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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

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● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

Mitel
Location
4000 Innovation Drive,
Kanata, K2K 3K1, ON,
Canada
Website
https://www.mitel.com/
Phone
1 613-592-2122
Artw industry
Professional Services
Employee
Revenue

Mitel Technographics

Mitel Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Mitel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4200 Mitel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Mitel has purchased the following applications: SAP Concur Invoice Capture for AP Automation in 2017, Workday Absence Management for Absence and Leave Management in 2015, TeamSupport SnapEngage for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Mitel is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Mitel revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mitel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Mitel Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP Concur Invoice Capture AP Automation ERP Financial Management n/a 2017 2017
In 2017 Mitel implemented SAP Concur Invoice Capture as part of an AP Automation rollout to centralize invoice intake and accounts payable processing. The deployment placed SAP Concur Invoice Capture at the center of Mitel's AP and Travel and Expenses workflows, aligning capture, validation, and routing with existing AP owner and approver structures. The implementation emphasized operational capture capabilities, including forwarding supplier invoices to designated Concur capture addresses, document scanning and OCR verification, and automated PO versus non PO checks. Functional activities documented in the environment include assigning invoices to owners or approvers, resolving cost center and GL code exceptions, duplicate detection and handling, and identifying non captured invoices for recapture. Operational integrations and escalation patterns were formalized, with the AP_Invoices team operating a centralized capture inbox and running query reports such as duplicate reports, holding payments and current status reports. Invoice recapture processes were executed by sending emails to the Concur SAP team to request reprocessing of rejected, ignored, or document separation failure items, while vendor payment queries were handled across Mitel's global footprint through the same capture and assignment workflows. Governance and process controls were implemented through role level responsibilities, including a pre payment auditor function for T and E, Concur expert responsibilities for audit flags and review and progress functions, ad hoc payment processing and issuing cash advances, and support tasks such as new profile creation and access changes. These controls routed exceptions to named approvers and to the Concur SAP team for technical recapture, embedding operational ownership into the AP Automation landscape.
ERP Financial ERP Financial Management 2010 2010
ERP Financial ERP Financial Management 2010 2010
Expense Management ERP Financial Management 2014 2014
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Workday Legacy Workday Absence Management Absence and Leave Management HCM n/a 2015 2015
Applicant Tracking System HCM 2014 2014
Compensation Management HCM 2015 2015
Core HR HCM 2015 2015
Learning and Development HCM 2015 2015
Learning and Development HCM 2019 2019
Recruiting, Applicant Tracking System HCM 2015 2015
Recruiting, Applicant Tracking System HCM 2015 2015
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TeamSupport Legacy TeamSupport SnapEngage Chatbots and Conversational AI AI-Powered Application n/a 2015 2015
Chatbots and Conversational AI AI-Powered Application 2020 2020
Natural Language Processing AI-Powered Application 2024 2024
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2013 2013
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2017 2017
Audio Video and Web Conferencing Collaboration 2021 2021
Audio Video and Web Conferencing Collaboration 2020 2020
Collaboration Collaboration 2015 2015
Event Management Collaboration 2014 2014
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
Web Content Management Content Management 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Account Based Marketing CRM 2019 2019
Account Based Marketing, Sales Engagement CRM 2018 2018
Call Tracking and Recording CRM 2017 2017
Customer Experience CRM 2017 2017
Customer Experience CRM 2019 2019
Digital Advertising Platform CRM 2014 2014
Digital Advertising Platform CRM 2019 2019
Marketing Analytics CRM 2014 2014
Marketing Automation CRM 2019 2019
Sales Automation, CRM, Sales Engagement CRM 2012 2012
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2019 2019
PPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Project Portfolio Management PPM 2020 2020
SPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Incentive Compensation Management SPM 2019 2019
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Treasury Management TRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2014 2014
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2021 2021
Cloud Storage IaaS 2019 2019
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Mitel
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Mitel Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Mitel Technographics

Mitel is a Professional Services organization based in Canada, with around 4200 employees and annual revenues of $1.30 billion.

Mitel operates a diverse technology stack with applications such as SAP Concur Invoice Capture, Workday Absence Management and TeamSupport SnapEngage, covering areas like AP Automation, Absence and Leave Management and Chatbots and Conversational AI.

Mitel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Workday and TeamSupport.

Mitel recently adopted applications including Grammarly Business in 2024, Cisco Webex Meetings in 2021 and DocuSign eSignature in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Mitel’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Mitel’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Mitel technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.