Navy Federal Credit Union
820 Follin Ln SE,
Vienna, 22180, VA,
United States
Vienna, 22180, VA,
United States
1 888-842-6328
Banking and Financial Services
Navy Federal Credit Union Technographics
Navy Federal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Navy Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24000 Navy Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Navy Federal Credit Union has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2022, Sterling Background Check for BackGround Screening in 2022, FICO Score XD for Credit Union Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Navy Federal Credit Union is running and its propensity to invest more and deepen its relationship with Oracle , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Navy Federal Credit Union revenues, which have grown to $12.51 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Navy Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Navy Federal Credit Union Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle PeopleSoft ERP | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2022 | 2023 |
In 2022, Navy Federal Credit Union implemented Oracle Cloud ERP. The initiative targeted ERP Financial capabilities to transition from an on-premise Oracle PeopleSoft ERP financial suite to a cloud-native Oracle Cloud ERP environment for core accounting and financial operations.
The implementation concentrated on core financial modules, specifically General Ledger, Accounts Payable, project costing and funds accounting, with explicit coverage of payables, e-invoicing and related accounting functionality. Oracle Cloud ERP was configured to support accounting rules and subledger workflows, and the project emphasized system configuration, automation of transaction flows and alignment of financial controls consistent with ERP Financial best practices.
Deployment planning included technical and business process impact analysis, coordinating integration of Oracle Cloud ERP with existing applications and downstream operational processes. The program engaged cross-organizational task groups, ISD staff and business unit end users, with work activities staged from the Pensacola, FL campus and remote arrangements during COVID 19, reflecting enterprise operational coverage across affected business functions.
Governance and rollout followed full lifecycle project practices, including development of project roadmaps, test plans and test criteria, execution of user acceptance testing, Controlled Testing and Production promotion, and formal approval gating. The implementation narrative reflects responsibilities for identifying preventative, detective and corrective controls, documenting workflow adjustments, conducting root cause analysis and delivering transition artifacts to operational teams.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2022 | 2022 |
In 2022, Navy Federal Credit Union deployed Sterling Background Check to standardize candidate screening across its US hiring lifecycle, aligning the initiative with enterprise recruiting and onboarding workflows. The deployment centers on BackGround Screening capabilities to capture candidate consent, initiate credit checks, and deliver adjudication results to Talent Acquisition and hiring managers.
Sterling Background Check was configured to support discrete screening profiles by job family, enabling credit checks and identity verification for finance and security sensitive roles, and broader criminal and employment verification for other positions. Configuration included email notifications to candidates and case management queues for HR reviewers, with screening rules tailored to position sensitivity and compliance requirements.
Integration patterns focused on automated handoffs between applicant intake, offer management, and background screening, using secure API calls and email orchestration to surface results within recruiting workflows. Operational coverage included Talent Acquisition, HR onboarding, and compliance review teams across the organization, with candidate-initiated workflows and recruiter-triggered screening requests forming the primary operational model.
Governance centered on consent capture, adjudication workflow design, and role based access controls for reviewers, with processes aligned to consumer reporting agency requirements and internal privacy controls. The implementation emphasizes standardized screening profiles, centralized result routing, and documented review gates for clearance decisions, while preserving candidate notification and dispute handling processes required by regulation.
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Succession and Leadership Planning, Skills Intelligence | HCM |
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2024 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FICO | Legacy | FICO Score XD | Credit Union Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Navy Federal Credit Union implemented FICO Score XD within its Credit Union Management environment in the United States, aligning with FICO’s Score Open Access participation to share consumer FICO scores with members and support member facing credit transparency and underwriting processes. The deployment is tied to public listings by FICO that identify Navy Federal among institutions participating in score sharing programs, indicating FICO Score XD was used as part of those member disclosure efforts.
The implementation focused on operationalizing FICO Score XD for member access and underwriting decision support, configuring score delivery and disclosure controls consistent with Credit Union Management workflows. Functional capabilities implemented included score provisioning for member interfaces, score display controls for consumer communication, and embedding score outputs into loan review and underwriting decision processes.
Integrations emphasized operational connectivity rather than specific vendor names, linking FICO Score XD outputs into Navy Federal’s member portals, loan origination and underwriting workflows, and customer service channels across its United States operations. These integrations enabled automated score propagation from the FICO Score XD service into case files and member accounts to inform credit adjudication and member inquiries.
Governance and rollout activities reflected program level controls to manage score sharing under the FICO Score Open Access framework, including policy configuration for score disclosure, consent handling, and alignment with underwriting policy rules within the Credit Union Management domain. The work supported greater member facing credit transparency and directly informed underwriting processes as reported in FICO’s program milestone communications.
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Debt Collection and Recovery | ERP Services and Operations |
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2024 | 2025 |
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Debt Collection and Recovery | ERP Services and Operations |
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2008 | 2008 |
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Digital Banking | ERP Services and Operations |
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2018 | 2019 |
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Digital Banking | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2015 | 2015 |
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Loan Management | ERP Services and Operations |
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2015 | 2015 |
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Loan Management | ERP Services and Operations |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Database Performance Monitoring | ITSM |
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2013 | 2013 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2025 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Navy Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Navy Federal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Navy Federal Credit Union IT executives and key decision makers. This section highlights Navy Federal Credit Union's latest recorded technology evaluations, including Paradatec AI-Cloud for Intelligent Document Processing on 2026-03-06, Oracle E-Business Suite for ERP Financial on 2026-02-13, and DailyPay for Earned Wage Access on 2026-01-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Navy Federal Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Navy Federal Credit Union Technographics
Navy Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 24000 employees and annual revenues of $12.51 billion.
Navy Federal Credit Union operates a diverse technology stack with applications such as
Oracle Cloud ERP, Sterling Background Check and FICO Score XD,
covering areas like ERP Financial, BackGround Screening and Credit Union Management.
Navy Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and FICO.
Navy Federal Credit Union recently adopted applications including
Oracle Dynamic Skills in 2024, Oracle Banking Collections and Recovery in 2024 and Empower Loan Origination Solution in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Navy Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Navy Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Navy Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.