Newton-Wellesley Hospital Technographics
Newton-Wellesley Hospital Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Newton-Wellesley Hospital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Newton-Wellesley Hospital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Newton-Wellesley Hospital has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2012, Invoca Call Tracking for Call Tracking and Recording in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Newton-Wellesley Hospital is running and its propensity to invest more and deepen its relationship with UKG , Invoca , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Newton-Wellesley Hospital revenues, which have grown to $890.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Newton-Wellesley Hospital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Newton-Wellesley Hospital Tech Stack and Enterprise Applications
Newton-Wellesley Hospital HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2012 | 2012 |
In 2012, Newton-Wellesley Hospital implemented UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management. The deployment targeted the hospital's approximately 4,000 employees and focused on scheduling and timekeeping capabilities across clinical and support departments.
Implementation centered on configuration of core scheduling and timekeeping modules, including shift pattern definition, scheduled assignments, and automated time capture for hourly and salaried staff. UKG Workforce Central (ex Kronos Workforce Central) was configured to enforce hospital scheduling rules, manage exceptions and edits, and provide role-based timesheet review and approval workflows.
Architecturally the implementation established a centralized workforce scheduling engine and a single source of record for time collection, with administrative controls layered for unit schedulers and payroll administrators. Rollout followed a phased approach within the hospital, aligning module configuration to departmental staffing practices and converting existing schedules into the new system’s templates.
Governance emphasis included standardized scheduling policies, defined approval hierarchies for timekeeping exceptions, and operational ownership by clinical staffing and HR teams. The project reflects Kronos scheduling and timekeeping system implementations in a hospital setting and situates Newton-Wellesley Hospital within the Workforce Management category.
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Workforce Scheduling | HCM |
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2012 | 2012 |
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Newton-Wellesley Hospital CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoca | Legacy | Invoca Call Tracking | Call Tracking and Recording | CRM | n/a | 2020 | 2020 |
In 2020, Newton-Wellesley Hospital implemented Invoca Call Tracking, deploying the Invoca Call Tracking solution on its public website. The implementation is categorized under Call Tracking and Recording and was oriented to capture inbound patient and referral calls originating from digital channels.
Configuration emphasized core call tracking capabilities common to the category, including dynamic number insertion for session attribution, session level call analytics, and recorded call capture to support quality review. The Invoca Call Tracking deployment was configured to surface real time call metadata for campaign tagging and routing logic within operational workflows.
Operational coverage centered on the hospital website as the primary instrumentation point, with configuration intended to inform marketing attribution and to feed contact center workflows responsible for patient access and scheduling. Use of Invoca Call Tracking spans marketing and contact center functions rather than being confined to a single department.
Governance and process changes addressed recorded call handling and access controls consistent with healthcare requirements, including consent capture at point of contact and procedures for retention and quality review. Ongoing operations were aligned to website instrumentation, attribution governance, and contact center workflow orchestration.
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Newton-Wellesley Hospital
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Director | Director | HR | |
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Chief Information Officer | CXO | IT | |
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Chief Operating Officer | CXO | Finance | |
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Vice President of Human Resources | VP | HR | |
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Director, Community Benefits and Volunteer Services | Director | HR | |
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Finance Operations Manager | Manager | Finance | |
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Sr VP of Finance & CFO | VP | Finance | |
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Apps Being Evaluated by Newton-Wellesley Hospital Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||