Metropolitan Opera Association
30 Lincoln Center,
New York, 10023, NY,
United States
New York, 10023, NY,
United States
1 212-362-6000
Leisure and Hospitality
Metropolitan Opera Association Technographics
Metropolitan Opera Association Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Metropolitan Opera Association and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Metropolitan Opera Association employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Metropolitan Opera Association has purchased the following applications: Infor Lawson for ERP Financial in 2013, Lever by Employ for Applicant Tracking System in 2020, Sojern for Guest Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Metropolitan Opera Association is running and its propensity to invest more and deepen its relationship with Infor , Employ , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Metropolitan Opera Association revenues, which have grown to $129.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Metropolitan Opera Association intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Metropolitan Opera Association Tech Stack and Enterprise Applications
Metropolitan Opera Association ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Metropolitan Opera Association implemented Infor Lawson as an ERP Financial platform to centralize Finance, Human Resources, Benefits, Payroll, and Time Accrual functions across the organization. The deployment of Infor Lawson targeted core back-office business functions and supported weekly payroll operations for a workforce of more than 2,500 employees, positioning the application as the primary transactional system for financial and payroll processing.
Infor Lawson was configured to deliver discrete modules for finance accounting, HR administration, benefits administration, payroll processing, and time accrual tracking, with Lawson Systems and Security administration layered to control role based access and auditability. The program included a front end web portal for payroll activity and employee self service functionality, and project level configuration work managed user training and process documentation for HR and payroll teams.
The Lawson implementation operated alongside a set of custom and packaged systems, integrating operational workflows with MetOS for artistic scheduling and planning, MPS as a payroll front end web portal, HDTracking for ticket sales data collection, SAP BPC for planning and consolidation, and SAP Crystal Reports for business intelligence reporting. Supplemental Microsoft Access solutions and SharePoint driven electronic forms were used to replace paper workflows and to bridge data collection and reporting between Infor Lawson and the organization specific applications.
Governance for the Infor Lawson deployment included direct supervision of system administrators and analysts, project management for initial implementations and ongoing maintenance, and a one year transition program to stabilize Payroll operations while training new management. The program delivered a replacement of paper centric HR and payroll processes with web based employee self service and electronic workflows, and maintained ongoing business rule integration to accommodate multi union labor agreements and regulatory changes such as the Earned Sick Time Act and the Affordable Care Act.
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Metropolitan Opera Association HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Metropolitan Opera Association deployed Lever by Employ, an Applicant Tracking System, on its website. The Lever by Employ implementation is a cloud-hosted SaaS career site integration that centralizes online job postings and application intake for the Metropolitan Opera Association, supporting hiring activity for the 2,500-employee organization in the United States.
The deployment leveraged core Applicant Tracking System capabilities, including job requisition and posting management, candidate tracking and pipeline management, embedded application flows on the public career site, interview scheduling and collaborative hiring workflows, and hiring data export and reporting functions. Operational governance focused on centralizing talent acquisition and HR workflows, enforcing structured requisition approvals and interview processes, and routing candidate pipelines through Lever for consistent hiring team collaboration and compliance.
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Benefits Administration | HCM |
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2013 | 2013 |
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Core HR | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2010 | 2010 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Workforce Scheduling | HCM |
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2019 | 2020 |
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Metropolitan Opera Association ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Metropolitan Opera Association implemented Sojern as a Guest Management solution on its public website. The deployment concentrated on embedding Sojern within site pages to capture visitor interactions and support online guest engagement across ticketing and patron-facing pages.
Sojern was configured to deliver category-aligned capabilities such as audience segmentation, session tracking, and onsite personalization workflows, enabling marketing and patron services teams to better identify and manage visitors. Configuration emphasized client-side tagging, consent-aware data capture, and alignment with site-level analytics collection to maintain consistent visitor signals.
Operational coverage was limited to the Metropolitan Opera Association public website and affected marketing, box office, and patron services functions. Governance focused on web tagging standards, privacy and consent handling, and phased rollout by page template with verification against existing analytics and ticketing workflows.
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Metropolitan Opera Association AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Metropolitan Opera Association Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Metropolitan Opera Association Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Metropolitan Opera Association CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Metropolitan Opera Association EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2013 | 2013 |
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Metropolitan Opera Association IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Metropolitan Opera Association CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Metropolitan Opera Association
| First Name | Last Name | Title | Function | Department | Phone | |
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Assistant HR Manager, Employee Relations | Manager | HR | |
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Labor Relations Manager | Manager | HR | |
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Asisstant Director, HR Operations | Director | HR | |
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Director of Payroll | Director | HR | |
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Talent Acquisition Specialist | Manager | HR | |
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General Counsel/Assistant General Manager, Legal, Labor and HR | Manager | HR | |
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Benefits Manager | Manager | HR | |
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Chief Human Resources Officer | CXO | HR | |
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Payroll Assistant Manager | Manager | HR | |
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Benefits Manager | Manager | HR | |
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Apps Being Evaluated by Metropolitan Opera Association Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Metropolitan Opera Association IT executives and key decision makers. This section highlights Metropolitan Opera Association's latest recorded technology evaluations, including SAP Concur Expense for Expense Management on 2025-05-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Metropolitan Opera Association digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-20 | Metropolitan Opera Association | Evaluated | SAP | SAP Concur Expense | Expense Management | ERP |
FAQ - APPS RUN THE WORLD Metropolitan Opera Association Technographics
Metropolitan Opera Association is a Leisure and Hospitality organization based in United States,
with around 2500 employees and annual revenues of $129.0 million.
Metropolitan Opera Association operates a diverse technology stack with applications such as
Infor Lawson, Lever by Employ and Sojern,
covering areas like ERP Financial, Applicant Tracking System and Guest Management.
Metropolitan Opera Association has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Employ and Sojern.
Metropolitan Opera Association recently adopted applications including
Hotjar in 2022, Cloudflare CDN in 2022 and Lever by Employ in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Metropolitan Opera Association’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Metropolitan Opera Association’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Metropolitan Opera Association technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.