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Minor Hotel Group
Location
88 The PARQ Building, Ratchadaphisek Road, Khlong Toei,
Bangkok, 10110,
Thailand
Website
https://www.minorhotels.com/
Phone
66 2 365 7500
Artw industry
Leisure and Hospitality
Employee
Revenue

Minor Hotel Group Technographics

Minor Hotel Group Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Minor Hotel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42180 Minor Hotel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Minor Hotel Group has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2007, Skillsoft Percipio Platform for Learning and Development, Skills Intelligence in 2014, Shiji ReviewPro Auto Case Management for Case Management in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Minor Hotel Group is running and its propensity to invest more and deepen its relationship with Oracle , Zoho Corp. , 2C2P or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Minor Hotel Group revenues, which have grown to $4.31 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Minor Hotel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Minor Hotel Group Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle E-Business Suite ERP Financial ERP Financial Management n/a 2007 2008
Expense Management ERP Financial Management 2008 2009
Expense Management ERP Financial Management 2022 2022
Payment Processing ERP Financial Management 2016 2016
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Skillsoft Legacy Skillsoft Percipio Platform Learning and Development, Skills Intelligence HCM n/a 2014 2014
Performance and Goal Management HCM 2015 2016
Recruiting, Applicant Tracking System HCM 2019 2019
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Shiji Group Legacy Shiji ReviewPro Auto Case Management Case Management ERP Services and Operations n/a 2016 2016
In 2016, Minor Hotel Group onboarded ReviewPro and implemented Shiji ReviewPro Auto Case Management as the Case Management backbone for centralized guest feedback handling and service recovery. The deployment anchored ReviewPro alongside the Guest Experience Improvement Suite to unify monitoring, survey collection, automated case routing, and operational escalation workflows. The implementation encompassed ReviewPro modules including Online Reputation Management ORM with semantic analysis and the Global Review Index, Guest Satisfaction Surveys GSS for in-stay and post-stay feedback, and Shiji ReviewPro Auto Case Management to automate assignment and tracking of guest issues. Auto Case Management applied business rules to route cases to operational owners, and the combined suite provided instrumentation for both immediate service recovery and trend analysis across properties. Integration scope explicitly included linking survey results with the hotels PMS to correlate feedback to specific room numbers and guest segments, and to increase review collection via the TripAdvisor Review Collection Program. The project began with a beta at select properties to validate rules and tooling, the learnings from which were codified into standard operating procedures and prepared for groupwide rollout to all hotels. Governance was formalized through SOPs that became the basis for online training and onboarding of team members and new properties, embedding ReviewPro into guest management processes and service recovery workflows. Outcomes reported in the implementation narrative include strengthened operational consistency, tighter issue resolution through automated case routing, an elevated guest experience, and an associated uplift in revenue as a direct objective of the integrated solution.
Hospitality ERP ERP Services and Operations 2017 2017
Hotel Property Management ERP Services and Operations 2021 2022
Point Of Sale ERP Services and Operations 2021 2022
Reservation and Booking Management ERP Services and Operations 2016 2016
Travel Management ERP Services and Operations 2022 2022
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Chatbots and Conversational AI AI-Powered Application 2015 2016
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2018 2018
Analytics and BI Analytics and BI 2021 2022
Analytics and BI Analytics and BI 2023 2023
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2015 2015
Event Management Collaboration 2021 2022
Survey and Questionnaire Collaboration 2016 2016
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2022
Web Content Management Content Management 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2021 2022
Customer Data Platform CRM 2019 2020
Customer Engagement CRM 2017 2017
Customer Experience CRM 2015 2015
Customer Experience CRM 2016 2016
Customer Loyalty CRM 2017 2017
Customer Support CRM 2017 2017
Customer Support CRM 2015 2015
Customer Support CRM 2015 2015
Marketing Analytics CRM 2015 2015
Marketing Automation CRM 2019 2020
Marketing Automation CRM 2021 2022
Tag Management CRM 2019 2019
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
EPM EPM 2010 2011
Procurement
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Procurement Procurement 2008 2009
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2021 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Minor Hotel Group
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Minor Hotel Group Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Minor Hotel Group Technographics

Minor Hotel Group is a Leisure and Hospitality organization based in Thailand, with around 42180 employees and annual revenues of $4.31 billion.

Minor Hotel Group operates a diverse technology stack with applications such as Oracle E-Business Suite, Skillsoft Percipio Platform and Shiji ReviewPro Auto Case Management, covering areas like ERP Financial, Learning and Development, Skills Intelligence and Case Management.

Minor Hotel Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, Skillsoft and Shiji Group.

Minor Hotel Group recently adopted applications including Oracle Hospitality OPERA Reporting and Analytics in 2023, Zoho Expense in 2022 and Zoho Travel in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Minor Hotel Group’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Minor Hotel Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Minor Hotel Group technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.