Nespresso
Av. de Rhodanie 40,
Lausanne, 1007,
Switzerland
Lausanne, 1007,
Switzerland
41 21 796 96 96
Consumer Packaged Goods
Nespresso Technographics
Nespresso Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nespresso and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 Nespresso employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nespresso has purchased the following applications: Nessoft (In-house ERP) for ERP Financial in 2009, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2016, Microsoft Power BI for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nespresso is running and its propensity to invest more and deepen its relationship with In-House Applications , SAP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nespresso revenues, which have grown to $8.32 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nespresso intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nespresso Tech Stack and Enterprise Applications
Nespresso ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | Nessoft (In-house ERP) | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009, Nespresso implemented Nessoft (In-house ERP) as its ERP Financial platform. The in-house deployment centralized core finance processing and reporting across the corporate finance organization, covering boutique accounts, department store concessions such as Selfridges UK and Brown Thomas IE, and all Nespresso sites for petty cash administration.
Nessoft (In-house ERP) was configured to support General Ledger entry input including processing journal entries, adjustments, and transfers, month-end accruals and prepayments, and recurring journal workflows to enable on time and accurate month end reporting. The application included bank reconciliation and daily cash management, reconciliation of online payment streams, management of seven boutique accounts and seven cash float accounts, CAPEX account reconciliation and an asset register with creation, depreciation, and disposal functionality. Sales reporting capabilities produced and distributed internal monthly B2B and B2C sales reports for the management team, and budget management with monthly variance tracking was implemented.
Operational coverage emphasized finance and treasury functions, retail finance for boutiques and department store reconciliations, and corporate budgeting processes. Reconciliations explicitly spanned online payments and specific store account relationships, while petty cash administration and daily bank reconciliations were maintained for all Nespresso sites.
Governance and workflow design within Nessoft established standardized month-end close controls, defined responsibilities for balance sheet reconciliations including department store accounts, and routine processes for cost centre clean-up and asset lifecycle management. The setup delivered on time and quality daily bank reconciliations and supported consistent month-end reporting and distribution to the management team.
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ERP Financial | ERP |
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2011 | 2011 |
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Nespresso HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016, Nespresso implemented UKG Workforce Central (ex Kronos Workforce Central) to consolidate Workforce Management across its human resources operations supporting three production centers. Nespresso implemented UKG Workforce Central (ex Kronos Workforce Central) in 2016 for Workforce Management to centralize timekeeping, absence handling, and routine HR administrative processes across sites.
The implementation configured time and attendance capabilities using the Kronos time management engine, administration workflows for arrivals, departures and transfers, and case management for illness and accident tracking. Functional modules accommodated tracking of births and family allowance entitlements, management of work permits and authorizations, organization of onboarding days and HR events, and structured screening workflows including candidate tracking, organization of interviews, first interviews and candidate testing.
Integration points included synchronization of employee master data updates with SAP, and operational coordination of payroll activities through UKG Workforce Central. Operational coverage spanned HR departments across the three production centers with intersite communication and joint HR training activities, plus ongoing updates to HR files, KPI reporting and procedural documentation.
Governance and process restructuring emphasized centralized updates to personnel records, coordinated payroll handoffs, standardized screening and interview procedures, and systematic monitoring of permits and compliance authorizations. The deployment positioned UKG Workforce Central as the core Workforce Management system for Nespresso HR, payroll coordination and recruitment screening workflows.
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Nespresso Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Nespresso implemented Microsoft Power BI to strengthen its Analytics and BI capability within the Finance organization, with an initial operational focus on Nespresso UK including London and Gatwick Airport. The deployment was positioned to support monthly forecast cycles and yearly budgeting activities led by the Planning and Reporting Analyst role and coordinated with the CFO and Controllers.
The Microsoft Power BI implementation concentrated on finance reporting and forecasting functionality, delivering interactive dashboards and consolidated financial reports to serve as a source of truth for the Finance team. Configuration work included building forecast and actuals reporting views, and developing Excel templates that smoothen both Actuals and Forecast activities to standardize inputs and reporting flows.
Power BI was developed alongside SAP Webi and Excel tools to produce unified reporting for controllers and the CFO, with reports and dashboards used directly by planning analysts and controllers for daily and ad hoc tasks. The rollout emphasized close liaison with finance leadership to revamp and establish simpler, effective forecasting processes and reporting standards across the UK finance function.
Governance was structured around monthly forecast and annual budget processes, with the Planning and Reporting Analyst coordinating requirements gathering, report design, and ongoing support for controllers. Microsoft Power BI, as an Analytics and BI platform, was embedded into reporting workflows to centralize finance reporting, improve visibility for stakeholders, and operationalize standardized forecasting processes.
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Data Warehouse | Analytics and BI |
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2012 | 2012 |
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Nespresso Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Nespresso Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Nespresso SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
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2015 | 2015 |
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Nespresso CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2019 |
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Nespresso ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Nespresso PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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Nespresso IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Nespresso CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Nespresso
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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HR Business Partner | Manager | HR | |
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Traffic & Workforce Manager | Manager | HR | |
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Head of HR | Director | HR | |
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CFO | CXO | Finance | |
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HR Director | Director | HR | |
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HR Business Partner | Manager | HR | |
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B2C Commercial Executive | Director | Sales | |
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Head of Ecommerce | Director | Finance | |
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Head of IT UKI | Director | IT | |
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eCommerce Operations Manager | Manager | Finance | |
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CFO | CXO | Finance | |
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Accounting Manager | Manager | Finance | |
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Customer Experience Manager | Manager | Customer Service | |
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Head of Customer Experience | Director | Customer Service | |
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F&C Director - CFO UK&I | Director | Finance | |
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IT Manager | Manager | IT | |
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eCommerce Analyst | Manager | Finance | |
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Head of CRM | Director | Finance | |
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Apps Being Evaluated by Nespresso Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nespresso IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nespresso digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Nespresso Technographics
Nespresso is a Consumer Packaged Goods organization based in Switzerland,
with around 14000 employees and annual revenues of $8.32 billion.
Nespresso operates a diverse technology stack with applications such as
Nessoft (In-house ERP), UKG Workforce Central (ex Kronos Workforce Central) and Microsoft Power BI,
covering areas like ERP Financial, Workforce Management and Analytics and BI.
Nespresso has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, UKG and Microsoft.
Nespresso recently adopted applications including
Slack Connect in 2022, Salesforce Loyalty Management in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nespresso’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nespresso’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nespresso technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.