New York Community Bank
102 Duffy Avenue,
Hicksville, 11801, NY,
United States
Hicksville, 11801, NY,
United States
1 516-683-4100
Banking and Financial Services
New York Community Bank Technographics
New York Community Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New York Community Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7497 New York Community Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New York Community Bank has purchased the following applications: SAP Concur Expense for Expense Management in 2016, Fiserv DNA Bank Platform for Core Banking in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New York Community Bank is running and its propensity to invest more and deepen its relationship with SAP , Fiserv , Quadient or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New York Community Bank revenues, which have grown to $1.48 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New York Community Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New York Community Bank Tech Stack and Enterprise Applications
New York Community Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2016 | 2017 |
In 2016, New York Community Bank implemented SAP Concur Expense for Expense Management to centralize travel and expense processing across corporate finance, accounts payable, and HR support functions. The deployment positioned SAP Concur Expense as the bank's primary expense capture and reimbursement application, handling employee-submitted electronic expense reports and corporate card statement analysis.
Configuration and operational modules included user profile provisioning and technical support, policy administration and approval workflow controls, expense report processing and reconciliation, monthly and ad hoc reporting, and audit controls. The implementation encompassed generating Concur Import Reports, reviewing documentation for approvals, and administering system updates to align expense policies with company reporting requirements and industry best practices.
SAP Concur Expense integrated explicitly with Prologue Financials General Ledger System and the Prologue Accounts Payable system, using a weekly data file interface to feed expense and reimbursement transactions into the general ledger and accounts payable workflows. Operational responsibilities included analyzing import files, setting up vendors in Prologue Accounts Payable, posting closing journal entries and accruals, and reconciling corporate card statements and expense reports to the general ledger.
Governance and process changes were led from an accounts payable and Concur administrator role, which managed user training, policy updates, ongoing technical support, monthly audits and reconciliations, and the approval pipeline prior to payment. This role also supported HR payroll reporting requirements by ensuring timely submission of employee data to payroll and coordinated with branches and management to investigate and correct transaction rejects.
The program emphasized improving reporting requirements and operational compliance by instrumenting monthly report generation, On Time Payment variance analysis, and routine audits of expense reports and general ledger reconciliations. SAP Concur Expense was therefore positioned to support New York Community Bank Expense Management, accounts payable, and financial accounting workflows through integrated expense capture, policy governance, and ledger interface processes.
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New York Community Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 New York Community Bank began using Fiserv DNA Bank Platform for Core Banking at its Hicksville, New York operations, applying the system to ACH exception processing and transactional posting workflows. The implementation centers on the Fiserv DNA Bank Platform as the operational ledger for checking and savings activity, tying transaction posting and exception remediation to core account management functions.
The deployment emphasizes exception handling and operational reporting, with staff researching and processing ACH exceptions and Inclearing IEH exceptions for debits and credits, and resolving rejects caused by invalid account numbers, stop payments, insufficient and uncollected funds, supervisor holds, and closed accounts. Daily reports and proof sheets for ACH and Inclearing exceptions are produced, and transactions are posted directly on the Fiserv DNA Bank Platform as part of the standard operational sequence.
Integrations and cross-system interactions are explicit, the implementation works alongside an ACH Warehouse system for processing ACH returns, an ACH Hotline for branch and back office inquiry support, and the ACH Plus system for inquiries, returns, and reporting on ACH items. Operational coverage includes branch teams and back office ACH departments, plus handling trace requests from government agencies and other financial institution ACH departments, positioning Fiserv DNA Bank Platform as the core posting and reconciliation hub.
Operational governance is organized around daily reconciliation and exception workflows, with routine proof sheet generation, daily exception reporting, logging to the ACH Hotline for escalations, and fixed procedures for processing ACH and check returns. The role set and documented activities indicate a sustained operational model where Fiserv DNA Bank Platform supports Core Banking ACH exception resolution and transaction posting for New York Community Bank.
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Mailing System | ERP Services and Operations |
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2013 | 2013 |
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Travel Management | ERP Services and Operations |
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2016 | 2017 |
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New York Community Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 New York Community Bank deployed Cisco Webex Meetings on its public website, establishing a customer-accessible conferencing surface. Cisco Webex Meetings is an Audio Video and Web Conferencing application used to host browser-based audio and video sessions directly from the bank site.
The implementation centers on web-embedded meeting joins and browser-native conferencing capabilities, leveraging Cisco Webex Meetings features such as video, audio, screen sharing, and meeting scheduling to support live interactions. Configuration work emphasizes in-page join flows and the presentation of conferencing UI within the bank’s web properties, consistent with a web-first conferencing deployment.
Operationally the deployment supports customer engagement and internal collaboration, linking the Cisco Webex Meetings Audio Video and Web Conferencing capability to customer service interactions, corporate communications, and remote team meetings. The configuration implies coordination between web engineering and communications teams to manage meeting workflows and client-facing appointment flows.
Governance focuses on access controls, meeting moderation, and scheduling policies to align conferencing usage with financial services compliance and operational practice. Ongoing administration is expected to be handled by the bank’s IT and communications functions to control conferencing settings and user access.
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New York Community Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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New York Community Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2013 | 2013 |
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New York Community Bank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Trading Platform | Investment Management |
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2014 | 2014 |
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New York Community Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at New York Community Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by New York Community Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New York Community Bank IT executives and key decision makers. This section highlights New York Community Bank's latest recorded technology evaluations, including Fiserv DNA Bank Platform for Core Banking on 2025-09-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New York Community Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD New York Community Bank Technographics
New York Community Bank is a Banking and Financial Services organization based in United States,
with around 7497 employees and annual revenues of $1.48 billion.
New York Community Bank operates a diverse technology stack with applications such as
SAP Concur Expense, Fiserv DNA Bank Platform and Cisco Webex Meetings,
covering areas like Expense Management, Core Banking and Audio Video and Web Conferencing.
New York Community Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Fiserv and Cisco Systems.
New York Community Bank recently adopted applications including
Fiserv DNA Bank Platform in 2021, Microsoft SharePoint in 2020 and Cisco Webex Meetings in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New York Community Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New York Community Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New York Community Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.