023 | In 2023, Metropole Europeenne De Lille deployed Orange Flexible Contact Center as a Call Center implementation on its public website to centralize citizen engagement channels. Metropole Europeenne De Lille Orange Flexible Contact Center Call Center is positioned to handle web originated contacts and direct those interactions into municipal service desks and front office contact points for the metropolitan administration. The Orange Flexible Contact Center implementation is configured with core Call Center capabilities typical for the category, including omnichannel routing, interactive voice response, automatic call distribution, skill based routing, queue management, call recording, and management dashboards. Configuration includes agent desktop setups and queue rules tailored to municipal service types, and the platform is used to orchestrate web based contact flows such as webchat and click to call features from the public site. Integration is explicitly implemented on the Lille metropolitan website to capture inbound voice and web interactions and route them into Orange Flexible Contact Center for handling by assigned agent groups. Operational coverage is focused on citizen services and municipal contact functions, consolidating web originated interactions into the contact center platform for consistent handling. Governance emphasizes centralized routing rule configuration, agent profile management, shift scheduling processes, and supervisor monitoring through the contact center dashboards. Operational workflows were adjusted to route web originated service requests into existing queues and to align agent responsibilities with online service intake and municipal service categories. | |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2007 | 2007 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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