AI Buyer Insights:

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

National Australia Bank Singapore
Location
12 Marina View #20-02 Asia Square Tower 2,
Singapore, 18961,
Singapore
Website
https://www.nab.com.au/sg/
Phone
65 6419 7000
Artw industry
Banking and Financial Services
Employee
Revenue

National Australia Bank Singapore Technographics

National Australia Bank Singapore Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by National Australia Bank Singapore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 National Australia Bank Singapore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that National Australia Bank Singapore has purchased the following applications: Adobe Experience Manager for Digital Asset Management in 2015, Oracle Siebel for CRM in 2020, Dynatrace APM for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems National Australia Bank Singapore is running and its propensity to invest more and deepen its relationship with Adobe Systems , DocuSign , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing National Australia Bank Singapore revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Australia Bank Singapore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

National Australia Bank Singapore Tech Stack and Enterprise Applications

National Australia Bank Singapore Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Experience Manager Digital Asset Management Content Management n/a 2015 2015
In 2015, National Australia Bank Singapore implemented Adobe Experience Manager as its Digital Asset Management solution to manage web-facing marketing and content assets on the NAB Singapore website. Adobe Experience Manager is used to centralize digital media and support content delivery for public web channels, aligning the application, company, and business function in a clear Company Application Category Business Function relationship. The deployment focuses on web-facing asset management capabilities typical of Digital Asset Management, including a centralized asset repository, metadata taxonomy and tagging, rendition generation, version control, and editorial workflows to support content authors and marketers. Adobe Experience Manager provides structured content packaging and staging to enable repeatable publishing cycles for web content. Operational scope is bounded to the NAB Singapore website, covering marketing and web content production and publication processes, with governance enforced through approval and publishing workflows. Integrations are concentrated on the website delivery layer, with Adobe Experience Manager serving as the authoritative asset store and orchestration point for content staging, lifecycle controls, and web publishing.
Digital Signing Content Management 2021 2021
National Australia Bank Singapore CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle Siebel CRM CRM n/a 2020 2020
In 2020 National Australia Bank Singapore implemented Oracle Siebel as its CRM for customer service operations in Singapore. The deployment focused on contact center agent workflows between November 2020 and January 2021, where Customer Service Advisors used Oracle Siebel to log customer queries and access banking information in real time. Oracle Siebel was configured to support case logging, customer profile access, and contact management, enabling case lifecycle tracking and after call work state management. Functional capabilities included scheduling, compliance recording, and knowledge capture to support consistent responses and agent onboarding. The implementation operated within customer service and call center activities and was aligned with telephony and contact center workflows to manage 80 to 90 daily inbound banking queries per agent as recorded. Operational metrics and KPIs were tracked explicitly, including an SLA of resolving above 85 percent of queries, after call work KPI at 100 percent, scheduling KPI at 90 percent, call compliance KPI at 100 percent, and average on hold at 70 percent. Governance emphasized daily stand-ups to forecast workload and manage KPIs, alongside structured training on Oracle Siebel for new colleagues. The deployment supported standardized case handling, knowledge sharing, and agent-level performance monitoring across the customer service function.
Customer Experience CRM 2020 2020
Data Management Platform CRM 2020 2020
Digital Advertising Platform CRM 2015 2015
Digital Advertising Platform CRM 2016 2016
Marketing Analytics CRM 2020 2020
Marketing Analytics CRM 2020 2020
Marketing Automation CRM 2015 2015
National Australia Bank Singapore ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Dynatrace Legacy Dynatrace APM Application Performance Management ITSM n/a 2020 2020
In 2020, National Australia Bank Singapore implemented Dynatrace APM on its public website. The deployment uses Dynatrace APM within the Application Performance Management category to instrument web application performance and end user experience. The implementation targets the bank website front end and associated server side components. Configuration includes agent based instrumentation across browser and server tiers, real user monitoring to capture session level performance, and distributed tracing to follow transactions across services. Standard Application Performance Management capabilities such as synthetic checks, centralized dashboards, and automated alerting were applied to surface latency, errors, and throughput trends. The Dynatrace APM deployment consolidates telemetry into a single pane for monitoring and troubleshooting web incidents. Operational ownership sits with web operations and application teams, with monitoring data feeding into incident response and operational runbooks. Governance includes role based access to dashboards, threshold configuration for alerts, and centralized configuration management of instrumentation across website environments. The implementation focuses on continuous observability of the website, using Dynatrace APM to support production monitoring and incident detection.
Application Performance Management ITSM 2021 2021
Remote Monitoring and Management ITSM 2020 2020
National Australia Bank Singapore IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2022 2022
National Australia Bank Singapore CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at National Australia Bank Singapore

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by National Australia Bank Singapore Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Australia Bank Singapore IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Australia Bank Singapore digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD National Australia Bank Singapore Technographics
National Australia Bank Singapore is a Banking and Financial Services organization based in Singapore, with around 200 employees and annual revenues of $30.0 million.
National Australia Bank Singapore operates a diverse technology stack with applications such as Adobe Experience Manager, Oracle Siebel and Dynatrace APM, covering areas like Digital Asset Management, CRM and Application Performance Management.
National Australia Bank Singapore has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Adobe Systems, Oracle and Dynatrace.
National Australia Bank Singapore recently adopted applications including Akamai CDN in 2022, DocuSign eSignature in 2021 and AppDynamics APM in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Australia Bank Singapore’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates National Australia Bank Singapore’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Australia Bank Singapore technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.