List of Infor Enwisen HR Service Delivery Customers
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United States
Since 2010, our global team of researchers has been studying Infor Enwisen HR Service Delivery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infor Enwisen HR Service Delivery for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infor Enwisen HR Service Delivery for HR Service Delivery include: Walgreens Boots Alliance, a United States based Retail organisation with 312000 employees and revenues of $147.70 billion, University of California, a United States based Education organisation with 48700 employees and revenues of $9.05 billion, Paychex, a United States based Professional Services organisation with 19000 employees and revenues of $5.57 billion, Mohegan Sun, a United States based Leisure and Hospitality organisation with 11000 employees and revenues of $1.10 billion and many others.
Contact us if you need a completed and verified list of companies using Infor Enwisen HR Service Delivery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The Infor Enwisen HR Service Delivery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mohegan Sun | Leisure and Hospitality | 11000 | $1.1B | United States | Infor | Infor Enwisen HR Service Delivery | HR Service Delivery | 2011 | n/a |
In 2011, Mohegan Sun implemented Infor Enwisen HR Service Delivery. The deployment combined Infor Enwisen HR Service Delivery and Infinium Self Service to provide an HR Service Delivery platform that empowers employees with self-service access and formalizes HR request handling across the organization.
The implementation centered on employee self-service, HR case management, knowledge management, and workflow automation, with Infinium Self Service providing the employee-facing interface and Infor Enwisen HR Service Delivery orchestrating service requests and HR workflows. Configuration work focused on cataloging HR services, establishing ticketing and escalation rules, and enabling searchable knowledge resources to reduce ad hoc inquiries. Integrations were confined to the stated Infor components, and governance emphasized process standardization and role based access controls for HR administrators and employees to manage service levels and change control.
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Paychex | Professional Services | 19000 | $5.6B | United States | Infor | Infor Enwisen HR Service Delivery | HR Service Delivery | 2013 | n/a |
In 2013 Paychex implemented Infor Enwisen HR Service Delivery as a centralized HR Service Delivery platform to consolidate employee inquiries and service workflows across its HR and benefits operations. The deployment of Infor Enwisen HR Service Delivery was positioned to support Paychex’s large professional services footprint in the United States and to align HR case handling with existing web based application patterns used by the company.
Configuration emphasis for Infor Enwisen HR Service Delivery included case management, knowledge management, an employee self service portal, a service catalog and workflow automation for ticket routing and escalation. The Infor Enwisen HR Service Delivery implementation reflected typical HR Service Delivery functional modules, with configuration work to map HR inquiry types, SLA driven routing, and knowledge article publishing for benefits and payroll questions.
Integrations were explicitly aligned with Paychex business platforms and web based applications, including Oracle E Business Suite and Business Objects for HR and reporting integrations, and connectivity to BeneTrac, QuickArrow and various health care provider and HRIS systems for benefits and provider data exchange. These integrations supported operational data flows between Infor Enwisen HR Service Delivery and payroll, benefits administration and accounting systems, enabling consolidated case context for service agents.
Governance focus centered on formalizing case lifecycle rules, role based routing and escalation paths across benefits, payroll processing, accounting and operations teams, and on feeding standardized reporting into Business Objects. Implementation work emphasized operational alignment of service catalog entries with HR roles and documented workflows to support consistent handling of employee inquiries.
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University of California | Education | 48700 | $9.1B | United States | Infor | Infor Enwisen HR Service Delivery | HR Service Delivery | 2013 | n/a |
In 2013, University of California implemented Infor Enwisen HR Service Delivery to support the UCPath Center Project. The Infor Enwisen HR Service Delivery implementation addressed HR Service Delivery requirements for centralized HR operations, providing a structured platform for intake, case management, and knowledge-driven employee inquiries related to UCPath support.
The deployment focused on core HR service delivery capabilities typical of the category, including a searchable knowledge base, a user-facing service portal, service request cataloging, case management and workflow automation for routing HR inquiries to UCPath support teams. Configuration work emphasized service taxonomy, role-based access for HR agents, and SLA-driven assignment rules to standardize response and escalation workflows.
Operational coverage centered on UCPath Center operations and HR service desks across the University of California system, with the application supporting HR operational staff and contact center agents. Governance measures were instituted to centralize knowledge management and standardize service processes, and the rollout aligned system configuration with UCPath operational workflows and support procedures.
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Retail | 312000 | $147.7B | United States | Infor | Infor Enwisen HR Service Delivery | HR Service Delivery | 2010 | n/a |
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