Mitel
4000 Innovation Drive,
Kanata, K2K 3K1, ON,
Canada
Kanata, K2K 3K1, ON,
Canada
1 613-592-2122
Professional Services
Mitel Technographics
Mitel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mitel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4200 Mitel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mitel has purchased the following applications: SAP Concur Invoice Capture for AP Automation in 2017, Workday Absence Management for Absence and Leave Management in 2015, TeamSupport SnapEngage for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mitel is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mitel revenues, which have grown to $1.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mitel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mitel Tech Stack and Enterprise Applications
Mitel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice Capture | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017 Mitel implemented SAP Concur Invoice Capture as part of an AP Automation rollout to centralize invoice intake and accounts payable processing. The deployment placed SAP Concur Invoice Capture at the center of Mitel's AP and Travel and Expenses workflows, aligning capture, validation, and routing with existing AP owner and approver structures.
The implementation emphasized operational capture capabilities, including forwarding supplier invoices to designated Concur capture addresses, document scanning and OCR verification, and automated PO versus non PO checks. Functional activities documented in the environment include assigning invoices to owners or approvers, resolving cost center and GL code exceptions, duplicate detection and handling, and identifying non captured invoices for recapture.
Operational integrations and escalation patterns were formalized, with the AP_Invoices team operating a centralized capture inbox and running query reports such as duplicate reports, holding payments and current status reports. Invoice recapture processes were executed by sending emails to the Concur SAP team to request reprocessing of rejected, ignored, or document separation failure items, while vendor payment queries were handled across Mitel's global footprint through the same capture and assignment workflows.
Governance and process controls were implemented through role level responsibilities, including a pre payment auditor function for T and E, Concur expert responsibilities for audit flags and review and progress functions, ad hoc payment processing and issuing cash advances, and support tasks such as new profile creation and access changes. These controls routed exceptions to named approvers and to the Concur SAP team for technical recapture, embedding operational ownership into the AP Automation landscape.
|
|
|
|
|
ERP Financial | ERP |
|
2010 | 2010 |
|
|
|
|
|
ERP Financial | ERP |
|
2010 | 2010 |
|
|
|
|
|
Expense Management | ERP |
|
2014 | 2014 |
|
Mitel HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2015 | 2015 |
In 2015, Mitel implemented Workday Absence Management, deploying the Workday Absence Management application to address Absence and Leave Management needs within the HR organization. The implementation tied the absence and leave capability into broader Workday HCM practices to centralize absence workflows and employee time-off lifecycle management.
Workday Absence Management was configured alongside core Workday module workstreams, including HCM, Time Tracking, Compensation, Talent and Recruiting, and Performance review functionality. Configuration work included centralized business processes for hire and onboarding flows that interact with absence eligibility, condition rules for review templates, and organizational structure configuration to ensure absence entitlements followed supervisory and position-based staffing models.
Integrations emphasized inbound EIB integrations and collaboration with the IT team to connect Workday with other HR and enterprise tools, supporting efficient employee data loads and transactional updates. The project leveraged advanced and custom Workday reporting, calculated fields, and worker data sources to provide absence reporting and to validate entitlement calculations, while providing key user support for HR transactional data entry and exception handling.
Governance included configuring Workday security roles and groups to enforce confidentiality and segregation of duties, documenting process flows to align with statutory and business process requirements, and establishing stakeholder communication channels for process change requests. Implementation work also covered supervisory organization design, position management and organization assignments to align absence policies with operational staffing models.
|
|
|
|
|
Applicant Tracking System | HCM |
|
2014 | 2014 |
|
|
|
|
|
Compensation Management | HCM |
|
2015 | 2015 |
|
|
|
|
|
Core HR | HCM |
|
2015 | 2015 |
|
|
|
|
|
Learning and Development | HCM |
|
2015 | 2015 |
|
|
|
|
|
Learning and Development | HCM |
|
2019 | 2019 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2015 | 2015 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2015 | 2015 |
|
Mitel AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Mitel implemented TeamSupport SnapEngage on its public website to introduce conversational support and web-based engagement. TeamSupport SnapEngage provides Chatbots and Conversational AI functionality including an embedded chat widget, conversational flow orchestration, live agent handoff and scripted response libraries to support customer service and lead capture. The deployment emphasized web channel instrumentation and real-time customer interactions.
Operational scope centered on customer-facing digital channels, with business functions impacted including customer support and pre-sales inquiry handling. Governance and process control were organized around conversational content management, chat routing rules and web channel administration, with support and sales teams operating the application to manage sessions and conversation templates. The implementation aligns Mitel TeamSupport SnapEngage Chatbots and Conversational AI with enterprise web support workflows.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
|
|
|
|
Natural Language Processing | AI-Powered Application |
|
2024 | 2024 |
|
Mitel Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2013 | 2013 |
|
Mitel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Event Management | Collaboration |
|
2014 | 2014 |
|
Mitel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2018 | 2018 |
|
Mitel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2019 | 2019 |
|
|
|
|
|
Account Based Marketing, Sales Engagement | CRM |
|
2018 | 2018 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2012 | 2012 |
|
Mitel ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
Mitel PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2020 | 2020 |
|
Mitel SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2019 | 2019 |
|
Mitel TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2020 | 2020 |
|
Mitel PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
Mitel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Mitel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Mitel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Human Resources Officer | CXO | HR | |
|
|
|
Senior Vice President, Human Resources | VP | HR | |
|
|
|
Vice President, Total Rewards and Global HR Field Operations | VP | Operations | |
|
|
|
VP Organizational Development & Talent | VP | HR | |
|
|
|
Director, HR Business Partner - Mobile Division | Director | HR | |
|
|
|
SAP BW/BI Manager | Manager | IT | |
|
|
|
Director, Enterprise Product Development | Director | Finance | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
Executive Vice President, Global Sales & Services | VP | Sales | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Global Vice President of Sales | VP | Finance | |
|
|
|
Vice President Enterprise Sales & Field Services Americas | VP | Sales | |
|
|
|
EVP, Business Development | VP | Finance | |
|
|
|
Lead Salesforce Business Administrator | Manager | Marketing | |
|
|
|
Senior Business Process Salesforce Analyst - Salesforce Administrator | Manager | Marketing | |
|
|
|
Salesforce Business Administrator | Manager | Marketing | |
|
|
|
Sr. Salesforce Administrator and Business Analyst | Manager | Marketing | |
|
Apps Being Evaluated by Mitel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mitel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mitel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mitel Technographics
Mitel is a Professional Services organization based in Canada,
with around 4200 employees and annual revenues of $1.12 billion.
Mitel operates a diverse technology stack with applications such as
SAP Concur Invoice Capture, Workday Absence Management and TeamSupport SnapEngage,
covering areas like AP Automation, Absence and Leave Management and Chatbots and Conversational AI.
Mitel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and TeamSupport.
Mitel recently adopted applications including
Grammarly Business in 2024, Cisco Webex Meetings in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mitel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mitel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mitel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.