Niagara College Canada
100 Niagara College Boulevard,
Welland, L3C 7L3, ON,
Canada
Welland, L3C 7L3, ON,
Canada
1 905-735-2211
Education
Niagara College Canada Technographics
Niagara College Canada Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Niagara College Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 452 Niagara College Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Niagara College Canada has purchased the following applications: McGraw Hill Connect for Learning and Development in 2015, Olark Live Chat for Chatbots and Conversational AI in 2020, Microsoft Power BI for Analytics and BI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Niagara College Canada is running and its propensity to invest more and deepen its relationship with McGraw-Hill Education , Olark , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Niagara College Canada revenues, which have grown to $169.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Niagara College Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Niagara College Canada Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| McGraw-Hill Education | Legacy | McGraw Hill Connect | Learning and Development | HCM | n/a | 2015 | 2015 |
In 2015, Niagara College Canada deployed McGraw Hill Connect with SmartBook in its Introduction to Marketing course as a Learning and Development initiative supporting teaching and assessment. The deployment focused on course-level adoption within the college's higher-education programs and was documented in a college case study.
McGraw Hill Connect was configured to deliver SmartBook adaptive reading, instructor-assigned activities, and formative assessments tied to syllabus milestones. Configuration emphasized instructor ease of use, with course content and assessment workflows aligned to class schedules. The implementation leveraged Connect student performance data to inform grading and formative feedback.
Niagara College integrated McGraw Hill Connect with its learning management system and relied on McGraw-Hill Education support to simplify instructor onboarding and LMS synchronization. Governance centered on instructor ownership of content and assessment settings, with centralized data flow into the LMS gradebook to support completion tracking. The case study reports higher student engagement and completion, higher grades, and a strong correlation between Connect performance and final course grades.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Niagara College Canada implemented Olark Live Chat on its public website. The deployment of Olark Live Chat is classified under Chatbots and Conversational AI, and it is visibly embedded on niagaracollege.ca to provide real-time web engagement for prospective students and site visitors.
The implementation uses the vendor's client-side JavaScript chat widget and the Olark operator console, configured to support live messaging, canned responses, and visitor monitoring typical of Chatbots and Conversational AI deployments. Configuration focuses on session-based chat handling, agent presence, and message threading to manage concurrent visitor conversations.
Operational coverage is site-level, serving public facing functions such as web inquiries, student recruitment touchpoints, and basic student support engagement, with administration and chat moderation handled through the Olark console by the college web or digital services team. Governance centers on widget placement and access controls in the web content stack, with incident response and handoff workflows implemented through the chat operator configuration.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2017 | 2018 |
In 2017, Niagara College Canada implemented Microsoft Power BI as its Analytics and BI solution to centralize reporting for International student administration. The deployment was driven by the Director International and staffed with an International Business Analyst responsible for evaluating business requests against existing system functionality and for aligning reporting work with student administration processes.
Microsoft Power BI was configured to deliver interactive visualizations, dashboarding, and data modeling for International operations. The implementation emphasized Power BI visualizations and report development, with data preparation and transformation performed using Power Query patterns and centralized data models to support consistent reporting across student-related applications.
Integrations explicitly included the International Student database maintained in Access 2016 and outputs from PeopleSoft queries for data analysis, these feeds provided source data into Microsoft Power BI for consolidated reporting. The solution supported International office reporting and analyses that intersect with the college Student Administration systems, with attention to impacts on other student-related applications.
Governance was operationalized through the International Business Analyst role reporting to the Director International, charged with establishing best practice methodology for the College Student Administration system and other student-facing applications. That role also defined and prioritized system enhancements for student administration workflows related to International systems and processes, creating a single point for change requests and prioritization tied to reporting needs.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Niagara College Canada
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Niagara College Canada Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Niagara College Canada Technographics
Niagara College Canada is a Education organization based in Canada,
with around 452 employees and annual revenues of $169.0 million.
Niagara College Canada operates a diverse technology stack with applications such as
McGraw Hill Connect, Olark Live Chat and Microsoft Power BI,
covering areas like Learning and Development, Chatbots and Conversational AI and Analytics and BI.
Niagara College Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as McGraw-Hill Education, Olark and Microsoft.
Niagara College Canada recently adopted applications including
Google Cloud Platform (GCP) in 2021, Olark Live Chat in 2020 and Google Workspace (Formerly Google G-Suite) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Niagara College Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Niagara College Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Niagara College Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.