Moore and Giles
1081 Tannery,
Row Forest, 24551, VA,
United States
Row Forest, 24551, VA,
United States
1 800-737-0169
Consumer Packaged Goods
Moore and Giles Technographics
Moore and Giles Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Moore and Giles and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Moore and Giles employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Moore and Giles has purchased the following applications: Sage 500 ERP (formerly MAS 500) for ERP Financial in 2016, Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Moore and Giles is running and its propensity to invest more and deepen its relationship with Sage , Affirm , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Moore and Giles revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Moore and Giles intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Moore and Giles Tech Stack and Enterprise Applications
Moore and Giles ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 500 ERP (formerly MAS 500) | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Moore and Giles implemented Sage 500 ERP (formerly MAS 500) to support core ERP Financial operations across its Bags, Accessories, and Furniture divisions. The deployment was positioned to centralize procurement, inventory and finance workflows while supporting multi-site production and distribution across factories worldwide and more than 15 offsite inventory locations.
The Sage 500 ERP (formerly MAS 500) configuration emphasized procurement and purchasing management, inventory management, accounts payable and accounts receivable processing, and shipping and receiving transaction workflows. Implementation included work order and purchase order processing and embedded inventory control capabilities typical of ERP Financial systems, with functional support for inventory costing, transaction posting and financial ledger flows.
Operationally the environment coexisted with Netsuite and standard Microsoft Office Suite tools, with staff using Netsuite alongside Sage 500 ERP and Excel for reporting and order processing. The system supported international communications for factories, customer service order entry via phone and web, and coordination of production runs that required quarterly in person travel to partner factories.
Governance and process changes centered on maintaining and monitoring weekly stock levels at each factory, full responsibility for creation and processing of purchase and work orders, customs compliance practices for international shipments, and quality assurance inspection workflows for leathers, hardware and finished goods. The implementation formalized inventory management across 15 plus locations, clarified time management and communication protocols with external manufacturers, and integrated purchase to pay and order fulfillment processes with customer service and accounts functions.
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Payment Processing | ERP |
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2020 | 2020 |
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Moore and Giles AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Moore and Giles deployed Zendesk Chat on their website to enable real-time customer engagement. Zendesk Chat, categorized under Chatbots and Conversational AI, was implemented as an embedded web messaging widget that appears on product and support pages to capture customer inquiries and initiate live conversations.
The implementation emphasized web-based chat routing into support and sales workflows, using the Zendesk Chat agent console for live response, chat transcript capture, and scripted reply templates. Operational coverage centralized customer-facing interactions through the website channel, affecting customer service and e-commerce functions, while governance focused on configured operational hours, transcript retention for asynchronous follow-up, and standard conversational flows to ensure consistent agent handoffs. Zendesk Chat was thus positioned as the primary conversational layer for Moore and Giles within the Chatbots and Conversational AI category.
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Moore and Giles Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Moore and Giles implemented Microsoft 365 to establish a cloud collaboration platform across the business, classified under Collaboration. Public site references indicate Moore and Giles is using Microsoft 365 on their website and surfacing Microsoft services in external web assets.
The Microsoft 365 deployment emphasized core services aligned with Collaboration, including Exchange Online for corporate email, SharePoint Online for internal content and document libraries, OneDrive for personal file sync, Microsoft Teams for chat and meetings, and Office desktop and web applications for document authoring. Configuration focused on tenant level setup, mailbox and site provisioning, Teams workspace organization, and document management practices to support marketing, product design and operations workflows.
Deployment followed a cloud first tenant architecture with Azure Active Directory for identity and access management to enable single sign on across Microsoft 365 services. Operational coverage targeted core corporate functions in the United States, and governance included user provisioning, mailbox and SharePoint site governance, Teams naming and lifecycle policies to manage collaboration sprawl and control access.
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Moore and Giles CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Donor and Fundraising Management | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Moore and Giles PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Moore and Giles IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Moore and Giles CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Moore and Giles
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Apps Being Evaluated by Moore and Giles Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Moore and Giles IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Moore and Giles digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Moore and Giles Technographics
Moore and Giles is a Consumer Packaged Goods organization based in United States,
with around 100 employees and annual revenues of $35.0 million.
Moore and Giles operates a diverse technology stack with applications such as
Sage 500 ERP (formerly MAS 500), Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Moore and Giles has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Zendesk and Microsoft.
Moore and Giles recently adopted applications including
BigCommerce in 2025, Zoominfo Platform in 2024 and WooCommerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Moore and Giles’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Moore and Giles’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Moore and Giles technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.