West Jordan, 84088, UT,
United States
National Benefit Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by National Benefit Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 370 National Benefit Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Benefit Services has purchased the following applications: Alegeus for Benefits Administration in 2021, SS&C Chorus BPM for Business Process Management in 2011, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Benefit Services is running and its propensity to invest more and deepen its relationship with Alegeus , FIS Global , SS&C Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Benefit Services revenues, which have grown to $68.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Benefit Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alegeus | Legacy | Alegeus | Benefits Administration | HCM | n/a | 2021 | 2021 |
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Benefits Administration, Pension Administration | HCM |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SS&C Technologies | Legacy | SS&C Chorus BPM | Business Process Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, National Benefit Services implemented SS&C Chorus BPM from SS&C Technologies to orchestrate benefits administration, HR workflows, and document processing across the United States. SS&C Chorus BPM was deployed as a Business Process Management platform to scale plan onboarding and standardize end-to-end work orchestration.
The implementation emphasized workflow orchestration, automated document-processing controls, process modeling, routing, and exception handling to streamline plan setup and benefits administration tasks. Configuration focused on repeatable workflows, automated handoffs, and rule-driven decisioning consistent with Business Process Management deployments.
Operational coverage included benefits and HR administration teams and document-processing pipelines within NBS operations in the United States, with the system orchestrating case work and transactional processing for plan onboarding. The deployment centralized work orchestration across those operational areas to support consistent processing flows.
Governance and rollout introduced standardized process controls and defined workflow ownership to manage scaling of onboarding operations. According to the vendor case study, the Chorus deployment helped NBS support 20 percent year on year growth without proportional headcount increases, reduced lead and processing times by approximately 50 percent, and improved completion accuracy by approximately 40 percent.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics, Sales Analytics, Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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