Mr. Cooper
8950 Cypress Waters Boulevard,
Coppell, 75019, TX,
United States
Coppell, 75019, TX,
United States
1 888-480-2432
Banking and Financial Services
Mr. Cooper Technographics
Mr. Cooper Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mr. Cooper and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8200 Mr. Cooper employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mr. Cooper has purchased the following applications: Workday Financial Management for ERP Financial in 2016, Oracle Taleo Cloud Service for Recruiting, Applicant Tracking System in 2014, ICE Mortgage Black Knight MSP for Loan Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mr. Cooper is running and its propensity to invest more and deepen its relationship with Workday , Oracle , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mr. Cooper revenues, which have grown to $3.55 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mr. Cooper intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mr. Cooper Tech Stack and Enterprise Applications
Mr. Cooper ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Microsoft Dynamics NAV | Workday Financial Management | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016, Mr. Cooper implemented Workday Financial Management, replacing Microsoft Dynamics NAV. The deployment centralized ERP Financial capabilities to support Treasury, Accounting and Corporate Finance, with a primary focus on transaction orchestration and financial control across the organization.
Workday Financial Management was configured to include Procurement module capabilities, an Online Supplier Portal, Financial Data Model configuration and an automated allocation solution for Corporate Finance monthly allocations. The project used Enterprise Interface Builder templates to load budgets and forecasts, and delivered custom reports and dashboards to meet finance stakeholder requirements.
The implementation team built and managed integrations, modifying existing EIB templates and troubleshooting integration errors, including Check Remittance Advice and ACH Remittance Advice flows. A Workday Online Supplier Portal was implemented to enable suppliers to submit invoices directly into Workday, eliminating the need for A/P to manually key invoice information, and ZenDesk was provisioned to report and track Workday and TM1 issues.
Governance and operational controls were formalized through a lead security support role that evaluated security changes and role requests to align access with task requirements, and by planning and testing Workday semi-annual releases and finance enhancements. The program also took ownership of SOX and internal audits related to Workday Finance and redesigned finance business processes to better match organizational needs.
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Mr. Cooper HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Taleo Cloud Service | Recruiting, Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Mr. Cooper implemented Oracle Taleo Cloud Service as its applicant tracking platform. The deployment positioned Oracle Taleo Cloud Service to support external candidate intake, with the application directly embedded on the company careers site to capture and manage incoming applications, consistent with the Recruiting,Applicant Tracking System category.
Configuration focused on core applicant tracking capabilities, including job requisition publishing to the public careers page, application intake and candidate profile management, workflow orchestration for recruiter and hiring manager review, and offer administration. Oracle Taleo Cloud Service was configured to enforce application screening steps and to maintain candidate records and compliant hiring workflows typical of an ATS deployment.
Operational coverage centered on corporate recruiting and talent acquisition teams, with the careers site integration enabling end-to-end candidate application flows from posting through review. The implementation impacted recruiting, HR and hiring manager workflows by centralizing job postings and application processing through Oracle Taleo Cloud Service, while preserving role-based access for recruiters and hiring stakeholders.
Governance included configuration of recruiting approvals, role and permission controls, and standardized hiring workflows to align with company policy for external hiring. The use of Oracle Taleo Cloud Service as the Recruiting,Applicant Tracking System established a single system of record for applicant data captured via the Mr. Cooper careers site.
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Analytics | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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Mr. Cooper ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Mr. Cooper implemented ICE Mortgage Black Knight MSP as its Loan Management application, establishing the platform as the core servicing and loan administration system. The ICE Mortgage Black Knight MSP deployment functioned as the operational backbone for servicing workflows across mortgage servicing and customer contact functions.
Between January 2017 and December 2018 staff leveraged ICE Mortgage Black Knight MSP to expedite payoff statement quotes including prepayment penalty and refund calculations, resolve mortgage research items using the servicing system, and initiate loan maintenance actions such as late charge waivers and due date changes. The implementation supported mortgage verifications for internal and external customers and the processing of telephone draft payments, with data input and verification performed in the servicing application.
Operational usage included cataloguing each customer interaction in the servicing system and connected tools, specifically I assist backed up by MSP Black Knight, Smart Web, and SharePoint, while documentation artifacts were maintained in Microsoft Word and Microsoft Excel. This arrangement integrated front-line contact workflows into the Loan Management system and created auditable servicing records for research and verification activities.
Business functions impacted included servicing, mortgage research, and customer service, with loan maintenance and payment processing workflows centralized in ICE Mortgage Black Knight MSP. The notes attribute a 20 percent increase in company revenue to cross-sell and up-sell conversations conducted at point of service, including refinancing discussions and customer education on FHA, Fannie Mae, and Freddie Mac PMI removal and LTV requirements.
Governance and process structuring were reflected in standardized servicing transaction types and cataloguing practices enforced inside the servicing platform, enabling consistent payoff, waiver, verification, and telephone draft workflows across operational teams.
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Mailing System | ERP Services and Operations |
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2015 | 2015 |
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Mr. Cooper AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Mr. Cooper Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Mr. Cooper Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Mr. Cooper Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2017 | 2017 |
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Mr. Cooper CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2015 | 2017 |
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Customer Support | CRM |
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2020 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2017 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2017 |
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Sales Automation, Sales Engagement | CRM |
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2016 | 2016 |
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Sales Automation, Sales Engagement | CRM |
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2019 | 2020 |
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Tag Management | CRM |
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2017 | 2017 |
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Mr. Cooper EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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Mr. Cooper ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Mr. Cooper SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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Mr. Cooper PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2018 | 2021 |
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Mr. Cooper IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Data Warehouse Appliance | IaaS |
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2018 | 2018 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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Mr. Cooper CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Next Generation Firewall | CyberSecurity |
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2017 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Mr. Cooper
| First Name | Last Name | Title | Function | Department | Phone | |
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AVP Compensation | VP | HR | |
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SVP Human Resources | VP | HR | |
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Executive Vice President & Chief Human Resources Officer | CXO | HR | |
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Vice Chairman, President & Chief Financial Officer | CXO | Finance | |
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Payroll Manager | Manager | Finance | |
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COO—Chief Operating Officer | CXO | Finance | |
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Mortgage Loan Processor | CXO | Finance | |
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VP, Digital Product Management | VP | IT | |
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Vice President Servicing Risk & Compliance | VP | Risk | |
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AVP - Sales | VP | Sales | |
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Sales Manager | Manager | Sales | |
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Sales Manager | Manager | Sales | |
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Sales Manager | Manager | Sales | |
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SVP, Talent Acquisition | VP | HR | |
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Vice President Talent Acquisition | VP | HR | |
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Talent Acquisition Manager, Onboarding | Manager | HR | |
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Managing Director HR Sales Incentive Compensation | Director | HR | |
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Incentive compensation Analyst | Manager | HR | |
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EVP & Chief Information Officer | CXO | IT | |
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SVP of Customer Care and Solutions | VP | Customer Service | |
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VP Information Technology | VP | IT | |
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VP - Enterprise Architecture and Data Engineering | VP | IT | |
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VP Enterprise / Cloud Data Architecture and Governance | VP | IT | |
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Mortgage Loan Officer | Manager | Finance | |
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Mortgage Loan Officer | Manager | Finance | |
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VP Financial Systems | VP | IT | |
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Vice President Customer Care / Solutions | VP | Customer Service | |
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SVP Customer Care & Client Delivery | VP | Customer Service | |
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Assistant Vice President Customer Operations Support | VP | Customer Service | |
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Apps Being Evaluated by Mr. Cooper Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mr. Cooper IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mr. Cooper digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Mr. Cooper Technographics
Mr. Cooper is a Banking and Financial Services organization based in United States,
with around 8200 employees and annual revenues of $3.55 billion.
Mr. Cooper operates a diverse technology stack with applications such as
Workday Financial Management, Oracle Taleo Cloud Service and ICE Mortgage Black Knight MSP,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Loan Management.
Mr. Cooper has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Oracle and ICE Mortgage Technology.
Mr. Cooper recently adopted applications including
Slack Connect in 2022, Cloudflare CDN in 2022 and MongoDB Atlas in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mr. Cooper’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mr. Cooper’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mr. Cooper technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.