Miller Industries, Inc.
8503 Hilltop Drive,
Ooltewah, 37363, TN,
United States
Ooltewah, 37363, TN,
United States
1 818-244-8080
Automotive
Miller Industries, Inc. Technographics
Miller Industries, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Miller Industries, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1421 Miller Industries, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Miller Industries, Inc. has purchased the following applications: Infor CloudSuite Workforce Management (WFM) for Workforce Management in 2018, Infor CloudSuite Automotive for Automotive ERP in 2018, Zoho SalesIQ for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Miller Industries, Inc. is running and its propensity to invest more and deepen its relationship with Infor , Zoho Corp. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Miller Industries, Inc. revenues, which have grown to $717.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Miller Industries, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Miller Industries, Inc. Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor CloudSuite Workforce Management (WFM) | Workforce Management | HCM | n/a | 2018 | 2018 |
Miller Industries implemented Infor CloudSuite Workforce Management in 2018 as part of a broader Infor multi-tenant cloud deployment. The implementation included Infor LN global ERP cloud, Infor CloudSuite Automotive, Infor CloudSuite Workforce Management, Infor OS, the Infor Data Lake, the Infor Coleman AI Platform, and Birst analytics to create an integrated cloud architecture.
Infor CloudSuite Workforce Management was configured to deliver core Workforce Management capabilities such as workforce forecasting, scheduling, time and attendance data consolidation, and labor planning tied to operational workflows. Configuration work emphasized data ingestion pipelines and orchestration using Infor OS to standardize event streams and workforce telemetry before landing in the Infor Data Lake for analytics.
Integrations were organized around Infor LN and CloudSuite Automotive to align master data and transactional labor events with analytics and planning. The Coleman AI Platform and Birst analytics were positioned to combine internal and external data sets to more precisely analyze and forecast workforce and business performance and to better manage business processes, an outcome described in the implementation notes. Governance efforts focused on centralized data governance and cloud service orchestration to support cross-functional workforce planning across the organization.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor CloudSuite Automotive | Automotive ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Miller Industries implemented Infor CloudSuite Automotive as its Automotive ERP platform, deploying a full Infor multi-tenant cloud environment. The deployment centers on Infor LN global ERP capabilities delivered through Infor CloudSuite Automotive to support manufacturing, supply chain, and finance functions.
The implementation bundles Infor CloudSuite Workforce Management, Infor OS, the Infor Data Lake, the Infor Coleman AI Platform, and Birst analytics, creating an integrated stack for ERP transactions, workforce management, data orchestration, AI-assisted analytics, and business intelligence. Functional modules configured include core ERP financials and shop floor management, workforce scheduling and time capture, centralized data ingestion into the Infor Data Lake, and analytical modeling and reporting using Coleman AI and Birst.
Architecturally the solution is multi-tenant cloud hosted by Infor, with Infor OS providing integration and process orchestration across modules, and the Infor Data Lake aggregating internal and external data sets for downstream analytics. Operational coverage targets manufacturing and service operations, finance, and workforce planning across Miller Industries operations in the United States.
Governance and operational process changes focused on centralized data management, standardized orchestration of workflows through Infor OS, and new analytic workflows for workforce and business performance forecasting. The stated outcome is improved ability to combine internal and external data sets to more precisely analyze and forecast workforce and business performance while better managing business processes using Infor CloudSuite Automotive, Coleman AI, and Birst analytics.
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Manufacturing ERP | ERP Services and Operations |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Miller Industries, Inc. deployed Zoho SalesIQ on its public website. Miller Industries, Inc. implemented Zoho SalesIQ, a Chatbots and Conversational AI application, to enable real time visitor engagement and capture inbound sales and support interactions.
The deployment uses a web embedded chat widget and Zoho SalesIQ conversational modules, configured for automated bot responses, live agent chat, visitor tracking, and canned response templates. Configuration aligns with Chatbots and Conversational AI workflows, including chat routing rules and an analytics dashboard for conversation monitoring and session context.
Operational responsibility is assigned to sales and customer service teams, and the implementation introduced conversational workflows to triage inbound inquiries into sales leads or support queues. Governance changes include defined ownership for chat sessions, standard response processes, and the use of Zoho SalesIQ reporting to inform staffing and escalation procedures.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2024 | 2024 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Miller Industries, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Miller Industries, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Miller Industries, Inc. IT executives and key decision makers. This section highlights Miller Industries, Inc.'s latest recorded technology evaluations, including Infor Enwisen HR Service Delivery for HR Service Delivery on 2026-03-18, Freshservice for IT Service Management on 2025-07-09, and Centage Planning Maestro Financial Consolidation for Financial Consolidation and Close on 2025-05-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Miller Industries, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Miller Industries, Inc. Technographics
Miller Industries, Inc. is a Automotive organization based in United States,
with around 1421 employees and annual revenues of $717.0 million.
Miller Industries, Inc. operates a diverse technology stack with applications such as
Infor CloudSuite Workforce Management (WFM), Infor CloudSuite Automotive and Zoho SalesIQ,
covering areas like Workforce Management, Automotive ERP and Chatbots and Conversational AI.
Miller Industries, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor and Zoho Corp..
Miller Industries, Inc. recently adopted applications including
Freshservice in 2024, Zoho SalesIQ in 2022 and Zoho Analytics (ex Zoho Reports) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Miller Industries, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Miller Industries, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Miller Industries, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.