Nib Health Funds
22 Honeysuckle Drive,
Newcastle, 2300, NSW,
Australia
Newcastle, 2300, NSW,
Australia
61 2 9692-4300
Insurance
Nib Health Funds Technographics
Nib Health Funds Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nib Health Funds and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1870 Nib Health Funds employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nib Health Funds has purchased the following applications: Infor SunSystems for ERP Financial in 2018, Workday Absence Management for Absence and Leave Management in 2020, AWS Lex for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nib Health Funds is running and its propensity to invest more and deepen its relationship with Infor , TechnologyOne , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nib Health Funds revenues, which have grown to $2.23 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nib Health Funds intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nib Health Funds Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 Nib Health Funds implemented Infor SunSystems as its ERP Financial platform to centralize finance operations for its travel insurance business and group finance activities. Infor SunSystems was deployed to support core accounts receivable processes and partner-facing financial workflows used by the Group Accounts Payable team in Sydney.
The implementation emphasized accounts receivable ledger configuration, end to end debtor management, partner and affiliate master data setup, invoice and statement batching, commission and override calculation, policy refunds, incentive payment processing and internal aged debtor reporting. Functional configuration included cash allocation capabilities and foreign exchange handling to process receipts received via Direct Debit, EFT and cheque, aligning with the responsibilities described for the Accounts Receivable Officer role.
SunSystems was configured to operate alongside the partner console to ensure agent and affiliate records were provisioned in both the finance ledger and the partner portal, supporting monthly agent and affiliate invoice and statement batching. Operational coverage concentrated on the travel insurance business, agent and affiliate billing, and commission payment flows, with transactional workflows mapped into the ERP Financial system for accounting and collections.
Governance and workflow changes introduced with the deployment included structured monthly batching of invoices and statements, approval controls for commission and refund payments, and routine internal reporting and monitoring of aged debtors. These process controls were implemented to formalize end to end debtor management, collection allocation, and commission payment workflows under the oversight of the Group Accounts Payable Manager.
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
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Compensation Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2021 | 2022 |
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Learning and Development | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | AWS Lex | Chatbots and Conversational AI | AI-Powered Application | DiUS Australia | 2017 | 2017 |
In 2017, nib Group implemented an AWS Lex powered chatbot named nibby to provide customer self-service for health insurance queries in Australia. The deployment used AWS Lex within the Apps Category Chatbots and Conversational AI to automate conversational intake and reduce call and chat volume handled by human agents.
The project delivered a proof of concept in 4 to 6 weeks with DiUS Australia supporting development and implementation, and the solution was provisioned on Amazon Web Services infrastructure. Functional capabilities implemented include natural language understanding for intent classification, multi turn dialog management, slot collection for policy and claims details, automated responses for common enquiries, and escalation pathways to live agents when required.
Operational coverage focused on customer service for nib members across digital chat channels and contact routing workflows, with nibby handling about 65 percent of chat queries, roughly 15,000 chats per month according to the AWS case study. Governance centered on centralized intent and response models, iterative refinement based on live chat transcripts, and integration of the chatbot into existing contact center workflows to increase automation and reduce agent load.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2018 | 2018 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Nib Health Funds
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Nib Health Funds Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Nib Health Funds Technographics
Nib Health Funds is a Insurance organization based in Australia,
with around 1870 employees and annual revenues of $2.23 billion.
Nib Health Funds operates a diverse technology stack with applications such as
Infor SunSystems, Workday Absence Management and AWS Lex,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
Nib Health Funds has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Workday and Amazon Web Services (AWS).
Nib Health Funds recently adopted applications including
Webtrends Optimize in 2024, Workday HCM in 2021 and Workday Recruiting in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nib Health Funds’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nib Health Funds’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nib Health Funds technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.