Middlesex University
Middlesex University Technographics
Middlesex University Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Middlesex University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3355 Middlesex University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Middlesex University has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, e2s Case Management for Case Management in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Middlesex University is running and its propensity to invest more and deepen its relationship with Oracle , Engage2Serve , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Middlesex University revenues, which have grown to $178.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Middlesex University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Middlesex University Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2014 |
In 2013, Middlesex University implemented Oracle E-Business Suite to support core ERP Financial functions across its campus operations. The initial deployment targeted university-wide finance users and the central finance service, establishing a consolidated platform for transaction processing and financial control.
Configuration work focused on Oracle E-Business Suite version 12.1.3 and covered principal financial modules, including General Ledger, Accounts Payable, Accounts Receivable, Purchasing, and Projects. Implementation tasks included creating and maintaining user accounts and responsibilities, enforcing role-based access aligned to audit requirements, and configuring module-specific controls for subledger transaction processing.
Operational support was delivered as first and second line functional support for university users, with a structured escalation path that used My Oracle Support to raise Service Requests, pursue patches, code fixes, and data fixes, and follow issues to resolution. Day to day operations included troubleshooting month end activities, managing open and close periods, and providing training for Purchasing Card claims, iProcurement, AR and AP workflows.
Governance and delivery practices incorporated drafting functional specifications, authoring test scripts, performing system testing and facilitating user acceptance testing, along with periodic patch application and updates to Oracle procedure documents and training materials. The rollout emphasized ongoing maintenance and incremental functional enhancements to sustain the ERP Financial environment across Middlesex University.
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Engage2Serve | Legacy | e2s Case Management | Case Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Middlesex University deployed e2s Case Management from Engage2Serve as a centralized Case Management platform. Engage2Serve hosts the university's alumni database and powers the UniHelp central student helpdesk, consolidating multiple helpdesk systems into a single platform to support student services and alumni CRM across the United Kingdom.
The e2s Case Management implementation centralized case logging and workflow orchestration for IT and student-facing service desks, and incorporated knowledge management and reporting capabilities to improve incident resolution and service analytics. The deployment supported alumni relationship management functions by hosting the alumni database within the same platform, enabling unified case records and CRM-style service interactions.
Governance and operational rollout focused on consolidating helpdesk operations into UniHelp, streamlining processes for IT services and student services teams, and standardizing reporting and knowledge base governance. The project delivered measurable productivity and satisfaction gains as stated by the vendor and university, and scaled operational coverage across student services and alumni CRM in the United Kingdom.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Middlesex University implemented Microsoft 365 as its Collaboration platform and exposed Microsoft 365 components on the institution website. The deployment established Microsoft 365 as the primary Collaboration application supporting campus communications and document sharing across the organization.
The Microsoft 365 implementation encompassed core collaboration capabilities typical of the suite, including Exchange Online for institutional email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous collaboration, and OneDrive for Business for personal file storage. Configuration work focused on tenant provisioning, mailbox and site collection configuration, Teams channel structures, and document library governance to support academic and administrative workflows.
Integration with the university website surfaced Microsoft 365 artifacts and services, indicating web-facing content or embedded collaboration elements and linkage to Microsoft identity services for account access. Operational coverage included IT services, academic faculties, administrative departments, and student services in the United Kingdom, governed through centralized tenancy administration, role based access controls, and Microsoft 365 lifecycle controls for sites and Teams.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Middlesex University
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Middlesex University Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Middlesex University Technographics
Middlesex University is a Education organization based in United Kingdom,
with around 3355 employees and annual revenues of $178.0 million.
Middlesex University operates a diverse technology stack with applications such as
Oracle E-Business Suite, e2s Case Management and Microsoft 365,
covering areas like ERP Financial, Case Management and Collaboration.
Middlesex University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Engage2Serve and Microsoft.
Middlesex University recently adopted applications including
e2s Retain Success CRM in 2021, Lumen Black Lotus Labs in 2021 and e2s Case Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Middlesex University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Middlesex University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Middlesex University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.