List of Crown Flexi Customers
London, SW1A 2AS,
United Kingdom
Since 2010, our global team of researchers has been studying Crown Flexi customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Crown Flexi for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Crown Flexi for Workforce Management include: Unilever UK & Ireland, a United Kingdom based Manufacturing organisation with 128000 employees and revenues of $60.67 billion, Trailfinders Group, a United Kingdom based Professional Services organisation with 1090 employees and revenues of $1.22 billion, NHS National Services Scotland, a United Kingdom based Healthcare organisation with 3600 employees and revenues of $1.00 billion, Caerphilly County Borough Council, a United Kingdom based Government organisation with 8000 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Crown Flexi, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Crown Flexi customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caerphilly County Borough Council | Government | 8000 | $1.0B | United Kingdom | Crown Commercial Service | Crown Flexi | Workforce Management | 2004 | n/a |
In 2004 Caerphilly County Borough Council deployed Crown Flexi as its Workforce Management solution across the council in Wales. The deployment centralized time recording to reduce payroll and HR administration and to provide a consistent attendance control point across local government sites.
The implementation configured Crown Flexi modules for Time & Attendance, flexi-time, activity management and access control, with explicit use of the flexi-time and Time & Attendance modules for daily time capture. Crown Flexi was set up to support payroll preparation and employee self service workflows by consolidating shift and attendance records and enabling activity level time allocation. Architecture centered on a council wide centralized application instance consolidating time capture and access control into a single operational layer.
Operational scope covered Caerphilly County Borough Council and impacted payroll and HR administration functions, along with site level attendance management across the council. Governance changes introduced centralized time recording processes and moved routine payroll preparation and absence handling into Crown Flexi supported workflows to enable employee self service. The implementation delivered a reduction in absence to 5.5% within a year and improved payroll preparation and self service as reported in the case study.
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NHS National Services Scotland | Healthcare | 3600 | $1.0B | United Kingdom | Crown Commercial Service | Crown Flexi | Workforce Management | 2009 | n/a |
In 2009, NHS National Services Scotland implemented Crown Flexi as a Workforce Management solution for its departmental support services. The deployment was managed at the division level under the Support Services Manager, and the project focused on operational workforce controls rather than enterprise payroll replacement.
Crown Flexi was configured to support core Workforce Management capabilities including rostering, time and attendance, absence tracking and resource planning, aligned with the department's administration workflow. Configuration work emphasized schedule automation, rules-based shift allocation and administration of performance management inputs, reflecting the Support Services Manager role in maintaining performance systems.
The Crown Flexi implementation was integrated operationally with the department's purchasing and administrative tools, explicitly linking to Pecos for creation of purchase orders and ordering of consumables. The system operated alongside existing performance management systems and fed regular KPI reporting to senior management across the Scotland, UK support services function.
Governance and process changes accompanied the rollout, including preparation of Service Level Contracts, establishment of robust resource planning procedures and centralized administration of Crown Flexi by the Support Services Manager. Operational ownership remained within the administration team, with structured reporting and routine maintenance of the Workforce Management configuration to support ongoing scheduling and performance monitoring.
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Trailfinders Group | Professional Services | 1090 | $1.2B | United Kingdom | Crown Commercial Service | Crown Flexi | Workforce Management | 2014 | n/a |
In 2014, Trailfinders Group implemented Crown Flexi as its Workforce Management application. The deployment used Crown's Open Options time and attendance and rostering solution to centralise support services across its UK branches and introduce employee self-service for schedule visibility and clocking workflows.
Configuration emphasized time and attendance capture, automated rostering, exception handling, and employee self-service modules, aligning workforce scheduling with branch operations and HR payroll processes. Rollout was staged across UK branches with central governance for rostering policy and exception workflows to standardise scheduling and administrative practices, and according to customer case write-ups the rollout delivered operational improvements and contributed to approximately 10% year-on-year sales growth over the three years after implementation.
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Manufacturing | 128000 | $60.7B | United Kingdom | Crown Commercial Service | Crown Flexi | Workforce Management | 2021 | n/a |
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